Online services for agents

​Planned System Maintenance and Technical Issues

For detailed information about planned system maintenance or current technical issues including known system errors.
See: Planned System Maintenance and Technical Issues


This page provides information about the department's online services.

Visa Lodgement

Visa Lodgement is a service for agents and approved organisations to lodge visa applications online.

Access to Visa Lodgement

To access online visa lodgement you will need to register for an ImmiAccount.
See: Register for an ImmiAccount

If you already have an ImmiAccount you can login to start or complete a visa application, attach documents and check progress of an application.
See: Login to ImmiAccount

Technical information

Information and technical support for online services.
See:
Online services
ImmiAccount
eVisa - agent FAQ
ImmiAccount Technical Su​pport Form

eMedical

eMedical is the department's health processing system.
See: Online Health (eMedical)

LEGENDcom

LEGENDcom is an electronic database of core migration and citizenship legislation and policy documents.
See:
LEGENDcom
LEGENDcom password resets
LEGENDcom Help Desk Support

Visa Entitlement Verification Online (VEVO)

VEVO is a free online facility that allows organisations to check the visa entitlements of a visa holder. To access VEVO you will need to register for an ImmiAccount.
See: Register for an ImmiAccount

If you already have an ImmiAccount you can login to use VEVO.
See: Login as a VEVO organisation account holder

VEVO technical issues and password resets

If you are an account holder and you are locked out of the system, you can now retrieve a forgotten username and reset your password.
See: Visa Entitlement Verification Online (VEVO)