Businesses, Agents and Trade Professionals

Cargo support

​Includes information on the Integrated Cargo System and changes to processes and policy.

Container checked at CEF

This site contains information about the Integrated Cargo System (ICS) for new clients and the processes involved in setting up to use the ICS. You will also find information on the processes and policy that support the movement and clearance of import and export cargo. This site includes regular communication about ICS enhancements and functionality as well as policy and process changes.

Latest news

January 2016

Customs licensing review – submissions are now closed

We would like to thank those who took the time to respond to the review into all licensing regimes under the Customs Act 1901, including the licensing of customs brokers, depots and warehouses.

See Review of all customs licensing arrangements for more information, including timeframes, terms of reference and the discussion paper.

Any queries regarding the review should be directed to licensingreview@border.gov.au.

December 2015

Customs licensing review – reminder – closing date for submissions is 31 December 2015

A reminder that the customs licensing review submission deadline is 31 December 2015.

We are seeking submissions from all interested people and organisations to help evaluate all licensing regimes under the Customs Act 1901, including the licensing of customs brokers, depots and warehouses.

See Review of all customs licensing arrangements for more information, including the terms of reference and discussion paper.

Any queries regarding the review or making a submission should be directed to licensingreview@border.gov.au

Changes to licence charges from 1 January 2016

From 1 January 2016, charges associated with the application and renewal of licences for customs brokers, depots and warehouses, will change.

The changes to take effect from 1 January 2016 are:

  • introduction of a licence application charge for customs broker and warehouse licences
  • reduction in warehouse licence grant charges
  • introduction of a variation charge for warehouse licences
  • amendments to the grant and renewal charges for customs broker licences.

Further information about the changes to licence charges is available within Australian Customs Notice 2015/37.

Clients - Interruption to services

Some employees of the Department of Immigration and Border Protection including the Australian Border Force, who are members of the Community and Public Sector Union (CPSU), will take part in protected industrial action at various work sites over 7-8 December 2015.

See Travellers and clients – interruption to services for more information.

November 2015

​​ICS Outage

Please be advised that the ICS will be unavailable for a period between Saturday 28 November and Sunday 29 November 2015.

The outage period will be from 11​pm AEDT on Saturday 28 November until 4.30 am AEDT Sunday 29 November 2015 and is necessary to promote internal system changes.

Industry clients should make arrangements to have cargo cleared outside of these hours.

Launch of Industry Engagement Strategies

On 19 November 2015, at our Industry Summit we launched two complementary Industry Engagement Strategies. These strategies set the strategic framework for our engagement with industry stakeholders and recognise the importance of trusted partnerships with industry in achieving our mission and vision.

Commencement of customs licensing review

We are undertaking a comprehensive public review of all licensing arrangements under the Customs Act 1901.

Terms of reference and a discussion paper have now been released. We invite all interested people and organisations to make a written submission by 31 December 2015.

See Review of all customs licensing arrangements for more information.

Any queries regarding the review or making a submission should be directed to licensingreview@border.gov.au

October 2015

​​ICS Processing delays ​Thursday 29 October 2015

The ICS is currently experiencing very high message processing rates. As at 1pm AEDT users can expect delays of up to 1 hour for some response messages.​​

We apologise for any inconvenience caused. ​

Connectivity problems between DIBP and Agriculture

Please be advised that there are currently connectivity problems between Department of Agriculture and Water Resources and the Department of Immigration and Border Protection. Users may experience delays in the normal process of clearing AQIS holds. Where AQIS status (Department of Agriculture and Water Resources) has not cleared as expected please contact The Department of Agriculture and Water Resources for urgent clearances.

The Department of Agriculture and Water Resources are investigating with priority.

​​ICS Outage Report 25-26 October 2015

​A report on the ICS Outage - 2​5-26 October 2015​ i​s available.​​

ICS access issues 25 October 2015

The ICS began experiencing difficulties from approximately 4pm on Sunday 25 October 2015 and continued until early morning on Monday 26 October 2015. This affected all users' access to the ICS..

The problem was caused by a failed motherboard, on a critical server, which has since been replaced. Since then there have been no further recurrences of this issue.

The Department of Immigration and Border Protection apologises for any inconvenience this matter may have caused.

Partnership with Digital Transformation Office

The Digital Transformation Office (DTO) is partnering with us to improve processes for Australian businesses engaged in international trade.

The DTO aims to improve government's approach to design and delivery of online services, so that everyone who needs to use a government service is able to find what they need, quickly and easily. Each year, we process more than 3.5 million import declarations, and this number is expected to rise. We and DTO will work together with our industry partners to improve the current arrangements for the management of the importation of goods across the border through an 'exemplar' project.

This project will be further refined in coming weeks and is consistent with our objective of driving innovation at the border in order to maintain Australia's global standing as a leader in trade and border management. This objective is captured in our Industry Engagement Strategy 2020, which is due to be launched at the upcoming Immigration and Border Protection Industry Summit 2015 in Melbourne.

This is an important and exciting development and we will look to involve our key stakeholders in the development process. We will also provide further updates on progress, and the outcomes of this partnership, as they arise.

August 2015

ICS - Planned system outage from 11pm Saturday 5 September until 4am Sunday 6 September 2015 AEST

Please be advised that the ICS will be unavailable for the above times for necessary system upgrade.

Industry clients should make arrangements to have cargo cleared outside of these hours.

ICS Messaging Delays Report

A report on the ICS messaging delays experienced during 5-7 August 2015 (185KB PDF)  is available.

EDI Messaging Issue - Friday 7 August 2015

There was an incident early this afternoon that affected the processing of ICS related EDI Messages. As a result a backlog of EDI Messages queued. The processing of the backlog commenced at around 01:08 this afternoon and has now been completed. If you fail to receive a response please resubmit your message(s).

We apologise for any inconvenience.

ICS Processing Delays - Friday 7 August 2015

Please be advised that the ICS is currently experiencing very high message processing rates. As at 12:35 AEST users can expect delays of up to 60 minutes for some response messages.

We apologise for any inconvenience caused.

July 2015

CPI adjustments on certain beer, spirits and fuel products - operative on August 2015

Rates of duty for certain beer, spirits and fuel products will increase from 1 August 2015, in line with movements in the Consumer Price Index.

Further information is available from the following page CPI adjustments – operative on and from 1 August 2015 (93KB PDF). These changes will be reflected in the tariff working pages.

Launch of pilot phase of Australian Trusted Trader programme

Today the Assistant Minister formally launched the pilot phase of Australian Trusted Trader. For more information on the programme and benefits for Australian businesses see Australian Trusted Trader.

Increase to the luxury car tax threshold

There has been an increase to the luxury car tax (LCT) threshold limit for the 2015-16 financial year.

The Australian Taxation Office has determined that from 1 July 2015 the following are effective:

  • LCT Threshold $63,184 (increased from $61,884)
  • Fuel efficient vehicle limit $75,375 (unchanged)

The new rates will be reflected in the Integrated Cargo System from Wednesday, 1 July 2015.

For more information see ACN 2015/20.

June 2015

Renewal of Customs Brokers Licences

ACBPN 2015/01 completed renewal applications will only be accepted up until the close of business (COB) on Monday, 29 June 2015 (the due date). Payments that are not cleared by COB on the due date will be considered incomplete and will not be processed.

New website - www.border.gov.au

To support the integration of Australian Customs and Border Protection Service and the Department of Immigration and Border Protection, a new website will be launched at www.border.gov.au. From this date, internet searches for the immi.gov.au and customs.gov.au homepages will be indefinitely redirected to the new address.

Further information about this change can be found within ACN 2015/22.

Rebranding of ICS screens and prints

As of 1 July 2015 the Australian Customs and Border Protection Service and the Department of Immigration and Border Protection will merge to form an integrated Department of Immigration and Border Protection. As a consequence of this merger the ICS will require some cosmetic changes to the Customs Interactive (CI) and prints and reports generated from the ICS.

Further information about this change can be found within Australian Customs Cargo Advice 2015/04.

​​​​​​​Amendment of Australian Payments Clearing Association (APCA) Identifier

Direct debit users of the ICS should note that our APCA ID will change prior to 1 July 2015. This is due to the merger between the Australian Customs and Border Protection Service and the Department of Immigration and Border Protection. No action is required by current direct debit users.

Further information about this change can be found within Australian Customs Notice 2015/21.  

April 2015

Expressions of interest - industry focus groups

Prohibited Imports review team will be having several forums to step through the approach to the review and to explore any specific impacts to industry. If you are interested in participating, please visit Regulated Trade Policy Review.

March 2015

Commencement of the new Customs Regulation 2015 and Customs (International Obligations) Regulation 2015

The Customs Regulation 2015 and Customs (International Obligations) Regulation 2015 take effect from 1 April 2015. These regulations remake the Customs Regulations 1926 which sunset on the same date. Further information about this change can be found within ACN 2015/14.

Enquiries about the introduction of the new regulations can be made to regulationsreview@border.gov.au.

February 2015

Customs Regulation 2015

We are seeking industry and the community’s views on the draft Customs Regulation 2015. Submissions close midnight 25 February 2015. If you have any questions or comments, email  

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