Previous news items

December 2015

Customs licensing review – reminder – closing date for submissions is 31 December 2015

A reminder that the customs licensing review submission deadline is 31 December 2015.

We are seeking submissions from all interested people and organisations to help evaluate all licensing regimes under the Customs Act 1901, including the licensing of customs brokers, depots and warehouses.

See Review of all customs licensing arrangements for more information, including the terms of reference and discussion paper.

Any queries regarding the review or making a submission should be directed to licensingreview@border.gov.au

Changes to licence charges from 1 January 2016

From 1 January 2016, charges associated with the application and renewal of licences for customs brokers, depots and warehouses, will change.

The changes to take effect from 1 January 2016 are:

  • introduction of a licence application charge for customs broker and warehouse licences
  • reduction in warehouse licence grant charges
  • introduction of a variation charge for warehouse licences
  • amendments to the grant and renewal charges for customs broker licences.

Further information about the changes to licence charges is available within Australian Customs Notice 2015/37.

Clients - Interruption to services

Some employees of the Department of Immigration and Border Protection including the Australian Border Force, who are members of the Community and Public Sector Union (CPSU), will take part in protected industrial action at various work sites over 7-8 December 2015.

November 2015

​​ICS Outage

Please be advised that the ICS will be unavailable for a period between Saturday 28 November and Sunday 29 November 2015.

The outage period will be from 11​pm AEDT on Saturday 28 November until 4.30 am AEDT Sunday 29 November 2015 and is necessary to promote internal system changes.

Industry clients should make arrangements to have cargo cleared outside of these hours.

Launch of Industry Engagement Strategies

On 19 November 2015, at our Industry Summit we launched two complementary Industry Engagement Strategies. These strategies set the strategic framework for our engagement with industry stakeholders and recognise the importance of trusted partnerships with industry in achieving our mission and vision.

Commencement of customs licensing review

We are undertaking a comprehensive public review of all licensing arrangements under the Customs Act 1901.

Terms of reference and a discussion paper have now been released. We invite all interested people and organisations to make a written submission by 31 December 2015.

See Review of all customs licensing arrangements for more information.

Any queries regarding the review or making a submission should be directed to licensingreview@border.gov.au

October 2015

​​ICS Processing delays ​Thursday 29 October 2015

The ICS is currently experiencing very high message processing rates. As at 1pm AEDT users can expect delays of up to 1 hour for some response messages.​​

We apologise for any inconvenience caused. ​

Connectivity problems between DIBP and Agriculture

Please be advised that there are currently connectivity problems between Department of Agriculture and Water Resources and the Department of Immigration and Border Protection. Users may experience delays in the normal process of clearing AQIS holds. Where AQIS status (Department of Agriculture and Water Resources) has not cleared as expected please contact The Department of Agriculture and Water Resources for urgent clearances.

The Department of Agriculture and Water Resources are investigating with priority.

​​ICS Outage Report 25-26 October 2015

​A report on the ICS Outage - 2​5-26 October 2015​ i​s available.​​

ICS access issues 25 October 2015

The ICS began experiencing difficulties from approximately 4pm on Sunday 25 October 2015 and continued until early morning on Monday 26 October 2015. This affected all users' access to the ICS..

The problem was caused by a failed motherboard, on a critical server, which has since been replaced. Since then there have been no further recurrences of this issue.

The Department of Immigration and Border Protection apologises for any inconvenience this matter may have caused.

Partnership with Digital Transformation Office

The Digital Transformation Office (DTO) is partnering with us to improve processes for Australian businesses engaged in international trade.

The DTO aims to improve government's approach to design and delivery of online services, so that everyone who needs to use a government service is able to find what they need, quickly and easily. Each year, we process more than 3.5 million import declarations, and this number is expected to rise. We and DTO will work together with our industry partners to improve the current arrangements for the management of the importation of goods across the border through an 'exemplar' project.

This project will be further refined in coming weeks and is consistent with our objective of driving innovation at the border in order to maintain Australia's global standing as a leader in trade and border management. This objective is captured in our Industry Engagement Strategy 2020, which is due to be launched at the upcoming Immigration and Border Protection Industry Summit 2015 in Melbourne.

This is an important and exciting development and we will look to involve our key stakeholders in the development process. We will also provide further updates on progress, and the outcomes of this partnership, as they arise.

August 2015

ICS - Planned system outage from 11pm Saturday 5 September until 4am Sunday 6 September 2015 AEST

Please be advised that the ICS will be unavailable for the above times for necessary system upgrade.

Industry clients should make arrangements to have cargo cleared outside of these hours.

ICS Messaging Delays Report

A report on the ICS messaging delays experienced during 5-7 August 2015 (185KB PDF)  is available.

EDI Messaging Issue - Friday 7 August 2015

There was an incident early this afternoon that affected the processing of ICS related EDI Messages. As a result a backlog of EDI Messages queued. The processing of the backlog commenced at around 01:08 this afternoon and has now been completed. If you fail to receive a response please resubmit your message(s).

We apologise for any inconvenience.

ICS Processing Delays - Friday 7 August 2015

Please be advised that the ICS is currently experiencing very high message processing rates. As at 12:35 AEST users can expect delays of up to 60 minutes for some response messages.

We apologise for any inconvenience caused.

July 2015

CPI adjustments on certain beer, spirits and fuel products - operative on August 2015

Rates of duty for certain beer, spirits and fuel products will increase from 1 August 2015, in line with movements in the Consumer Price Index.

Further information is available from the following page CPI adjustments – operative on and from 1 August 2015 (93KB PDF). These changes will be reflected in the tariff working pages.

Launch of pilot phase of Australian Trusted Trader programme

Today the Assistant Minister formally launched the pilot phase of Australian Trusted Trader. For more information on the programme and benefits for Australian businesses see Australian Trusted Trader.

Increase to the luxury car tax threshold

There has been an increase to the luxury car tax (LCT) threshold limit for the 2015-16 financial year.

The Australian Taxation Office has determined that from 1 July 2015 the following are effective:

  • LCT Threshold $63,184 (increased from $61,884)
  • Fuel efficient vehicle limit $75,375 (unchanged)

The new rates will be reflected in the Integrated Cargo System from Wednesday, 1 July 2015.

For more information see ACN 2015/20.

June 2015

Renewal of Customs Brokers Licences

ACBPN 2015/01 completed renewal applications will only be accepted up until the close of business (COB) on Monday, 29 June 2015 (the due date). Payments that are not cleared by COB on the due date will be considered incomplete and will not be processed.

New website - www.border.gov.au

To support the integration of Australian Customs and Border Protection Service and the Department of Immigration and Border Protection, a new website will be launched at www.border.gov.au. From this date, internet searches for the immi.gov.au and customs.gov.au homepages will be indefinitely redirected to the new address.

Further information about this change can be found within ACN 2015/22.

Rebranding of ICS screens and prints

As of 1 July 2015 the Australian Customs and Border Protection Service and the Department of Immigration and Border Protection will merge to form an integrated Department of Immigration and Border Protection. As a consequence of this merger the ICS will require some cosmetic changes to the Customs Interactive (CI) and prints and reports generated from the ICS.

Further information about this change can be found within Australian Customs Cargo Advice 2015/04.

​​​​​​​Amendment of Australian Payments Clearing Association (APCA) Identifier

Direct debit users of the ICS should note that our APCA ID will change prior to 1 July 2015. This is due to the merger between the Australian Customs and Border Protection Service and the Department of Immigration and Border Protection. No action is required by current direct debit users.

Further information about this change can be found within Australian Customs Notice 2015/21.  

April 2015

Expressions of interest - industry focus groups

Prohibited Imports review team will be having several forums to step through the approach to the review and to explore any specific impacts to industry. If you are interested in participating, please visit Regulated Trade Policy Review.

March 2015

Commencement of the new Customs Regulation 2015 and Customs (International Obligations) Regulation 2015

The Customs Regulation 2015 and Customs (International Obligations) Regulation 2015 take effect from 1 April 2015. These regulations remake the Customs Regulations 1926 which sunset on the same date. Further information about this change can be found within ACN 2015/14.

Enquiries about the introduction of the new regulations can be made to regulationsreview@border.gov.au.

February 2015

Customs Regulation 2015

We are seeking industry and the community’s views on the draft Customs Regulation 2015. Submissions close midnight 25 February 2015. If you have any questions or comments, email regulationsreview@border.gov.au.

January 2015

Review of the Harmonized Customs Tariff

The Australian Customs and Border Protection Service advises Industry that the Harmonised commodity Description and Coding System is being reviewed. This is an opportunity for users to influence changes that better reflect current trading partners and technologies.

Download the Australian Customs Notice 2015/02.

December 2014

Problem with Transport and Insurance GST Calculations 10 September 2014 - 10 October 2014

The Integrated Cargo System (ICS) release deployed on Wednesday 10September 2014 to introduce electronic Unaccompanied Personal Effects (UPE) declarations resulted in the ICS incorrectly calculating Goods and Services Tax (GST) amounts on some import declarations. Declarations lodged in the ICS between Wednesday 10 September 2014 and Friday 10 October 2014 (31 days) were potentially affected by the error.

The affected import declarations are those where a specific transport and insurance (T&I) amount was entered by the importer/broker and the entered amount differs from the ICS derived T&I amount.The error caused the GST to be calculated on the derived T&I and not the specific amount input on the declaration. Consequently, some declarations resulted in an over calculation of GST and others resulted in an under calculation.

No action will be taken to correct amounts on declarations from GST registered importers as any change in the amount of tax payable will be offset by an equivalent change in the GST credit.

Importers not registered for GST will be refunded overpaid amounts or requested to pay the shortfall where the error resulted in an underpayment.

In order to initiate the process to establish whether there has been an underpayment or a refund is applicable an amendment must be made to an affected import declaration (on any date after Friday 10 October 2014). This amendment will result in a re-calculation of GST based on the specific T&I amount input on the declaration. Any adjustments will result in a refund or additional liability being calculated and in the case of deferred GST clients, this will flow through to the Business Activity Statement.

For further information contact Cargo Support on 1300 558 099 or via email at cargosupport@border.gov.au

National Client Service Counters – Christmas/New Year 2014

Client Service counters in all regions will be closed on the following dates over the Christmas - New Year period:

  • Thursday 25th December: Christmas Day
  • Friday 26th December: Boxing Day
  • Monday 29th December: APS Public Holiday
  • Thursday 1st January 2015: New Year’s Day

Client Service counters where Client Services and the Department of Agriculture are co-located (NSW, VIC, QLD and TAS) will provide staff from both agencies on all days that the counters are open during this period.

Information sessions on the Korea-Australia Free Trade Agreement (KAFTA)

The Australian Customs and Border Protection Service (ACBPS) is hosting information sessions (CPD Accredited for licensed customs brokers - three points) on how to access preferential tariff treatment under KAFTA (including how to identify the relevant tariff commitment and rules of origin for the goods imported). Session locations and November 2014 dates are: 17th Perth, 18th Melbourne, 19th Sydney, 20th Brisbane.
To register, email FTAeducation@border.gov.au with your name, contact details and session preference.

September 2014

ACCA 2014/03 - Information for Import/Export Data Reports

An ACCA detailing the Import and Export reports that can be sourced from the ACBPS and how to request these reports is now available at the following link: ACCA 2014-03 - ImpExp reports

Joint Review of Border Fees, Charges and Taxes - 17 September 2014

Minister for Immigration and Border Protection, Scott Morrison today announced a review into Australia’s charges, fees and taxes at the border.

The Fees Review has now been finalised and a number of recommendations were put forward for Government consideration as part of the 2015-16 Commonwealth Budget process. For more information see Joint review of border fees, charges and taxes.

Total Power Outage - Sydney Customs House - 13 September 2014

There will be a total power outage at Sydney Customs House on Saturday 13 September 2014 between 06:00 and 16:00. The Customs Information and Support Centre will implement contingency arrangements during this period. There is not expected to be an impact on the ICS, email and telephome services during this period.

August 2014

Average Weekly Ordinary Time Earnings (AWOTE) adjustments on tobacco and tobacco products - 1 September 2014

Rates of duty for tobacco and tobacco products will increase from 1 September 2014, in line with movements in the average weekly ordinary time earnings (AWOTE) and an additional factor of 12.5%. Further information will be available from Australian Customs and Border Protection Notice 2014/40. These changes will be reflected in the tariff working pages.

The new rates of duty are available from here.

July 2014

CPI adjustments on spirits and beer - operative on 1 August 2014

Rates of duty for certain spirits and beer will increase from 1 August 2014, in line with movements in the Consumer Price Index (CPI).

The new rates of duty are available from here.

Further information is available from Australian Customs and Border Protection Notice 2014/34. These changes will be reflected in the tariff working pages.

 

Best Practice Guide for High Volume Reporters in the ICS and the introduction of a new diagnostic “Cargo Systems Status Service”

A guide to improving industry client interaction with the ICS is now available. This practice guide is targeted at high volume users and provides suggestions to assist clients in achieving the best response times from our system. Use of this guide will assist users to identify when the ICS is least busy and to maximise system response times. Further information can be found here.

Also attached is a document explaining the new ICS system diagnostics which are referred to as the ‘Cargo System Status Service’ (CSSS). The CSSS is provided to enable external clients to have a view of the current load on the ICS. This will allow external clients to better schedule the lodgement of their EDI messages. The application is also useful for detecting when load related delays in receiving replies to messages submitted are occurring. Use of this diagnostic also removes the uncertainty whether the ICS has an outage or whether there is a slowdown. This document which provides further explanation of the new diagnostics can be accessed here.

The web page can be accessed here.

Luxury Car Tax threshold changes

There will be an increase in the luxury car tax (LCT) threshold limit for the 2014-15 financial year.

The Australian Taxation Office has determined that from 1 July 2014 the following are effective:
- LCT Threshold $61,884 (increased from $60,316)
- Fuel efficient vehicle limit $75,375 (unchanged)

The new rates will be reflected in the ICS from Tuesday 1 July 2014.

For further information please click here.

June 2014

Integrated Cargo System (ICS) Release 14.4.02

Integrated Cargo System (ICS) release 14.4.02 is scheduled to be available in the Production environment on 9 July 2014.

The following documentation that relates to the release can be viewed here.

For further information please click here.

Trusted Trader Programme

The Australian Customs and Border Protection Service is developing a Trusted Trader Programme and is working with industry throughout the design phase.

The Programme will have a differentiated, trust based regulatory framework based on partnerships and shared responsibility.

Benefits for industry

The Trusted Trader Programme seeks to provide trade facilitation benefits to those economic operators with strong security practices and a history of compliant behaviour.

For further information please click here.

May 2014

ICS Outage Report - 28 May 2014

Further details on the ICS outages for Wednesday 28 May 2014 can be found here.

ICS Outage Report - 24 May and 25 May 2014

Further details on the ICS outages for Saturday 24 May and Sunday 25 May 2014 can be found here.

March 2014

World Customs Organization (WCO) IT Conference & Exhibition

The Australain Customs and Border Protection Service would like to invite you to the WCO IT Conference in Brisbane on 5-7 May 2014.

More details are available at 2014 WCO IT Conference & Exhibition. All inquiries should be directed to WCOIT2014@wcoomd.org.

New Version of Software Developers Guide (SDG) - Changes to Export Messaging

The Australian Customs and Border Protection Service (ACBPS) would like to inform industry of upcoming changes/enhancements to the ICS which will necessitate affected software developers amending an existing message (ESM) and building capability to receive a new unsolicited export message (EXREL). These enhancements will facilitate cargo consolidators that have a licensed s77G Depot establishment being advised of cargo within a consolidation that is to be HELD for Customs.

These enhancements are expected to be available for testing in the Industry Test environment from 26 March 2014 through till 10 April 2014. The release that contains these changes is expected to be deployed to the Production (live) environment during an outage scheduled for 22/23 April 2014.

To allow software developers and businesses wishing to implement these changes to begin necessary design and build, we have updated the SDG which contains the new and amended message specifications.

Summarising the changes contained within the updated SDG:
  • A new LOC segment has been added to the ESM (Export Sub Manifest) message specification to allow reporting of the place of consolidation (Depot establishment ID) at ESM Header level
  • provision within the RFF segment of the ESM message specification has been added to allow Housebills to be reported at line level
  • a new EXREL message specification has been added which is an unsolicited message sent by the ICS to inform 77G premises of held cargo within a consignment.

Note: these new fields are Optional fields and are only of use/value to licensed s77G Depot operators that consolidate Air or Sea Export cargo.

A more detailed explanation of these changes will be available in the release notes which will be published prior to deployment of the changes into the industry test environment. To request a copy of the new version of the SDG or make any inquiries on these changes please make request through the ICS Business Support mailbox on icsbus@border.gov.au.

January 2014

Commencement of the new Infringement Notice Scheme

The Australian Customs and Border Protection Service (ACBPS) advises Industry that the new infringement notice scheme will come into effect for offences committed on 1 February 2014. The ACBPS has published an updated Infringement Notice Scheme (INS) guide on the ACBPS website.

To view the notice access the following:

ACBPN 2014/07

December 2013

Verification of import transactions using commercial documents

This fact sheet explains the requirements of the Australian Customs and Border Protection Service which may request commercial documents to verify a broad range of regulatory requirements for the importation and exportation of goods across the Australian border.

This fact sheet explains the requirements of the Australian Customs and Border Protection Service to ensure accurate, complete and timely reporting of cargo which is critical for risk assessment and clearance of goods imported into Australia.

Import Processing Charges Amendment Bill 2013

The Import Processing Charges Amendment Bill 2013 has now passed both Houses of Parliament. The Bill amends the Import Processing Charges Act 2011 to increase the import processing charges for air, sea and post consignments with a value of $10,000 or more.

To view the notice access the following:

ACBPN201366

Ozone Protection & Synthetic Greenhouse Gases - what Customs brokers need to know

The CBFCA is hosting a one hour webinar on Thursday 12 December 2013 at 1300 hours (SYD) from the Department of Environment designed to provide a broker-focussed explanation of the processes for clearing imports of ozone depleting substances and synthetic greenhouse gases.

Any questions on this webinar should be directed to cpd@cbfca.com.au.

Australian Customs and Border Protection Notice 2013/63

The Import Processing Charges Amendment Bill 2013 was recently introduced into Parliament. The ACBPN no. 2013/63 advises of the likely changes.

To view the notice access the following:

ACBPN201363

November 2013

NEW LEGISLATIVE MEASURES COMMENCE - STRENGTHENING SUPPLY CHAIN

The ACBPN No. 2013/62 below advises Industry of New legislative measures that are commencing to strengthen the supply chain against criminal infilitration.

To view the notice access the following.

ACBPN201362

Australian Customs and Border Protection Notice 2013/56

The ACBPN below advises Customs Depot and Warehouse Licence Holders of the changes to licence conditions as a result of the amendments to the Customs Act which commence on 28 November.

To view the notice access the following:

ACBPN201356

ICS Release Notes 14.4.01

ICS Release 14.4.01 will be promoted on Sunday morning 24 November 2013. External Release Notes are available at the following link:

http://www.border.gov.au/cargosupport/documents/ExternalReleaseNotes14401V1.pdf

October 2013

Australian Customs and Border Protection Notice 2013/55

ACBPS notice 2013/55 advises Customs Brokers of the changes to licence conditions as a result of the amendments to the Customs Act which commence on 28 November.

Customs Amendment (Infringement Notices) Regulation 2013.

The Australian Customs and Border Protection Service (ACBPS) is releasing an exposure draft of the Customs Amendment (Infringement Notices) Regulation 2013 and associated draft Infringement Notice Scheme Guide for industry comment.

Australian Customs and Border Protection Notice 2013/50

Relating to an exposure draft of the Customs Amendment (Record Keeping Requirments) Regulation 2013 for industry comment, is available here.

Integrated Cargo System (ICS) Release 13.4.02

Integrated Cargo System (ICS) release 13.4.02 is schedule to be available in the Production environment on 6 October 2013.

The following documentation that relates to the release can be viewed at the following here.

CBFCA Assembly Order Seminars

The Customs Brokers and Forwarders Council of Australian Inc. (CBFCA) are coordinating a series of face-to-face foums on the assembly orders issues in all capital cities. The two-hour seminars will be presented by the Australian Customs and Border Protection Service (ACBPS) and are designed to provide an interactive forum for industry to engage on the recently released Fact Sheet on cargo reporting and clearance requirements.

Cargo Reporting and Clearance Requirements

This fact sheet explains the requirements of the Australian Customs and Border Protection Service for the reporting and clearance of cargo. It outlines how those requirements apply to a number of common business models.

June 2013

Disclosing Information held by Customs

Australian Customs and Border Protection Service have updated the industry guidelines  -Disclosing information held by Customs to incorporate aspects of feedback provided since the guidelines were first published on May 29 2013.

Essential Information for Import Reports

Currently, the Integrated Cargo System (ICS) reporting functionality provides a number of reports, including the GST Deferral Report and Broker/Importer Summary Report. The GST Deferral Report contains a breakdown of the GST Deferred amount required for the Australian Taxation Office Business Activity Statement. The Broker/Importer Summary Report provides a summary of activities of a customs broker/importer.

From 1 August 2013, all report information will only be available on a self-serve basis through the ICS. Email requests for these reports will no longer be processed by the ACBPS.

1 July Changes

1 July 2013 changes to the gaseous fuels arrangements, the carbon component rate on aviation fuel, the treatment code for cheese and curd, and the Schedule 4 item 17 by-law. For more details see ACBPN 2013/26.

May 2013

New Customs laws to strengthen the supply chain against criminal infiltration receive Royal Assent

The Customs and AusCheck Legislation Amendment (Organised Crime and Other Measures) Act 2013 received Royal Assent on 28 May 2013. This Act makes a range of amendments to the Customs Act to strengthen the cargo supply chain against criminal infiltration.  Further information is available here.

DAFF Imported Food Notice IFN 02-13

The DAFF Imported Food Program have published Imported Food Notice IFN 02-13 which relates to the new requirement that necessitates all FIDS containing imported foods must declare the producer of that food. This requirement will be brought in through a three phased approach. The notice which is titled ‘Producer must be declared for all imported foods’ is complemented by a new webpage on the DAFF website called ‘Lodging Import Declarations and Documentation’ which provides further detail on lodging FIDs and commercial documents. Links to these documents are:

Producer must be declared for all imported foods see the Department of Agriculture  website for further details (select 02/13 from General Notices) Lodging Import Declarations and Documentation can be found on the Agriculture website.

ACCA 2013/04 - Internet Explorer 10 (IE10) and use with the ICS

This Advice provides direction on the use of Internet Explorer 10 with the ICS.

To view the advice click here.

ACCA 2013/03 - ICS Business Continuity Planning – Document Lifespan

This Advice provides directions on the lifespan of a Business Continuity Document provided during a BCP scenario:

To view the advice click here.

April 2013

Customs Legislation changes commenced 31 March 2013

The Customs Amendment (Miscellaneous Measures) Act 2013 received Royal Assent on
30 March 2013. All measures in Parts 2 to 9 of the Act have now commenced with the exception of the new ‘restricted goods’ offence in Part 1 of the Act which commences on a day to be fixed by Proclamation.

Further details are available in ACN 2013/17.

March 2013

New Customs laws to strengthen the supply chain against criminal infiltration

On Wednesday 20th March 2013, the Minister for Home Affairs, Hon Jason Clare MP, introduced the Customs and AusCheck Legislation Amendment (Organised Crime and Other Measures) Bill 2013 into Parliament.

The purpose of the Bill is to amend the Customs Act 1901 (Customs Act) and the AusCheck Act 2007 to mitigate vulnerabilities at Australia’s borders. The Bill forms the latest part of a package of measures to deter and prevent infiltration by serious and organised crime into Australia’s seaports, airports and cargo supply chain.

The Customs Amendment (Enhancing Customs Control) Bill 2013

The Customs Amendment (Enhancing Customs Control) Bill 2013 is available for public comment. The proposed amendments makes it clear that ships and aircraft in Australia to undertake maintenance, repairs or refurbishment are taken to be imported and therefore subject to section 68 of the Customs Act. The proposed amendments also make it clear that while ships and aircraft are subject to a notice under s.49A, they are subject to Customs control. Interested parties are invited to make submissions by Thursday 7 March 2013.

ACCA 2012/19 ICS messaging issues related to refund holds

This Australian Customs Cargo Advice (ACCA) refers to the ICS currently experiencing issues in the refunds environment related to outbound messages for import declaration amendments resulting in a refund hold.

For more information click here.

February 2013

1 March Schedule 4 By-law Changes

New Schedule 4 By-law working pages are available here.

More information is available here.

New Schedule 4 to take effect on 1 March 2013

ACBP Notice 2013/07 relating to Implementation of the Customs Tariff Amendment (Schedule 4) Act 2012 - Arrangement for Customs By-laws and Other Instruments is available on the Customs website.

For details refer to ACN 2013/07.

January 2013

CCF Weekly Updates

The Cargo Support website now has a page to provide a weekly update of what is occurring around CCF improvements and issues. This page will be updated on Tuesdays each week and contains technical content.    

CPI adjustments - Operative on and from 1 February 2013

Rates of duty for certain spirits, beer and tobacco products will increase from 1 February 2013.
   
Further information will be available from Australian Customs and Border Protection Notice (ACN 2013/3).

Integrated Cargo System (ICS) Release 12.4.02

Integrated Cargo System (ICS) release 12.4.02 is scheduled to be available in the Production environment on 3 February 2013. The INDUSTRY TEST release will occur tonight 22 January 2013. Testing of new functionality introduced in 12.4.02 can begin in the IND TEST environment from tomorrow.

The following documentation that relates to the release can be viewed at the following links:

Release Notes 12.4.02

ACCA 2013/02

ACCA 2013/01 Changes to Customs Information & Support Centre (CI&SC) hours of operation

This Australian Customs Cargo Advice (ACCA) refers to the upcoming changes to the hours of operation of the CI&SC. These changes will take effect from Sunday 10 February 2013

For more information click here.

All securities and carnets business transactions now administered by the National Temporary Imports & Securities (NTIS) section

As part of its business improvement activities, the Australian Customs and Border Protection Service (Customs and Border Protection) has progressively centralised its administration of securities and carnets to the NTIS section in Brisbane.

See ACCA 2012/20.

Digital Certificate Enquiries

Clients with specific digital certificate questions are required to complete the Digital Certificate Enquiry form.     

Compliance Update December 2012

The December 2012 Compliance Update has been published on the Department of Immigration and Border Protection website.

To view the update click on this link.


Malaysia-Australia Free Trade Agreement (MAFTA) Entry Into Force

MAFTA will enter into force on 1 January 2013. For further information please refer to
ACN 2012/69 and the MAFTA web page.


All securities and carnets business transactions now administered by the National Temporary Imports & Securities (NTIS) section

As part of its business improvement activities, the Department of Immigration and Border Protection  has progressively centralised its administration of securities and carnets to the NTIS section in Brisbane.

See ACCA 2012/20.


New Schedule 4 to take effect on 1 March 2013

A new Schedule 4 to the Customs Tariff Act 1995 will take effect on 1 March 2013.

For details refer to ACN2012/55.


Industry Update on Customs Connect Facility
5 December 2012

As previously communicated, the Department of Immigration and Border Protection are experiencing intermittent difficulties with the performance of the CCF since implementation on 23 September 2012. Direct impacts, in the majority of cases, have been for clients who batch their outbound responses from the ICS.

Since the last update in November significant progress has been made towards making the CCF more stable. The Department of Immigration and Border Protection are focused on continuing to provide system stability to minimise and reduce the risk of further industry impact, particularly during the busy Christmas period. To facilitate this, system changes will be kept to an absolute minimum, and only undertaken for critical issues.

While maintaining the recent stability with the CCF, the Department will continue to work closely with our IT specialist partners to rectify existing issues and further improve performance. The Department of Immigration and Border Protection will also continue to engage with industry to identify issues and solutions. 

While the CCF has stabilised there have been problems with messaging delays due to a significant increase in the amount of messages being processed by the ICS. These volumes are best illustrated by comparing November 2012 to November 2011 where air cargo messaging volumes are up 80%. The Department has worked with major reporters to identify opportunities to adjust industry lodgement schedules to balance out system traffic and reduce the impact that large volumes during peak periods has on system performance. We will continue to work with industry to identify further opportunities to reduce system pressure periods. We are also working with large industry players looking at alternative communication channels which will also help reduce system pressures for both industry and the Department of Immigration and Border Protection. 

Once again we would like to thank you for your ongoing patience. We will continue to work closely with industry through this disruption until all issues are resolved.


Malaysia-Australia Free Trade Agreement (MAFTA) – Implementation Update

The domestic legislation that implements MAFTA passed through Parliament last week and received Royal Assent on 4 December 2012. MAFTA will commence once Australia and Malaysia have completed their domestic ratification procedures. The earliest date on which MAFTA could take effect is 1 January 2013. The Department of Immigration and Border Protection will announce the commencement date for MAFTA when it is known. The Department will soon publish details on how to claim tariff preference for Malaysian originating goods when MAFTA takes effect.

Further updates will appear here when more information becomes available.


Amendments to Item 23A of Schedule 4 - Donated or Bequeathed Goods

Item 23A of Schedule 4 to the Customs Tariff Act 1995 has been amended from 3 December 2012.

See ACN2012/66 for details.


Updates on eCert Project for Imports project by Department of Agriculture, Fisheries and Forestry

Customs Brokers and importers who deal with plant and plant based products imported from New Zealand which require Phytosanitary Certification.

Please refer to the following links:

Electronic Certification

Update on eCert Project for Imports project


Industry Update on Customs Connect Facility
5 November 2012

As previously communicated, the Department of Immigration and Border Protection have experienced intermittent difficulties with the performance of the CCF since implementation on 23 September 2012. The CCF problems have revolved around messaging delays and other outbound messaging issues. Significant progress has been made identifying the cause of these complex and unpredictable issues and then providing workable remedies. These remedies have been developed due to a collaboration between the Department and our IT provider who have engaged world-wide experts. These remedies are expected to be progressively implemented, after extensive testing, over the next month.

Notwithstanding the work being put into finding workable solutions, there were CCF problems on 31 October 2012 resulting in an outage that necessitated invoking of the ICS BCP. The BCP was only invoked for a short period and the entirety of the incident including the clearing of the delayed messages was 3 hours. An outage report will be published on the Cargo Support web site once all details are available.

Once again we would like to thank you for your ongoing patience. We will continue to work closely with industry through this disruption until all issues are resolved.


Industry Update on Customs Connect Facility
25 October 2012

As previously communicated, the Department of Immigration and Border Protection have experienced difficulties with the performance of the CCF since implementation on 23 September 2012. In previous updates we referred mainly to the messaging delays and the implication of those delays. Another issue where outbound messages, for clients who receive their messages in batch form, are not being successfully sent has now been identified.

This issue only surfaces in instances where a particular set of circumstances exist. The cause of this issue is complex and unpredictable but investigation is advanced and is being treated as a priority by the Department and our IT provider with world-wide experts being engaged. Any users affected by this issue have the option to retransmit by accessing the retransmit facility in outbound messages within the ICS. Users with this issue can also contact the Customs Information and Support Centre for assistance in retransmitting the messages.

We would like to thank you for your ongoing patience. We will continue to work closely with industry through this disruption until all issues are resolved.


Industry Update on Customs Connect Facility
16 October 2012

As previously communicated, the Department of Immigration and Border Protection have experienced difficulties with the performance of the CCF since implementation on 23 September 2012. We are aware that any delay in cargo movement has an effect on industry and we are committed to minimising the delays and solving issues as quickly as possible.

We are still experiencing some intermittent processing issues which, on occasion, are causing significant messaging delays. The issues that are causing these delays are more complex than originally thought but investigation of these issues is progressing and incremental changes have been developed and applied.

One current issue being experienced, sees a CCF component timing out. This requires the component to be refreshed, which takes about 30 minutes to rectify. A fix to implement a solution for this issue was implemented last night.

We would like to thank you for the patience. We will continue to work closely with industry through this disruption until issues are resolved.


ACCA 2012/19 ICS messaging issues related to refund holds

This Australian Customs Cargo Advice (ACCA) refers to the ICS currently experiencing issues in the refunds environment related to outbound messages for import declaration amendments resulting in a refund hold.

For more information click here.


Industry Update on Customs Connect Facility
2 October - 10.30am

Over the weekend, progress was made and a change implemented to resolve the CCF response message throughput and timing issues. The change was implemented on Saturday at 17.20 and since then the system has been stable allowing response messages to be delivered in a timely manner. The BCP for Exports is no longer required as cargo can now be reported and cleared within acceptable timeframes.

The PDF attachment viewing change implemented on Friday appears to have fixed the problem for users.

We would like to thank you for your continued patience during this disruption. Updated information will be posted if there are any changes.


Industry Update on Customs Connect Facility
28 September – 4.30pm

Progress has been made today on resolving the CCF response message throughput and timing issues. A proposed solution has been developed and is currently being tested.

Although work on the PDF attachment viewing issue has resolved the issue for some users, work has continued and progressed.

If you identify CCF issues, please contact us or email cargosupport@border.gov.au if your enquiry is not urgent.       

If you have emailed CMC@border.gov.au with a request, please do not re-send the email as work is underway to respond to all those received.      

The Business Continuity process (BCP) for exports is still in operation, however you should only use this if you are experiencing messaging delays. If you require BCP please send your CSV files through to ICSBCP@border.gov.au.

Updated information will be available through ICS Updates over the weekend.


ACCA 2012/18 Sea Cargo Status Service Levels (Replaces ACCA 2009/05)

This Australian Customs Cargo Advice (ACCA) outlines a number of service levels the Department employs in relation to cargo examination.

For more information click here.


ICS Electronic Fund Transfer (EFT) problem

Please be advised that the EFT file for Thursday 27 September did not process correctly. As a result, monies were not debited from client bank accounts last night, however the ICS is reflecting that the money was transferred. As a result, monies paid to the Department from midday Wednesday until midday Thursday will be debited tonight along with today's transactions. To reconcile, users will need to use Thursday's and today's EFT reports.

This issue is not related to the current CCF problems.


Industry Update on Customs Connect Facility
28 September – 11.00am

The Business Continuity Process for exports has been extended again today. However you should only use the BCP if you are experiencing messaging delays. If you require BCP please send your CSV files through to ICSBCP@border.gov.au.

Work continues on resolving CCF response message throughput and system response times. Additional IT expertise has been called in to work with us on resolving this issue.

A change to enable the viewing of PDF attachments has progressed and has resolved the issue for some users, however not all.

If you are still experiencing attachment issues, it would assist us in resolving the issue if you could provide an email to: industryengagement@border.gov.au providing details of your:

1) operating system eg Windows 7; and
2) browser eg IE 8; and the
3) attachment you are having difficulty with.

 

If you have attempted re-transmitting and still require an email for clearance please email CMC@border.gov.au. In the email include the Cargo details, email address of the CTO, and your slot booking time. If you are unsure how to re-transmit messages information can be found here.

Updated information will be available 4pm Friday 28 September 2012.


Industry Update on Customs Connect Facility
27 September – 5.30pm

We have invoked the Business Continuity Process for exports, and have extended our Customs Information and Support Centre opening hours through to midnight tonight (Thursday 27 September).

Work continues on resolving CCF response message throughput and system response times.

Additionally a change to enable the viewing of PDF attachments is still underway.


Industry Update on Customs Connect Facility
27 September – 3pm

The issue with the CCF response messages throughput and system response times has been investigated and a possible fix is under development.

Work on a change to enable the viewing of receipts and FID PDF attachments is still underway, though expected to be implemented later today.

Since the CCF implementation on Sunday, approximately:

  • 560 thousand messages have been received and processed; and
  • 2 million response messages sent.
 

Next Update: 6pm Thursday 27 September 2012.

Industry Update on Customs Connect Facility
27 September – 11.00am

The performance of the recently implemented upgrade to the Customs Connect Facility (CCF) continues to be monitored and issues actioned. Response times this morning have been slower than anticipated and changes implemented overnight to address these issues, have had mixed results. A small percentage of the response messages set to be issued, are still not being sent, and the implemented solution did not fully rectify the situation. More work is continuing on this issue.

Work has been undertaken to make a change to enable the viewing of receipts and FID PDF attachments. It is expected this will be implemented today.

We also ask that if you have noticed discrepancies between your system and the ICS, and need to re-transmit, please click here for detailed instructions on how to do so.


Industry Update on Customs Connect Facility
26 September – 5pm

During today response times have been raised as an issue at peak periods. We continue to work on the Customs Connect Facility (CCF) performance and issues raised following the essential upgrade last weekend.

We also ask that if you have noticed discrepancies between your system and the ICS, and need to re-transmit, please click here for detailed instructions on how to do so.

Next Update: by 12 pm Thursday 27 September 2012.


 

Industry Update on Customs Connect Facility
26 September – 9.30am

Overnight we successfully implemented a CCF change to extend the period of time before logging users out of system.

We continue to investigate performance improvement and the issue around viewing receipts and FID PDF attachments.

Next Update: by 5pm Wednesday 26 September 2012.


 

Industry Update on Customs Connect Facility
25 September - 5pm

The performance of the recently implemented upgrade to the Customs Connect Facility (CCF) continues to be monitored and issues actioned.

The major issue has been the performance around issuing response messages via batch. Industry moves from batch to single response messages has certainly helped the situation, but work continues to deliver the longer term solution.

Other issues identified and being addressed include:

  • Inability to open some attachments and print;
  • Logging out of users after 1 hour of interaction; and
  • Message response times.
Additional calls have been received in our Customs Information and Support Centre with 150% more calls being received yesterday than expected. Improved response message performance has helped reduce this and at about 4pm today we had received approximately 20% above the daily expected calls. Call response times have been affected by the volume increase and additional resources were moved to the Support Centre to assist.

We do appreciate your support and assistance in raising issues and in helping with the mitigation and resolution of them.


 

Updated information will be available here at 9.30 tomorrow morning.

Industry Update on Customs Connect Facility
25 September - 12pm

As previously advised the Department made an essential upgrade to the Customs Connect Facility (CCF) on the weekend.

The ICS continued to work efficiently throughout the CCF implementation however the issuing of response messages through the CCF was extremely slow. This problem has now been investigated and changes implemented that have greatly improved the performance of response message processing. Your inbound messages are now being responded to in a timely manner for non-batched responses. Batched response messages are issuing more quickly than they were, but we are still working to further improve the batch performance.

Other minor issues, such as an inability to open some receipt attachments are being investigated and addressed.

The next update will be provided by 5pm today.

Please remember that you can check your cargo status on Customs Interactive.


Implementation of Customs Connect Facility
25 September - 10am

As per our previous communication, the Department made an essential upgrade to the Customs Connect Facility (CCF) on the weekend. The upgrade will deliver improvements to useability and security through giving you the control of who can access information and how they may use it within your business. This improvement also allows the CCF to deal with increasing cargo volumes into the future. We are aware that any delay in cargo movement has an effect on industry and we committed to minimising the delays and solving issues as quickly as possible.

Current Issues

Although we extensively tested the CCF, we initially experienced some unexpected and considerable processing issues. While the system successfully received and processed your messages, it was struggling to send back the volume of response messages required, particularly where response messages were batched. This meant that although the majority of cargo was cleared in the ICS, we couldn’t inform you of your cargo status as quickly as we usually do.

A solution to the message problem has now been implemented and it is expected that the response times for non-batch response messages should return to appropriate levels. Batch response messages are still taking longer than we would like, but we are closely monitoring all volumes and processing times. We are in the process of contacting those in Industry who use batched response messages to see if we can move them to non-batch response messages.

Some users are experiencing other minor issues, such as an inability to open some receipt attachments. These issues are being investigated and addressed.

Action taken

To help mitigate the impact of this issue we:

  • have worked around the clock to resolve the issue;
  • extended our Customs Information and Support Centre open hours last night until midnight in order to assist industry with enquiries. If required, we will again extend the hours tonight;
  • invoked the Business Continuity Process for exports (until midnight last night).

We would like to thank you for the patience shown during the last 2 days. We will continue to work closely with industry through this disruption until issues are resolved. We will continue to provide you with up to date information on our website. The next update will be provided at 12pm today. Please remember that you can check your cargo status on Customs Interactive.


ACCA 2012/17 CCF Remediation Go - Live, Identity Data Refresh and Certificate Maintenance Shutdown

The new CCF will be deployed to Production on Sunday 23 September 2012. This will require an outage in a non-standard Cargo window.

The outage will occur from 23:00 Saturday 22 September 2012 until 05:00 Sunday 23 September 2012.

For more information please see ACCA 2012/17.


ACCA 2012/16 Requests to schedule examinations with Programmed Cargo Examinations

This Australian Customs Cargo Advice (ACCA) outlines the contact information and preferred booking option for scheduling jobs with Programmed Cargo Examinations nationally. It replaces ACCA 2010/01.

For more information click here.


August 2012

ACCA 2012/15 Change to NSW Application process for Form B959

One of the elements of export control measures introduced last year was to include the requirement for exporters to seek permission to move, alter or interfere with goods for export (and no longer for export) under Customs control using Form B959.

For more information click here.


ACCA 2012/14 Changes to Customs Debt Management Processes

In an effort to improve its debt management processes and advice to clients, the Department has been working on an upgraded debt management model. To read more please view the ACCA here.


ACCA 2012/13 Customs Connect Facility Remediation Project Delayed

To ensure there will be no impacts to industry with the implementation of the new CCF, the Department has extended the window for industry to raise issues from Industry Test to Friday 24 August 2012.

For more information click here.


ACCA 2012/12 Centralisation of Manual Postal Import Declaration Processing (Replaces ACCA 2011/11)  

At the beginning of July 2012, the Department centralised the Manual Postal Import Declaration processing function in Sydney. National processing of Manual Import Declarations for International Postal articles is now being undertaken by Client Services NSW.  To read the ACCA click here.


ACCA 2012 /11 Changes to manual clearances of shipper/importer owned empty containers and related accessories/equipment

As part of its business improvement activities, the Department of Immigration and Border Protection is progressively centralising its administration of securities and carnets to the National Temporary Imports and Securities (NTIS) section in Brisbane.

Foreign owned empty containers that are temporarily imported are cleared as temporary imports under Section 162A of the Customs Act 1901. The clearance process of these empty shipping containers also applies to container equipment, such as liners for the inside of shipping containers for bulk agricultural products.

Industry has generally cleared these containers by presenting the relevant commercial documentation at a Client Services counter (or via email), and in some regions processed by securities staff. However, with the centralisation of securities management to the NTIS this is progressively not a viable business option. To read more about the changes please see here.


Compliance Update - July 2012

The latest Compliance update is now available. This edition delivers a number of interesting articles including articles on our stronger compliance roadmap and measures to strengthen the integrity of the cargo supply chain.

The update can be found here


ACCA 2012/10 CCF Remediation Identity Data Refresh and Certificate Maintenance Shutdown

The Department will be closing down the Certificate Maintenance function in the current CCF and the Identity Manager Function in the new CCF between 20 August and 30 August 2012.

View the ACCA here.


Legislation and Policy Better Regulation Ministerial Partnership

The Government has announced a new ‘Legislation and Policy Better Regulation Ministerial Partnership’ on excise equivalent goods administration and is seeking feedback and submissions from industry. A public discussion paper can be accessed from the Treasury website here.

Submissions to the Partnership close on 31 August 2012.


Additional Compliance Program Information Session - Brisbane 28 August 2012

Due to overwhelming interest from industries in Brisbane, given consideration to the venue capacity we have made the decision to run an afternoon session in addition to the scheduled morning session. The session date and venue remain unchanged. As a result, there will be two sessions running in Brisbane instead of one on 28 August 2012.

For more information please click here.


July 2012

Compliance Program Information Sessions - 22 – 30 August 2012

 If you are a licensed customs broker, depot or warehouse, a freight forwarder, shipping company, express carrier, cargo terminal operator or a member of the import and export community, then the Compliance Program Information Sessions may be of interest to you. For more information please click here.


June 2012

ACCA 2012/07 - CCF Remediation Industry Information Sessions

As outlined in ACCA 2012/07 Industry Information sessions will be held in Adelaide, Brisbane, Melbourne, Perth and Sydney from 9 July 2012. The Department strongly recommend that all Authorised Officers (AO’s) and an IT person attend from all Organisations that communicate directly to the Department .

Click here for details on how to nominate for an information session, session times and locations. This will be updated regularly as sessions become full.


ACCA 2012/09 - Change to Dumping and/or Countervailing Securities administration

As part of its business improvement activities, the Department of Immigration and Border Protection is progressively centralising its administration of securities and carnets to the National Temporary Imports & Securities (NTIS) section in Brisbane.

All new dumping and/or countervailing security applications from Monday 16 July 2012 will be processed by the NTIS.

For further information, view the ACCA here.


ACCA 2012/08 - ICS Business Continuity Plans (BCP)

A simulated exercise designed to test the ICS BCP was conducted on 1 December 2011. The exercise was facilitated at the Customs Information and Support Centre (CI&SC) in Sydney.

From an industry perspective, the exercise highlighted areas within the BCP process that require follow up action to address difficulties encountered during the exercise. These include:

  • The need for industry to work with software developers to resolve deficiencies in their automated BCP solutions; and
  • The need for industry to maintain awareness in regard to business continuity matters.

For further information, view the ACCA here.


DSEWPaC online application and reporting system outage or unavailable

The Department of Sustainability, Environment, Water, Population and Communities (DSEWPaC) is currently updating the online system for licences, exemptions and quarterly reports submitted under the Ozone Protection & Synthetic Greenhouse Gas Management Act 1989.  It is anticipated the system will be unavailable between 9 am on Tuesday 26 June 2012 and 12 am on Sunday 1 July 2012.

These updates will enable implementation of the amendments to the Ozone Protection and Synthetic Greenhouse Gas Management legislation for the introduction of the equivalent carbon price on 1 July 2012.  Please ensure that any lodgements that require urgent processing are received by the Department before the system closes.

For further information please see the DSEWPaC website.  For urgent enquiries, please contact the DSEWPaC - Ozone & Synthetic Greenhouse Gas Border Management Unit on
02 6274 1373


Type 3 Digital Certificate Rollover

The existing Type 3 digital certificate (i.e. the public key) used by the  Department of Immigration and Border Protection will expire on Wednesday 27 June 2012 and the Department will be ‘rolling over’ to a newly issued certificate on this date. This means that users who send messages to the ICS (in both Industry Test and Production), using Electronic Data Interchange (EDI) software, need to rollover to the new certificate.

The new Department of Immigration and Border Protection Type 3 digital certificate (2012) can be downloaded here.

A guide to installing the new Department of Immigration and Border Protection Type 3 digital certificate can be viewed here.

For background information please see ACCA 2012/05 here.


Customs Broker Licence Conditions and Continuing Professional Development for Licensed Customs Brokers

 The Department has issued an Australian Customs Notice (ACN) which advises licensed customs brokers of changes to customs broker licence conditions that will apply from
1 July 2012 and to seek comments on the Department of Immigration and Border Protection plan to introduce mandatory Continuing Professional Development (CPD) for licensed customs brokers. Please see ACN 2012/29 for more details.


ACCA 2012/06 Establishment of Trade Advice Centre in Melbourne

The Department of Immigration and Border Protection has decided to establish a Trade Advice Centre in Melbourne. This centre will provide formal rulings and internal reviews on tariff, valuation and origin matters.

For further information, view the ACCA here.


May 2012

Claiming GST Credits for goods you import

The ATO has published a new fact sheet titled "Claiming GST credits for goods you import". This fact sheet explains who is entitled to claim a GST credit on taxable importations. It has been developed as part of the response to the Board of Taxation recommendation 14 in the review "The application of the GST on Cross-Border Transactions". View the Fact sheet here.


Australia-United States Free Trade Agreement (FTA) - Change to the rule of origin for yarn made from Viscose Rayon Fibres

The Department advises a change to the rules of origin requirements for yarn made from viscose rayon fibres under the Australia - United States Free Trade Agreement The change takes effect from 1 June 2012. For further information on the change please refer to the Australian Customs Notice 2012/27.


ACCA 2012/05 Customs Type 3 Digital Certificate Rollover

The existing Type 3 digital certificate (i.e. the public key) used by the Department of Immigration and Border Protection will expire soon, and the Department will be ‘rolling over’ to a newly issued certificate on Wednesday 27 June 2012.   For more information please see ACCA 2012/05 here.


ACCA 2012/04 Access Changes to the Sea Cargo Manifest List Screen

In April 2006 the Department of Immigration and Border Protection implemented the Sea Cargo Manifest List Screen in the ICS. This screen allows users to self diagnose the linking of all documents connected with the clearance of their cargo. As part of strengthening controls in the import environment, access to the Status screens will be restricted to only those who have a direct and legitimate interest in the import cargo in question.


Changes to Article 3 of ANZCERTA commenced on 30 April 2012

As foreshadowed in Australian the Australian Customs Notice No. 2012/24, the Department advises that the changes to Article 3 of the Australia – New Zealand Closer Economic Relations Trade Agreement (ANZCERTA) have commenced on 30 April 2012. Please note that the changes do not affect the codes for claiming ANZCERTA preferential tariff treatment in the Integrated Cargo System. For further information on the changes please refer to the notice.  


March 2012

Customs Broker Licence Renewals

Customs broker licences are due for renewal on 1 July 2012. In the first week of April 2012, a renewal package will be posted to all currently licensed Customs brokers. Brokers are to ensure that contact details listed in the ICS are up to date.

Licences that are not renewed by close of business on 29 June 2012 will expire on 30 June 2012.

For further details refer to ACN 2012/12 Customs Broker Licence Renewals.


Internet Explorer 9 (IE9) and the Integrated Cargo System (ICS)

At present the Department does not support IE9 for use with the ICS. Testing of IE9 has indicated there are a number of issues with ICS compatibility. Further work will continue in order to resolve the issues that have been identified to date. It is expected that these issues will be resolved in March 2012.


February 2012

ACCA 2012/03 - New Contact Details for Direct Debit Requests and ICS EFT client authorisation function

The processing function of Direct Debit Requests (B320) and ICS EFT client authorisation (B322) within the ICS have been transferred from the Customs Information & Support Centre to the Client Services NSW (CHSIA). Contact details and email addresses have changed.

For more information see ACCA 2012/03.


ACCA 2012/02 - Changes to administering low value end-use Securities

As advised in ACCA 2012/01, the Department conducted a review of the efficiency and effectiveness of current practices in administering securities. Combined with the approach outlined in ACCA 2012/01 the treatment of low value end-use securities in the ICS has changed.

For more information see ACCA 2012/02.


ACCA 2012/01 - A Risk Based Approach to administering Securities

As part of its business improvement activities, the Department of Immigration and Border Protection conducted a review of the efficiency and effectiveness of current practices in administering securities. Key recommendations arising from that review will soon be implemented including adopting a risk based approach to the administration of the securities function and centralise the securities functions in one region.

With this change a tolerance level to securities aligned to Treatment Codes 351, 352 and/or 354 will be applied meaning those goods subject to security that fall under the tolerance amount ($50,000) may not have to apply for a security identifier.

For more information see ACCA 2012/01.


December 2011

Tighter controls on weapons imports

On 13 December 2011, the Minister for Home Affairs announced that import controls on weapons would be tighter from 14 December 2011.

From 14 December 2011, more stringent import controls on non-firearm weapons will be applicable - as per the Minister's election commitment.

If you are an importer of non-firearm weapons, these changes will effect you. You can find more information here.


Wildlife (PWS) Export Permit Procedures

All goods, regardless of value, that require a wildlife permit for export must be reported to the Department of Immigration and Border Protection on an export declaration prior to being loaded or exported (this includes items being exported via mail).

Further information can be found on the PWS website.


ACCA 2011/13 - Reminder of Industry obligations

The Department  would like to remind Industry of their obligations in relation to Idle and Revoked Export Declaration Numbers (EDN) and Consolidated Reference Numbers (CRN) and Unfinalised Import Declarations. This ACCA provides details of these obligations.

For more information see ACCA 2011/13.


November 2011

Internet Explorer 9 (IE9) and the Integrated Cargo System (ICS)

At present the Department does not currently support the newly released IE9 for use with the ICS. Initial testing of IE9 has indicated there are a number of issues with ICS compatibility. Further work will continue in order to resolve the issues that have been identified to date. It is expected that these issues will be resolved in March 2012 when the capability for use of IE9 with the ICS will be delivered along with the upgrade to the Customs Connect Facility.


ACCA 2011/12 Changes to Processing Post Delivery Amendments

The Department is focused on refining ongoing approaches to managing our border risks. Our approach to managing Import Declarations that are amended after the goods have been delivered will be focused and specifically designed to manage and address this risk.

From 1 December 2011, the Department will no longer request Industry to produce supporting commercial documentation for every Post Delivery Amendment. For more information see ACCA 2011/12.


HS 2012 Tariff Working Pages

The new HS2012 tariff working pages are available on our website. These tariff working pages also incorporate changes to the statistical codes (as a result of the Australian Bureau of Statistics review) as outlined in ACN 2011/50.

Hard copies of the Tariff Working Pages and ACN 2011/50 have been distributed. Note: the amendments do not come into effect until 1 January 2012.


ICS Release 11.4.01 - Notes

The scheduled date for ICS release 11.4.01 is 23 November 2011. These notes are designed to provide plain English descriptions of the changes. This will provide clients with a better understanding of what has been fixed and how it might relate to their business.

For more information see Release Notes 11.4.01


ACCA 2011/09 - Cargo Reporting Timeliness

This Australian Customs Cargo Advice (ACCA) provides further information regarding the time used by the Department of Immigration and Border Protection to determine cargo reporting timeliness.

For more information see ACCA 2011/09.


October 2011

Closure of Automotive Competitiveness and Investment Scheme (ACIS)

Scheme participants are reminded that ACIS credits expire on 31 December 2011 and that no further application to use the credits after this date will be accepted by the Department .


Compliance Update - September 2011

The latest Compliance update is now available. This outlines performance targets, statistics and information on Compliance requirements associated with import and export activities.


Protected Industrial Action for 27 October 2011

The Community and Public Sector Union has advised that its members employed with the Department intend to continue Protected Industrial Action this week. This action will comprise of up to 12 two hour stoppages in NSW, Victoria and WA and 2 two hour stoppages in SA, QLD, Tasmania, NT and the ACT.  The Department has in place contingency arrangements to protect Australia’s borders and minimise impacts on business operations.

Cargo

Our arrangements will minimise impact on our cargo and mail operations but we anticipate that there may be delays experienced on Thursday 27 October. Though we are optimistic that our contingency arrangements will minimise disruption as much as possible, should there be delays we guarantee that, on completion of the Protected Industrial Action, any affected consignments will be given priority. The CI&SC will be available to assist industry if any cargo, falling under the definition of urgent clearance, is held. The CI&SC may not be able to assist for any cargo not falling under this definition.

To request an urgent cargo clearance, the cargo must meet one of the following criteria:

  • Perishable goods will be damaged if subjected to delay, or
  • Cargo requires immediate delivery (eg urgent medical supplies, hazardous materials and livestock).

If your cargo meets one of the above criteria, phone 02 6275 6100.

Passengers

Once again we anticipate that there may be delays to the processing of international travellers at airports. The Department is working with airport owners and airlines to minimise the impact on the travelling public. When further information is available it will be published on our website.

During protected industrial action the health, safety and security of the public and our staff will be our priority. The Department  continues to negotiate in good faith with all bargaining representatives to propose an Agreement that is affordable and within the parameters of the Australian Government Bargaining Framework.


Protected Industrial Action for week commencing 10 October 2011

The Community and Public Sector Union has advised that its members employed with the Department intend to continue Protected Industrial Action this week. This action will comprise two to four hour stoppages and partial work bans at various work locations, including airports, container examination facilities, air cargo operations and international mail facilities. The Department has in place contingency arrangements to protect Australia’s borders and minimise impacts on business operations.

Cargo

Our arrangements will minimise impact on our cargo and mail operations but we anticipate that there may be delays experienced on Thursday 13 October, which is the primary day of action. The advised Protected Industrial Action consists of work stoppages of two to four hours on this day. Though we are optimistic that our contingency arrangements will minimize disruption as much as possible, should there be delays we guarantee that, on completion of the Protected Industrial Action, these consignments will be given priority. The CI&SC will be available to assist industry if any cargo, falling under the definition of urgent clearance, is held. The CI&SC may not be able to assist for any cargo not falling under this definition.

To request an urgent cargo clearance, the cargo must meet one of the following criteria:

  • Perishable goods will be damaged if subjected to delay, or
  • Cargo requires immediate delivery (eg urgent medical supplies, hazardous materials and livestock).

If your cargo meets one of the above criteria, phone 02 6275 6100.

Passengers

Once again we anticipate that there may be delays to the processing of international travellers at airports. The Department is working with airport owners and airlines to minimise the impact on the travelling public. When further information is available it will be published on our website.

During protected industrial action the health, safety and security of the public and our staff will be our priority. The Department has negotiated in good faith with all bargaining representatives to propose an Agreement that is affordable within its budget and within the parameters of the Australian Government Bargaining Framework.


 Industrial Action for week of 3 October 2011

The Community and Public Sector Union has advised that its members employed with the Department intend to continue Protected Industrial Action into this week.

This action will comprise of partial work bans at various work locations, including airports, container examination facilities, air cargo operations and international mail facilities.

The Department has in place contingency arrangements to protect Australia’s borders and minimise impacts on business operations.

Our arrangements will minimise impact on our cargo and mail operations but we anticipate that there may be delays to the screening of some held air cargo consignments in Sydney. We expect up to 30% of air cargo, that has been held for examination, may be impacted between Wednesday 5 October and Saturday 8 October. Overall we estimate this will equate to 150 - 200 consignments over the 4 days. Though we are optimistic that our contingency arrangements will result in holds being lifted in a timely manner, should there be delays we guarantee that, on completion of the Protected Industrial Action, these consignments will be given priority. The CI&SC will be available to assist industry if any cargo, falling under the definition of urgent clearance, is held. The CI&SC may not be able to assist for any cargo not falling under this definition.

To request an urgent cargo clearance, the cargo must meet one of the following criteria:

  • Perishable goods will be damaged if subjected to delay, or
  • Cargo requires immediate delivery (eg urgent medical supplies, hazardous materials and livestock).

If your cargo meets one of the above criteria, phone 02 6275 6100.


September 2011

ACCA 2011/11 – Transfer of Postal Import Declarations function in Victoria

The Department is focused on refining our approach to managing the border. This includes developing a national approach to managing our work for Import Declarations.

All processing of Import Declarations for International Postal articles for Perth and Melbourne will be moving from the Melbourne Gateway Facility to Customs House Melbourne Airport. This will come into effect on 3 October 2011.

For more information see ACCA 2011/11.


ABS paper - experimental statistics on shipping container movements

The Australian Bureau of Statistics has today released a paper that presents experimental statistics on international shipping container movements.

The paper describes:

  • the requirements of government and industry for container statistics;
  • the relationship between container statistics and related statistics;
  • the methodology used to compile experimental statistics on inward containers, i.e. those used to import goods;
  • the datasets available for compiling container statistics; and
  • options for the future of these statistics.

The experimental statistics and description of the methodology presented in this paper result from extensive work undertaken by the Department of Immigration and Border Protection and the Australian Bureau of Statistics (ABS) over several years. Input from government and industry stakeholders have contributed significantly to the development of these experimental statistics.

As the statistics presented in this paper are experimental, the methodology and output are subject to change due to further research, analysis and feedback.

The paper can be found on the ABS Website, any feedback direct to the ABS is encouraged.


ACCA 2011/10 Secure Electronic Data Interchange (SEDI) Application

The Department of Immigration and Border Protection is currently in the process of redeveloping its corporate gateway service: the Customs Connect Facility (CCF). While this redevelopment will not change the way in which Electronic Data Interchange (EDI) messages need to be created to communicate with the Integrated Cargo System (ICS) via the CCF, the redevelopment will replace the existing Public Key Infrastructure (PKI) service and all of its legacy componentry including the Secure EDI (SEDI) application.

View the advice


Customs Tariff Amendment (2012 Harmonized System Changes) Bill 2011

The Minister for Home Affairs, the Hon Brendan O'Connor MP, introduced the Customs Tariff Amendment (2012 Harmonized System Changes) Bill 2011 into Parliament on 23 March 2011.

The Bill contains approximately 800 amendments to the Customs Tariff Act 1995 that will implement the changes resulting from the WCO's fourth review of the International Convention on the Harmonized Commodity Description and Coding System (Harmonized System).


August 2011

Radiological goods campaign

The Department of Immigration and Border Protection is conducting a campaign to promote and assess industry compliance with laws relating to the exportation of certain radiological goods.

The campaign will focus on air cargo exports of radiological goods in Victoria and New South Wales. The campaign will run for a four week period, from 15 August to 11 September, during business hours only.

During the campaign, the Department and representatives from the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) will verify that exports of high activity radioactive sources comply with export requirements and have the correct permits.

Known exporters of radiological goods were advised by letter of the campaign before it started. The Department does not expect the campaign to cause any delays to the export of radiological goods from Australia.


July 2011

Important notification regarding DP World Melbourne & Sydney terminals

Since DP World Melbourne introduced a new Intermodal Terminal (GB52P), there has been confusion how clearances are processed.

This advice is to clarify client understanding of the container status before contacting either Customs or DPW support for assistance. As of 18 July, DP World Sydney will be required to validate container statuses. If the ICS status is clear and DP World systems status is held, please contact DP World directly and not CI&SC for clarification.

For more information please refer to the DP world notice.


June 2011

Compliance Update - June 2011

The latest Compliance update is now available. This outlines performance targets, statistics and information on Compliance requirements associated with import and export activities.


ACCA 2011/08 - Compliance Information Sessions

Please be advised that the Compliance Information Sessions (refer to ACCA 2011/05 for details) being held in Perth and Adelaide have been rescheduled. Due to flight cancellations in and out of Sydney, Melbourne and Canberra given the current volcanic ash cloud situation, our presenters are not able to travel to Perth and Adelaide on time to deliver the sessions.

View the Advice


Deployment of the Re-cycled Master Air Waybill (MAWB) Solution

The MAWB solution is being deployed into the ICS this weekend, 18 and 19 June 2011. As part of the deployment there will be a 12 hour ICS outage from Saturday 18 June, 1700 hours to Sunday 19 June, 0500 hours. To further facilitate the clearance of cargo before the outage, the ICS screening period for Air Cargo Reports will be reduced to 30 minutes from 1500 hours AEST on Saturday 18 June.

CI&SC staff will remain until midnight on Saturday to assist in the processing of any urgent releases and additional staff will be made available at the CI&SC from 0500 hours on Sunday to handle any queries or issues resulting from the outage and implementation. If at all possible, Industry is encouraged to report cargo that is due to be reported during the outage period before the outage commences. EDI users who choose to send messages during the outage period and that have resend functionality should consider disabling resends for this outage period to reduce the backlog of messages accumulated during the outage.

After the outage, there will be a catch up period for the ICS to process the backlog of messages. This means that delays in message processing may be experienced for several hours after the ICS becomes available.

To assist you in identifying if your shipment is subject to a re-reported MAWB, a list of re-reported MAWBs from the previous 10 days is available here. If one of these MAWB numbers is part-shipped after the solution is implemented, then clearance may be affected. If you do not receive clearance for cargo associated with one of the listed MAWBs please contact the CI&SC.

For more information regarding the MAWB solution deployment, please see the Australian Customs Cargo Advice (ACCA) 2011/06 on the ACCA page.
For more information regarding the MAWB solution, please see the Release notes here.


May 2011

ACCA 2011/07 - Release of Postal Articles from Customs Control - New Procedures

In April 2011, the Department commenced a pilot program in Victoria and Western Australia of a new payment process for Postal Import Declarations. The pilot program has completed successfully and will now be introduced into Queensland and New South Wales. As of 30 June 2011, the Department will implement a new report that will contain a daily list of all Postal Import Declarations that have received a FINALISED status the previous day.

View the Advice


AQIS S-Cargo Electronic Holds Project Update

This notice is to advise industry that S–Cargo has been implemented in Brisbane, Perth and Adelaide and is being progressively rolled out to other Australian ports.

S–Cargo will be rolled out to the Ports of Darwin, Townsville and Cairns in the near future.

For more information please see notices 51 and 52 on the AQIS website.


ICS Release 10.4.02 - Recycling Master Air Waybill (MAWB) Numbers

As part of the deployment of the Re-cycled MAWB solution there will be a 12 hour ICS outage from Saturday 18 June, 1700 hours to Sunday 19 June, 0500 hours. For more information on the implementation plan please see ACCA 2011/06.

The release notes for 10.4.02 have also been published and provide an outline of the changes and how they may affect your business. To read the release notes click here.


ACCA 2011/05 the Department of Immigration and Border Protection Compliance Information Sessions

Compliance Assurance Branch of the Department of Immigration and Border Protection (Compliance) has adopted a new business model in conducting our compliance monitoring activities. The Department will be conducting information sessions to provide industry insights into Compliance findings in the past year and the focus of our compliance program for 2011/12.

View the Advice.


Low Value Import Threshold

On 18 December 2010 the Government announced an inquiry into the future of Australian retail by the Productivity Commission, the release of new research into online shopping in Australia and a compliance campaign to crack down on people or businesses rorting the $1,000 low-value threshold.
On 31 March 2011, the Productivity Commission released an Issues Paper related to the inquiry into the retail sector. Submissions to this inquiry are due 20 May 2011. Details, including guidance on how to make submissions to the inquiry, can be found on the Productivity Commission website.

For more information click here


March 2011

ACN 2011/13 - Cargo Arriving from Japan

ACN 2011/13 has being issued in response to requests for further information following the recent earthquake and tsunami in Japan. In particular, questions have been raised about potential risks associated with passengers and cargo arriving from Japan.

To view the advice click here


ACN 2011/09 - Prohibiting the Import and Export of Arms and Related Materiels - Libya

On 26 February 2011, the United Nations Security Council (UNSC) adopted resolution 1970, banning trade in arms and related materiel to and from Libya. The resolution was adopted in response to the use of violence by the Libyan regime against its own people.

View the advice here


AQIS S-Cargo Electronic Holds Project Update

This notice is to advise industry that the implementation of S-Cargo is on schedule and the final, single port trial in Brisbane has been successfully completed. S-Cargo will now remain in production in the Port of Brisbane and AQIS will commence a phased roll out of S-Cargo nationally, starting with the Melbourne Ports from 4 April 2011.

To read the notice click here.


Simplifying GST on Cross-Border Transactions

The Assistant Treasurer has released a discussion paper on implementing the Board of Taxation’s recommendations on GST cross-border transactions. Recommendation 12 which relates to the calculation of VoTI is discussed at Chapter 3.10. Interested parties are encouraged to provide submissions to Treasury by 31 March 2011.

View the discussion paper on the Treasury website.


ACCA 2011/04 - Improved Cargo Support website live

Through consultation and feedback, the new Cargo Support website will 'go live' on Wednesday 9 March 2011. The 'home' web address will remain the same at www.cargosupport.gov.au. You may need to update your favourites for frequently used pages as they may have changed.

View the advice


February 2011

ACCA 2011/03 - EDI Client Registrations

The Department of Immigration and Border Protection would like to announce the introduction of new Electronic Data Interchange (EDI) messages within the Integrated Cargo System (ICS). Client Registration messages have been developed to provide another option for ICS users to register clients in the ICS through EDI. Read the advice


Compliance Update - February 2011

The latest Compliance update is now available. This outlines performance targets, statistics and information on Compliance requirements associated with import and export activities.

This can be found on the Complying with the Department of Immigration and Border Protection website here.


Industry consultation on the Customs Amendment (Export Controls and Other Measures) Bill 2011

 The Department of Immigration and Border Protection and the Department of Infrastructure and Transport undertook a joint review of the legal provisions and administrative framework of licensed depots, warehouses and Regulated Air Cargo Agents.

The joint review formed part of the Government’s response to the Independent Review of Airport Security and Policing for the Government of Australia (the Wheeler Report).


ACCA 2011/02 Digital Certificate Renewals

The Department of Immigration and Border Protection would like to remind digital certificate holders that there may be a requirement to complete a new Evidence of Identity (EOI) check on every third renewal of their digital certificate. View the Advice


January 2011

AQIS S-Cargo Electronic Holds Project update

This notice is to advise industry of impending changes to the way AQIS manages hold and releases for sea cargo from countries on the AQIS Country Action List (CAL), previously known as the Giant African Snail (GAS) list. This notice will be of particular interest to shipping companies, stevedores, brokers, freight forwarders and all involved in the supply chain logistics for sea cargo.

For more information, please visit the AQIS website.


ACCA 2011/01 Preparation of documents for Self Assessed Clearances

The Department of Immigration and Border Protection is undertaking a three month campaign to ensure that existing exemptions to pay GST and customs duty on certain imported goods under $1,000 are not being abused or exploited. This campaign commenced from the beginning of 2011. The Department wants to work towards minimising impact on industry and has issued an ACCA to assist you to assist us in doing this. View the Advice


Urgent Customs clearance of emergency relief goods for Australia’s flood crisis

The Department is continuing to support its partner agencies during the Queensland and northern NSW flood crisis by urgently clearing emergency relief goods. The Department has procedures in place to assist individuals and organisations during a crisis by ensuring all goods required to support the emergency are urgently processed.

Examples of emergency relief goods include:

  • health/medical supplies and equipment
  • public infrastructure equipment or other goods that serve an urgent public need
  • clean up equipment
  • food/blankets and other aids.

For assistance in urgently clearing emergency relief goods, please phone (02) 6275 6100.


December 2010

ACN 2010/56 - Introduction of Product Stewardship requirements for computers and televisions

This notice is to inform importers and Customs brokers about the development of Commonwealth legislation that will require commercial importers of televisions and computers to organise and fund the collection and recycling of television and computer waste.

View the advice here


ACN 2010/53 - Changes to the Australian Harmonized Export Commodity Classification effective 1 January 2011

 The Customs Notice 2010/53 outlines a summary of updated AHECC codes that become effective on 1 January 2011.

View the advice here


ACN 2010/54: Additional substances added to Schedule 4 of the Customs (Prohibited Imports) Regulations 1956

Fourteen new substances have been added to Schedule 4 of the Customs (Prohibited Imports) Regulations 1956 (the Regulations).
A valid licence and permit are now required to import these substances.

View the advice and list of substances here.       


ACCA 2010/14 - Preview available of improved Cargo Support Website

In response to feedback from Industry and internal stakeholders, the Department has developed an improved Cargo Support website. The new improved website will run in conjunction with the current website and will replace the current site in early 2011.

View the advice


November 2010

ACCA 2010/13 - Incoterms 2010

This ACCA is to advise that the International Chamber of Commerce (ICC) has revised Incoterms 2000 to reflect changes in international and domestic trade. Incoterms 2010 comes into effect on 1 January 2011. Incoterms are a series of international sales terms, published by the ICC and widely used in international commercial transactions. View the advice


AQIS S-Cargo electronic holds project update

ThisAQIS notice is to advise industry of impending changes to the way AQIS manages hold and releases for Sea Cargo from countries on the AQIS Country Action List (CAL) sea cargo (previously known as the GAS list – (Giant African Snail). This notice will be of particular interest to shipping companies, stevedores, brokers, freight forwarders and all involved in the supply chain logistics for sea cargo.

Trans-Tasman Time Release Study

The Department of Immigration and Border Protection and the New Zealand Customs Service have released the first Trans-Tasman Time Release Study (TRS).

The study was a joint project conducted by the two customs services and measures the performance of Australian and New Zealand import and export clearance processes for cargo traded between the two countries.      


October 2010

ACCA 2010/12 - The Department of Immigration and Border Protection IT Infrastructure Technology refresh work program

Over the next 10 months, the Department of Immigration and Border Protection will be conducting a series of IT system upgrades.

View the advice


ACCA 2010/11 - IT Infrastructure Technology refresh work program and Current support arrangement for CSI

Over the next 10 months, the Department of Immigration and Border Protection will be conducting a series of IT system upgrades including software updates and remediation of the Customs Connect Facility (CCF). View the advice


ACCA 2010/10 - Transfer of the Tariff Advice function from Queensland and Northern Territory to NSW

From 3 November 2010, the Tariff North team in Sydney will deliver tariff classification advice services for New South Wales, Queensland and the Northern Territory. View the advice


Compliance Update October 2010

The latest Compliance update is now available.
This can be found here.


August 2010

CBPNCC Sub-Committee meeting minutes

The meeting of the CBPNCC Combined Service Delivery and Administration Policy and Legislation Sub-committees was held on 22 July 2010.
View the minutes.


ACCA 2010/09 - CCF Email Gateway Type 3 digital certificate rollover 2010

The existing Type 3 digital certificate used by the Department of Immigration and Border Protection will expire on 23 September 2010, and the Department will be ‘rolling over’ to a newly issued certificate on Wednesday, 8 September 2010.
This means that users who send messages to the ICS (in both Industry Test and Production), using Electronic Data Interchange (EDI) software, need to rollover to the new certificate. View the advice.


July 2010

Cargo Status documents

The most common question asked by industry is "What is the status of my cargo?"
Customs has produced two guides to assist users in understanding the status of their cargo within the ICS.

To view the documents directly:

This is a PDF document. Understanding cargo status conditions. This Quick Reference Guide assists users in determining the various reasons that their cargo might not be cleared.

This is a PDF document. Where do I find the status of my cargo? A beginners guide to cargo status.



ACCA2010-08 - Customs Type 3 digital certificate rollover

The existing Type 3 digital certificate used by the Department of Immigration and Border Protection will expire soon, and the Department will be ‘rolling over’ to a newly issued certificate on Thursday 23 September 2010. View the advice.



ACCA 2010/07 - Re-use of Master Air Waybill Numbers

This advice addresses the implications that the re-use and re-reporting of Master Air Waybill numbers (MAWB) by airlines is causing with cargo reporting and cargo clearance within the Integrated Cargo System (ICS). View the advice.



GST Law changes affect value of taxable importation (VOTI)

GST Law changes took effect from 1 July. The definition of "place of consignment" and how VoTI is calculated may be affected. Some transport and other related services done in Australia will now be GST-free and will need to be included in the VoTI. Refer to ACN 2010/33 for details.

View the ATO advice here. 


ACCA 2010/06 - New arrangements for tablet press permits

The Department has announced that from 1 July 2010, it will be taking over responsibility for the issuing of ‘Permission to Import’ in relation to the import control of tablet presses. View the advice.


Excise Equivalent Goods (EEG) Arrangements

On 1 July 2010, the ATO commenced administering certain aspects of importing activities for EEGs that are warehoused, including movement and settlement permissions. There will be minimal change to arrangements for duty free, providore or catering bond businesses.

You will continue to use ICS to acquit your customs obligations for imports and exports, pay duty and indirect tax, and deal with the Department for general import, export and ICS enquiries and tariff, valuation and origin advices.

For more information, go to the excise section of the ATO website or the EEG section of our website.


Tariff Changes for 1 July 2010

Increase in duty rates for aviation fuel
Duty rates for aviation kerosene and gasoline will increase by $0.00702 per litre, from $0.02854 to $0.03556 per litre, from 1 July 2010. ACN 2010/29 refers.

Item 61 in Schedule 4
Item 61 in Schedule 4 (Expanded Overseas Assembly Provisions Scheme) and its treatment codes 461 and 561 will cease to operate from 1 July 2010. ACN 2010/27 refers.


June 2010

ACCA 2010/05 - Transfer of the Tariff Advice function from Western Australia, South Australia and Tasmania to Victoria

Following an internal review of the Tariff Advice System, the Department has decided to establish tariff advice centres of excellence in Sydney and Melbourne. These centres of excellence will have primary responsibility for the provision of tariff advices and internal tariff advice reviews. The first phase of implementing that business improvement strategy will see the Melbourne Tariff team (Tariff South) delivering the tariff advice service for Victoria, Western Australia, South Australia and Tasmania from Thursday 01 July 2010. View the advice.


Customs Type 3 digital certificate rollover

The rollover of the Type 3 digital certificate used by the Department of Immigration and Border Protection will occur soon.

This means that users who send messages to the Integrated Cargo System (in both Industry Test and Production), using Electronic Data Interchange (EDI) software, need to rollover to the new digital certificate.

This rollover does not affect any digital certificates you or your organisation may have purchased. This is an advance notification only. No immediate action is required.

A second advice will be released soon, outlining the requirements of the rollover, and will include two attachments, the new Customs Public Key and a Certificate Rollover Guide.


May 2010

Cargo Support website review - participants required

The Department is reviewing the Cargo Support website, and would like expressions of interest from stakeholders who would like to participate in information gathering workshops, to be held at Customs House in Sydney in early June.       


April 2010

Excise Equivalent Goods (EEG) Arrangements

From 1 July 2010, the ATO will administer certain aspects of importing activities for EEGs that are warehoused, including movement and settlement permissions. There will be minimal change to arrangements for duty free, providore or catering bond businesses.

You will continue to use ICS to acquit customs and indirect tax obligations on imports, and deal with the Department for general import and ICS enquiries.

For more information, go to www.ato.gov.au/excise or the EEG section of our website.


ACCA 2010/04 - Cargo Support website review - Online survey

This notice provides details of the review of the Cargo Support website, and invites users of the site to participate in an online survey. The survey will be open until Tuesday 25 May, and the feedback received aims to form a basis for changes and improvements to the website.

View the advice.

View the survey. (Survey closed - 25 May 2010)


March 2010

Email required for depot operators

Depot Operators
A number of recent incidents of potentially hazardous importations has highlighted that the Department does not have current contact details for all depots.

Please provide a contact email address for your establishment, preferably generic, to the Licensing section in Canberra at licensing@border.gov.au

This will allow the Department to contact all depots in a timely manner should further incidents occur.


Update - Internet Explorer 8 (IE8) and use with the ICS
The Department advises that the issues with ICS reports for users operating Vista with Internet Explorer 8 have been resolved. If any users are experiencing difficulties please email cargosupport@border.gov.au


ACCA 2010/03 - AQIS – S-Cargo – Giant African Snail Cargo Clearance Project - 2nd Queensland Trial

This notice is to advise industry that AQIS will conduct a further trial of the use of Giant African Snail (GAS) electronic holds in the ICS in Brisbane in May 2010.

The second trial will be conducted on a similar basis to that which was conducted in March 2010, and is a part of the AQIS GAS holds project which includes the development of an AQIS IT application (S-Cargo) that will interface with the ICS. S-Cargo will enable the automatic placement of holds on cargo from high-risk GAS origin countries in the ICS.

View the advice.


Introduction of Duty Drawback claim functionality in the Integrated Cargo System

Recent enhancements to the Integrated Cargo System (ICS) provide for electronic lodgement of duty drawback claims via the Customs Interactive (CI) facility effective from 23 March 2010. The CI functionality includes lodgement, search, amendment and withdrawal. For further information see ACN 2010/16


February 2010

Imports of tremolite asbestos

The Department is currently screening imports from China of stone materials such as granite, marble, slate and similar stone for highly dangerous tremolite asbestos. In order to avoid unnecessarily holding shipments of low-risk stone products, the Department requests that customs brokers substantially improve the quality of goods descriptions for items falling within chapters 25 and 68, as soon as possible.

Importations of chapter 25 or 68 goods with generic descriptions such as:
- Stone products
- Articles of stone
- Slate tiles
- Marble tiles
- Granite tiles
- Limestone articles
- Polished mosaics
- Natural Slate
- Natural stone
- Chinese slate
- Granite benchtops
- Other monumental / building stone simply cut
- Pebbles
may be subject to high levels of scrutiny - including assessment of importer paperwork, cargo examination and/or laboratory analysis. This may involve substantial delays to clearance and additional storage or other costs, to be borne by the importer. The potential for these delays to occur will be significantly reduced if the Department is able to determine from ICS goods description information that the imported goods do not fall in one of the high risk categories.

It is particularly important that the colour, type of stone (eg: marble, slate, granite), product number and form of the stone (eg: wall tiles, stackstone, mosaic stone) are reported correctly.

Please input a separate line for each different type of product listed on supplier invoices. For example:
"Red quartzite ledgestone - Ruby Red - 150mm x 160mm" rather than "quartz tiles"
"Pearly grey white granite - Swirl - benchtops 1500mm x 1000mm" rather than "articles of marble"
"Black granite stackstone cladding - GH9064" rather than "cladding".'

Other relevant information:
The ACCC and WorkCover NSW issued alerts on 13 February 2010 regarding recent importations of decorative wall tiles from China which have been found to contain tremolite asbestos. The WorkCover NSW alert contains relevant information and photographs of the type of tiles which may be of concern.


Refunds for reinstated bed linen TCOs
A number of TCOs for bed linen have been reinstated.


December 2009

ASEAN-AUSTRALIA-NEW ZEALAND FREE TRADE AGREEMENT (AANZFTA) - UPDATE 3
The ASEAN - Australia New-Zealand Free Trade Area (AANZFTA) will enter into force for Australia, New Zealand, Brunei, Malaysia, Myanmar (Burma), Philippines, Singapore and Vietnam on 1 January 2010. The legislative amendments, together with other relevant information regarding this Free Trade Agreement, can be viewed by accessing hyperlinks on the webpage for the AANZFTA.
Last updated 09 DEC 2009 11:02
(update - Philippines is now included)


ICS Updates is available
The recent technical problem with the ICS Updates facility has been fixed. All ICS Updates can now be viewed by clicking the ICS Updates link in the right hand menu of the Cargo Support home page 


Australian Customs Cargo Advices 2009/04, 2009/05
Two new Australian Customs Cargo Advices (ACCAs) have been released.

ACCA 2009/04 - This ACCA outlines the Department of Immigration and Border Protection's arrangements for the inspection and examination of sea cargo. It replaces Australian Customs Cargo Advice 2008/12.

ACCA 2009/05 - This ACCA outlines a number of service levels that the Department of Immigration and Border Protection employs in relation to cargo examination. It also outlines the introduction of increased inspection arrangements in four regional ports, and some refinement of the volume of cargo in other locations. It replaces Australian Customs Cargo Advice 2008/13.

To view these advices, go to the ACCAs page


Review of the Tariff Advice System 2009/2010

The 2009/10 the Annual Plan commits Trade and Compliance Division to examining working arrangements and business processes for the Tariff Advice System. The Tariff Advice System will be reviewed to ensure that it delivers a service that meets the needs of the Department , industry and other relevant stakeholders.

In making its assessments, the review team will specifically consider whether:

- practices around the provision of tariff advice are still appropriate;
- the delivery of tariff advice is contemporary and aligns with Government policy;
- the delivery of tariff advice is efficient, consistent and transparent; and
- Tariff Advices should be made publicly available.


Tariff Concessions Gazette

Readers of the Tariff Concessions Gazette are advised that, owing to maintenance work on our website, some links to the gazette have been disconnected. This will particularly affect those who use bookmarks to access the gazette. The updated link can be found on the Tariff Concessions Gazette page.


ASEAN-Australia-New Zealand Free Trade Agreement (AANZFTA) - UPDATE 1

The ASEAN-Australia New-Zealand Free Trade Area (AANZFTA) will enter into force for Australia, New Zealand, Singapore, Myanmar (Burma), Brunei, and Vietnam on 1 January 2010. The legislative amendments, together with other relevant information regarding this Free Trade Agreement, can be viewed  here.


November 2009

ASEAN-Australia-New Zealand Free Trade Agreement (AANZFTA)
The ASEAN – Australia New-Zealand Free Trade Area (AANZFTA) will enter into force for Australia, New Zealand, Singapore, Myanmar (Burma), Brunei, the Philippines, and Vietnam on 1 January 2010. The legislative amendments, together with other relevant information regarding this Free Trade Agreement, can be viewed here.


ICS Outage - Saturday 21 November 2009
Please note that the ICS will be unavailable for 1 hour on Saturday 21 November from 01:00 to 02:00 hrs EDT.
 


October 2009

Digital Certificate Expiry
All digital certificates used for communicating with the Department via the Integrated Cargo System (ICS) are valid for 2 years.

Our records indicate that a number of digital certificates are due to expire soon. Clients will need to renew their digital certificate in order to continue communicating with Customs via the ICS.
If your certificate is due to expire, you will receive an email from VeriSign alerting you to this.

If your Authorised Officer (AO) or Click Through Agreement (CTA) Signatory is no longer an employee of your organisation, a new one must be nominated, and the Department informed of the change.
Digital certificate enquiries should be emailed to cmc@customs.gov.au


Update - Internet Explorer 8 (IE8) and use with the ICS
The Department advises that the reporting available through the Integrated Cargo System (ICS) will not deliver full functionality if your system is running on Windows Vista with the newly released Internet Explorer 8 (IE8). Only reports for the current day can be requested if your system is using Vista with IE8.
If reports for previous dates are required, please maintain your systems on Internet Explorer 7. This issue is being investigated and advice will be issued when a resolution is reached.
 

September 2009

September 2009
Compliance Industry Briefing Paper - Update
The Compliance Industry Briefing paper outlines performance targets, statistics and information on Compliance requirements associated with import and export activities.


August 2009

ICS release 9.4.07
ICS release 9.4.07 is scheduled for implementation on 9 September 2009 and contains a number of changes to the ICS. These notes provide clients with a better understanding of what has been fixed and how it might relate to their business.
Read the release notes.


UPDATE  - Internet Explorer 8 (IE8) and use with the ICS
The Department does not currently support the newly released Internet Explorer 8 (IE8) for use with the Integrated Cargo System (ICS).
We have assessed IE8 for use with the ICS, and can announce that the ICS will support IE8 by the end of September 2009.
 


Treatment of Unentered and Certain Abandoned Goods
The Department has released new information to assist industry on the correct way to manage unentered and certain abandoned goods.
The Instructions and Guidelines for unentered and certain abandoned goods is now available on our website.

Industry operators and owners are responsible for managing goods in their possession (even where such goods are subject to customs control).
Acting as the designated 'owner', allows operators to initiate action to lawfully deal with time-up and long stay unentered goods in their possession, in accordance with contractual terms and conditions, and/or other relevant commercial arrangements.

The new guidelines also bring to an end the auctioning of goods (also known as the customs sales) as an option for disposing of unentered goods or abandoned goods.

In certain limited circumstances only, the Department may assist with the disposal of 'certain goods' (e.g. unclaimed intractable waste) in the interest of public safety.


July 2009

July 23

AQIS Systems Outage - Sunday 26 July 2009: 1:00pm-10:00pm AEST
Please be advised that AQIS processing will be limited to urgent clearances on 26 July 2009 from 1:00pm-10:00pm AEST, due to urgent changes in network infrastructure. The anticipated effect of this change is that messages will not flow between AQIS and Customs for a period of time during the outage window. As a result, AQIS Officers will not be able to clear consignments as per normal operations and contingency may be enacted for urgent clearances.
For further information, refer to the AQIS Import Industry Advice.


July 6

Tariff Concession Mailbox Notification
The former Tariff Concessions mailbox, tarcon@connect.net.au has now been permanently disabled. Any emails sent to it will not be actioned.

Could all emails to Tariff Concessions please use the current mailbox: tarcon@customs.gov.au

Manager - Tariff Concessions Section
Trade Services Branch


June 2009

June 30

ACCA 2009/03 - Compliance Monitoring Program
Customs and Border Protection's new Compliance Monitoring Program will commence on 1 July 2009. This program replaces the Benchmark Audit program with a program using Pre Clearance Intervention (PCI) or Red-line processing, and will commence with an Imports phase. Read the full document on the ACCAs page. (select '2009' then ACCA Number 2009/03)


June 30

Attention all Brokers Licence Holders
If you are having trouble lodging import declarations, this may be because you have either not completed the renewal process for your licence, the payment has not been made, or the renewal paperwork has not been received.

If you are the holder of a nominee licence, you can check the ICS to see whether you still have the role of nominee broker.
If you no longer have this role please contact broker licensing urgently on 02 6275 5088 today.
If you still have this role, but are no longer linked to the corporate licence, please contact your organisation's Customs manager in the first instance.
The Customs Manager must contact broker licensing urgently on 02 6275 5088 today.

The licence end date will be extended to enable you to finalise your renewal process, but this must be done urgently before COB tomorrow to guarantee that your licence will not expire.


May 2009

ICS Release 9.4.05

ICS Release 9.4.05 is due for implementation on 20 May 2009. Release notes are now available.


Customs Broker Licence Renewals

During April 2009, an "Application for Renewal of Customs Broker's Licence" and a renewal invoice were posted to all current licence holders. It is the Brokers responsibility to ensure that contact details listed in the Integrated Cargo System (ICS) are up to date. Licences that are not renewed by close of business on 30 June 2009 will expire on that date and will no longer be valid. After that date Brokers who wish to be licensed will need to make a new licence application to the Chief Executive Officer of Customs (CEO).  It will not be possible to renew an expired licence.
For further details refer to ACN 2009/10 Customs Broker Licence Renewals


April 2009

ICS Outage Report

A report on the ICS outage experienced on 15 April 2009 is now available. View the report.


Australian Customs Notice 2009/17 - Credit Card surcharge increase

When payments are made via credit card to the Department of Immigration and Border Protection, a surcharge is payable.
From 15 April, this surcharge may increase depending on the credit card type used.
Full details are available in ACN 2009/17.


ICS release 9.4.04

The next ICS release (9.4.04), due for implementation on 22 April 2009, relates to issues of Border Protection, and therefore no release notes will be published.


Internet Explorer 8 and use with the ICS

At present the Department does not support the newly released Internet Explorer 8 for use with the Integrated Cargo System (ICS).   We are currently working on providing a solution to enable the use of IE8 with these applications.  It is recommended that you do not upgrade to IE8 before a solution has been provided.  Further updates will be provided.


ACCA 09/02 AQIS Service Fee indicator on ICS EFT Payment Report

From Wednesday 1 April 2009, the ICS EFT Payment Report will include an AQIS Service Payment column.
The payment indicator will show 'Y' only where an AQIS payment has been made. Where the payment does not relate to AQIS service fields the field will not be populated.
All reports generated from 1 April will display the column. For more information go to the ACCAs page.


Notice - Alcopops

Customs Tariff Proposal (No 1) 2008, remains in effect, notwithstanding that the bill has failed to pass. The Department will therefore continue to collect revenue at the rate proposed until the statutory protection period expires.
The Customs Act provides officers with legal protection for a specified period for any actions taken to collect amounts in accordance with a Customs Tariff proposal.
In this instance, this protection expires on 13 May 2009. At this time, if no validating Act has passed, the Department would be obliged to refund all additional amounts collected during the relevant period and commence collection of future duty at the rate imposed by the Customs Tariff Act.

Further advice will be provided on the administrative arrangements the Department will put in place in order to refund monies where applicable.
Any enquiries regarding this matter can be directed to IndustryEngagement@border.gov.au


Redesign of Customs Refunds process

As of 1 January 2009, the Customs National Refunds Centre will be established in South Australia, with some functionality continuing in Victoria as part of the transition arrangements.


FINAL reminder - Customs Type 3 digital certificate rollover


Customs 'rolled over' to a newly issued Type 3 digital certificate on Wednesday 15 October 2008. Clients who send messages to the ICS using electronic data interchange (EDI) software, need to rollover to the new Customs certificate as soon as possible.


ACCA 0813 - Sea Cargo Status - Service Levels

This ACCA outlines the information that the Department requires before it can finalise its risk assessment for sea cargo including:

  • the timeframes that the Department aims to complete its risk assessment within once all required information is available
    the services that the Department offers when those timeframes cannot be met.

It also provides information on ways in which industry can assist the Department to minimise its impact on the sea cargo supply chain.
 


ACCA 0812 - Sea Cargo Inspection and Examination Arrangements

This ACCA updates all relevant information about the arrangements for the inspection and examination of sea cargo.
 


Integrated Cargo System Information Sessions


The Department is delivering information sessions to explain recent ICS developments and enhancements relating to declarations and broker functionality.
 


ACCA 2008/11 - IMPROVING CERTAINTY OF CONSOLIDATED STATUS IN THE INTEGRATED CARGO SYSTEM

The Department is aware of industry concerns regarding changes to cargo status in the Integrated Cargo System (ICS) where the original status is 'Clear' or where payment is the only remaining requirement for clearance.

In response to these concerns, the Department is implementing modifications to the ICS to process all facets of risk assessment on import declarations in real time, which in turn increases the certainty of the original status issued. It is expected these new arrangements will considerably minimise late changes to status unless exceptional circumstances exist.


Revocation of Gift Concession

Under Item 32B of Schedule 4 to the Customs Tariff Act 1995 there are several by-laws that provide duty and tax free import concessions. One of these by-laws (number 9740019 of 17 September 1997) is commonly known as the 'gift concession' and is being revoked.


Change to AQIS Container Fees reverted

On 12 August 2008 AQIS increased the fees relating to the clearance of FCL, FCX ($15 to $16) and LCL ($3.75 to $4) containers on ICS import declarations.  Due to an issue with the ICS applying the increase on post-delivery amended declarations the increase in the fees has been reverted effective from today.  Container fees will remain at the current rates until a solution has been implemented in the ICS.


AQIS Import Clearance Fees Review Release Date

AQIS Import Clearance Program has reviewed its broad schedule of fees and this review is anticipated to come into effect from 12 August 2008, subject to the relevant changes to the appropriate legislation.
 


Customs Type 3 digital certificate rollover

The Type 3 digital certificate used by the Department will expire in October 2008.
Users who send messages to the Integrated Cargo System (in both Industry Test and Production), using Electronic Data Interchange (EDI) software, will need to rollover to the new Customs Type 3 digital certificate.
 


Indexation of certain customs tariff duty rates - August 2008

Rates of duty for certain spirits, beer and tobacco products will increase from 1 August 2008, in line with movements in the Consumer Price Index (CPI).
 


ICS Release 8.4.10

ICS release 8.4.10 is scheduled for implementation on Wednesday 25 June 2008.
To read the release notes, click here.
This release includes changes to air cargo underbond validation processes.
For more information on these processes, read the ACCA.


Change to CI & SC service arrangements

The Department has introduced new telephony protocol, which comes into effect on 14 June 2008. The expected benefits for clients phoning the Department include an increase in first call resolution rate, a decrease in average call time, and reduced research time during calls. The only noticeable difference for clients calling the Department will be the requirement to use telephone touch keys following voice prompts.
To read the industry brief, click here.
For more information about the telephony process, click here.


Changes to weekly scheduled ICS outage time - 29 May 2008

Reminder: The weekly scheduled ICS outage time has changed.
The scheduled ICS outage time is now on Wednesday mornings, from 12:00 am until 04:00 hours.
View more information about the outage here.  


Customs IT Transition Update - 15 May 2008

The Department is transitioning the platform hosting the Customer Connect Facility (CCF) to a new service provider this weekend 17-18 May 2008.
There will be an ICS outage during this time.  For further information on outage times view the latest update here.


Outage Report - 30 April/1 May 2008

This document provides details of ICS outage 30 April/1 May 2008.

For more information, view the document here


Unaccompanied Personal Effects

There is a new fact sheet available for Unaccompanied Personal Effects (UPEs).
For more information, view the factsheet here.


Increase in excise equivalent duty on certain spirit based pre-mixed drinks - April 2008

Rates of duty for certain spirit based pre-mixed drinks "alcopops" increased from 27 April 2008.
The new rates of duty are available here.This document is a PDF document



ACCA 2008/04 - ICS Outage Notification for final phase of IT Transition

ACCA 2008/04 - ICS Outage Notification for final phase of IT Transition
The ICS will be unavailable from Saturday 17 May, 1600hrs AEST to Sunday 18 May, 0200hrs AEST.
For more information, This document is a PDF document view the ACCA



Customs IT Transition Update - 23 April 2008

This issue provides information on the final phase of IT transition, including a schedule of outages and information on the Industry Test environment.
For more information,This document is a PDF document view the latest update  


Customs IT Transition update - 31st March 2008

This issue provides information on Industry test activity, advantages of the new IT platform and a reminder about the 10 hour outage on 12/13 April 2008.

This document is a PDF document view the latest update


ACCA 08/02 - ICS Outage Notification for IT Transition

As part of the IT transition to a new provider we are expecting a 10 hour ICS outage from Saturday 12 April, 1600 hrs AEST to Sunday 13 April, 0200 hours AEST.
To read more on this This document is a PDF document view the latest update


IT Transition update - 17 March 2008

A review of the quality assurance and testing activities supporting the cutover of the main processing environment was conducted in late February. As a result of this activity a new schedule has been developed for the mainframe.

The new schedule has the Customs mainframe environment (which hosts the Integrated Cargo System) cutting over on 12-13 April. In preparation for this, we are inviting industry to test commencing on 27 March.

       


Transhipment Cargo

The Department has compiled guidelines to clearly define the reporting requirements for transhipment cargo. This has been done to establish nationally consistent requirements and responsibilities for owners, cargo reporters, depot operators, cargo terminal operators (CTOs), and freight forwarders.

This document is a PDF document More information


IT Transition - 26 February 2008

As part of the main processing transition we are undertaking a number of quality assurance and testing activities to support the cutover. These include a number of 'dress rehearsals' to ensure that all aspects of the cutover process have been comprehensively addressed.

In reviewing the results of a recent dress rehearsal the Customs Executive has decided to rebase line the schedule to undertake additional testing. This decision reflects the Executive's overriding concern to ensure that we complete the transition to our new mainframe environment with no adverse impact on industry.

This document is a PDF document More information


ACCA 2007/27 has been revised

ACCA 2007/27 has been revised to further clarify the diagram associated with cargo reporting for Customs purposes. View the updated ACCA here.


Customs IT Transition - 18 February 2008

Customs is transitioning its IT main processing services to a new service provider in the first quarter of 2008 with completion scheduled for the end of March. This means that the existing infrastructure that supports Customs Cargo Business Systems will be replaced and relocated at two new data centres - a production processing site and test and disaster recovery services site.

This document is a PDF document More information


Customs IT Transition - February 2008

Customs is transitioning its IT main processing services to a new service provider in the first quarter of 2008 with completion scheduled for the end of March. This means that the existing infrastructure that supports Customs Cargo Business Systems will be replaced and relocated at two new data centres - a production processing site and test and disaster recovery services site. 

This document is a PDF document More information


New Industry Action Group page on the Cargo Support website - January 2008

A new page has been created on the Cargo Support website to consolidate all Industry Action Group (IAG) reference material and links to relevant industry documents.

All IAG meeting minutes including the last meeting held on 5th December 2007 are available as well as all IAG status reports and known Industry facing issues.

For further information on any IAG issues email IndustryEngagement@border.gov.au


Customs IT Transition - January 2008

Customs is transitioning its IT main processing services to a new service provider in the first quarter of 2008 with completion scheduled for the end of March. This means that the existing infrastructure that supports Customs Cargo Business Systems will be replaced and relocated at two new data centres - a production processing site and test and disaster recovery services site.

This document is a PDF document More Information


ICS (CMR) Data Search facility to cease 31 January 2008 - January 2008

The ICS Data Search Facility was originally set up to assist clients by providing an easy-to-use search facility for client and sea cargo data. Since that time, a number of enhancements to Client and Sea Cargo searches in the ICS Customs interactive have made this facility redundant.

These enhancements are:
Client - All Client information can be accessed via the Registered Client Search screen available under the Client menu. The new client search screen was introduced in November 2007 to speed up data retrieval
Sea Cargo - Sea Cargo searches are available via the Sea Cargo Report or Diagnostics sub- menu items under the Imports Menu.


Customs Call Centre Customer Survey Proposal - January 2008

The Customs Information & Support Centre (CI&SC) intends to conduct a survey of its client base during February/March 2008. The objective of this research is to determine the current and future needs of our customers in anticipation of the implementation of new contact centre technology in the first half of 2008.