Registering for your account
To begin, you will need to register your interest by creating an
account and obtaining a login. You can use your login details to access your account at any time during your application process.
Apply / Login
Completing an expression of interest
The expression of interest should take around 15 minutes to complete in your
account. It establishes the name of your business, ABN, contact details and a brief description of your business’ international trade activities. The expression of interest will help you to determine if Australian Trusted Trader is right for your business. As part of this step, you will need to declare that your business is financially solvent.
Once you have submitted an expression of interest, you will be placed in a queue and an Australian Border Force contact officer will contact you to discuss the next steps.
sample expression of interest (382KB PDF) is available to assist you at this stage.
Completing a self-assessment questionnaire
Assistance from an Australian Border Force contact officer
Based on your application, we will allocate you with an Australian Border Force contact officer to assist you with completing a self-assessment questionnaire. This questionnaire is available to complete in your
You must be able to dedicate time and resources to complete the self-assessment questionnaire and be able to provide an executive level contact. Individuals applying on behalf of a business will be required to acknowledge that they have been granted authority to do so by the business.
Details of questionnaire
The self-assessment questionnaire establishes detailed information about your business, operations, trade compliance and international supply chain security measures. This is used to assess if your business meets the requirements of Australian Trusted Trader, as set out in the
Customs (Australian Trusted Trader Programme) Rule 2015.
You might need to consult across your business, and review commercial records and documentation in order to complete the self-assessment questionnaire.
sample self-assessment questionnaire (719KB PDF) is available to assist you at this stage.
Help to complete the questionnaire
Contact your Australian Border Force contact officer if you need help to complete the self-assessment questionnaire. If your business takes longer than 30 days to complete the questionnaire, your Australian Border Force contact officer will be in touch to discuss your progress.
Verification through on-site validation
An on-site validation will be conducted by your Australian Border Force contact officer to verify the information provided in your self-assessment questionnaire. Your Australian Border Force contact officer will contact you to arrange a time for the validation.
This site visit enables us to see your business’ trade compliance and supply chain security measures in practice, and will provide us with an opportunity to identify any residual risks. This process should take one day per business premise that is visited.
The visit will include verification of the following controls:
- ICT related
- physical security
- personnel security
- selection of third party suppliers.
Preparing for on-site validation
Your Australian Border Force contact officer will guide you through the on-site validation process. At a minimum, your business should ensure all key personnel whose work relates to your international supply chain activities are available to meet with your Australian Border Force contact officer in person. This will minimise potential delays to your assessment, including the need to re-visit premises.
Entering into an Australian Trusted Trader agreement
Once your business has been successfully validated, your business might be offered the opportunity to enter into an Australian Trusted Trader agreement and become a Trusted Trader. The agreement is a legally binding contract between the business and the Department of Immigration and Border Protection.
The agreement outlines:
- trade facilitation benefits the business will be entitled to upon entering the agreement
- ongoing obligations your business will need to meet to be able to access these benefits
- other clauses related to the administration of the agreement and participation in the programme more generally.
A sample Australian Trusted Trader agreement (214KB PDF) is available.
Australian Trusted Trader team for more information on the programme.