How to use VEVO - organisation self-management

The Visa Entitlement Verification Online (VEVO) service can help organisation users manage your ImmiAccount. You can:

    • retrieve forgotten usernames
    • reset your password
    • change your personal details.

Create an account

You need to create an organisation ImmiAccount and request VEVO access.

  1. You need the Organisation Account Administrator (OAA) and / or the Department to approve access.
  2. You will receive an email advising you that your ‘requested service’ (VEVO) access has been approved and will be available when you next login to your ImmiAccount.

    Figure 1 - Step 5: Login success page screen

Change your details

  1. After logging into VEVO, click on 'Manage Account' link and select 'Account Details' from the drop down list provided.

    Figure 2
     - Step 1: Manage account icon location screen.
     
  2. Change the details as required and click 'Save'.

  3. Figure 3 - Step 2: Account details screen.

     

  4. If you have changed your email address, you will need to click on the 'verify your email address' link.
    • You will receive an email with subject line: 'Verify ImmiAccount email address', to the address you specified.
    • This will be required to maintain your account later.
  5. Click on the first link within the email to verify your email address. You will receive notification that the verification was successful.

Password and username

Retrieve a forgotten username

  1. On the login screen, click on the 'Forgotten' username link.

  2. Figure 4 - Step 1: Login screen.

     

  3. Enter the email address associated with your ImmiAccount and the characters that are shown on the screen.
    Note: If the email address enter does not match the address recorded in ImmiAccount no email will be sent, despite the success message provided.
    • If you cannot read the characters, you can click on 'Refresh' to get a new set.​

    • Figure 5 - Step 2: Forgotten username screen.

       

  4. You will receive an email with subject line 'Your ImmiAccount username'. This email contains all usernames associated with email address entered.
    • The email will contain a link to take you to the login screen.

Retrieve a forgotten password

  1. On the login screen, click on the 'Forgotten' password link.

  2. Figure 6 - Step 1: ImmiAccount login screen.

     

  3. Enter your username and the characters that are shown on the screen
    • If you cannot read the characters, you can click on 'Refresh to get a new set.
    • Click on 'Continue'.

    • Figure 7 - Step 2: Forgot password screen.

       

  4. You will receive an email with subject line, 'Reset forgotten ImmiAccount password'. This email contains a link to verify your identity and reset your password. You have 96 hours to use this link.
    Note: If the username entered does not match the username recorded in ImmiAccount no email will be sent, despite the success message provided.
    • You will be asked a random two of the five secret questions you have provided.
      • If you answer any of the questions incorrectly, you will be given two other secret questions to answer.
      • If you cannot remember the answers to the questions you created, you can ‘skip’ to another question.

      • Figure 8 - Step 4: Secret questions screen.

                      

    • On successfully answering the secret questions, you will be able to create a new password
      • your new password will need to:
        • be at least nine characters long
        • contains at least one character from three of the four following options:
          • uppercase letter
          • lowercase letter
          • numbers
          • special character (such as @, $, *, /).
      • Click on 'Continue'.

      • Figure 9 - Step 5: ImmiAccount change password screen.

         

    • The 'Login successful' screen will be displayed. ​
      • Click on 'Continue' to enter VEVO.

      • Figure 10 - Step 6: Last login details screen.

         

    Manage your organisation ImmiAccount

    Summary

    This screen shows what services you have access to with your ImmiAccount.

    1. After logging into VEVO, click on 'Manage Account' link and select ‘Summary’ from the drop down list provided.
    2. Figure 11 - Step 1: Manage account icon location screen – Summary  selected
         

    3. Services already associated with your account are listed, you can remove any service from your ImmiAccount by using the ‘remove services’ link on this screen.
    4. Review Services or make changes to your organisation ImmiAccount.

      Figure 12 - Summary screen

    Reset your password

    1. After logging into VEVO, click on 'Manage Account' link and select 'Password' from the drop down list provided.

      Figure 13
       - Step 1: Manage account icon location screen – Password selected.
       
    2. Enter your current and new passwords.
      • your new password will need to:
        • be at least nine characters long
        • contain at least one character from three of the four following option:
          • uppercase letter
          • lowercase letter
          • numbers
          • special character (such as @, $, *, /).

          • Figure 14 - Step 2: ImmiAccount change password.

             

    3. Click on 'Save'. A confirmation screen will appear and you will need to click 'Yes' to make sure the changes are saved.
    4. You will receive an email confirmation that the change was successful.

    Change your secret questions and answers

    1. After logging into VEVO, click on 'Manage Account' link and select 'Secret Questions' from the drop down list provided.

      Figure 15 - Step 1: Manage account icon location screen Secret Questions selected.
        
    2. Provide new questions and answers. 

      Each question and answer must be answered in order to progress.
      All answers need to be unique - no answer can match an answer used in a previous question.

      Figure 16
       - Step 2: ImmiAccount secret questions screen.
        
    3. Click on 'Save'. A confirmation screen will appear and you will need to click 'Yes' to make sure the changes are saved. 

      Figure 17
       - Step 3: ImmiAccount change prompt screen.
        

    Change your alert preferences

    Your alert preferences will be set to inform you of each successful action and/or change to your account. You can change these settings to tailor your alerts.

    After logging into VEVO, click on 'Manage Account' link and select 'Alert preferences' from the drop down list provided.
    Note: Some of the alerts are mandatory and cannot be changed.


      Figure 18 - Step 1: Manage my account icon location screen.


                

    1. Either check or clear the following alerts by selecting the tick box.
      • Change name details – will send an email to your nominated email address when you have changed any of you details through Manage Account.
        • Note: If you change your nominated email address the notification will be sent to both the new and old email address.
      • Change password – will send an email to your nominated address when you change your password.
      • Successful logon – will send an email to your nominated address each time you log in to your account.
      • Click on 'Save'.

      • Figure 19 - Step 2: Manage my account alert preference screen.

    2. You will need to click 'Yes' on the confirmation screen to ensure the changes are saved.

    3. Figure 20 - Step 3: ImmiAccount change prompt.

    4. You will receive confirmation that the change was successful.

    Request additional access

    Access to additional services, such as visa lodgement can be requested from your ImmiAccount.

    Figure 21 - Manage account summary icon location screen.

    1. To request additional services, click on 'Manage Account' list and select 'Summary' from the drop down list provided. This will display an overview of your ImmiAccount information.

      Figure 22- Step 1: Manage account summary screen.
    2. Request access is the last tab. From the heading ‘Request additional services' expand relevant service you would like added to your account.

      Figure 23 - Step 2: Manage my account request access screen - Collapsed.
               
                 
    3. You can request  'inclusion' of new services.
    4. Enter a business case to justify access change.
    5. Click on 'Submit'.

      Figure 24
       - Step 6: Manage my account request access screen - Expanded.

    6. You will receive a message advising request successfully lodged. This message also contains a reference number to enable you to follow up on change request if needed.​

      Figure 25
       - Step 7: Request access success message screen.