Businesses, Agents and Trade Professionals

Paying an invoice to the Department

​​Main landing page for clients to pay DutyCalc, ICS,  Licensing and Infringement Notice Invoices.

DutyCalc, ICS, Licensing and Infringement Notice Invoices

The Department of Immigration and Border Protection issue several types of documents to clients, in relation to DutyCalc, ICS, licensing or infringement notices​​, to notify them of payment due. These can include: 

  1. Notice of Assessments;
  2. Payment Advices; and
  3. Manual Invoices.

Notice of Assessment

You may receive a Notice of Assessment including request for payment in the following circumstances:

  • You have imported alcohol and/or tobacco through international mail;
  • You have imported goods on an Unaccompanied Personal Effects (B534) form; or 
  • You have imported goods via a Carnet.

Payment Advice

You may receive a Payment Advice in the following circumstances:

  • You have submitted an Air, Sea or Postal Import Declaration; 
  • You have imported goods via a Security; or 
  • You have been issued a manual debit note relating to compliance action.

Manual Invoices

Manual invoices are not created through the Department’s system; instead they are created manually by a Department officer or produced by another Government Agency. Manual invoices are processed manually through the financial system by a cashier of the Department.

Paying DutyCalc, ICS, Licensing and Infringement Notice Invoices

Notice of Assessments and Payment Advices may all be paid utilising any of the payment options listed below.

Payment Options

The Department of Immigration and Border Protection issues clients with a number of different documents to notify them of the amounts payable depending on the system calculating the payment.

Payment can be made to the Department in the following ways:

Integrated Cargo System (ICS) EFT Facility

This facility is only available for ICS EFT generated invoices. The Department debits monies direct from pre-approved Client bank accounts. If you wish to take part in this payment option you must provide Cargo Support with a completed Direct Debit registration form and bank account details (see Direct Debit Request Form).

You can give permission for a specific invoice to be paid, using this facility, through the ICS. At midday each weekday (excluding national public holidays) the Department generates a bank file which lists all invoices that have been identified for payment. Westpac collects the monies from your account on the same day.

Online Payment Facility*

The Department’s Online Payment facility is hosted by Westpac and is accessible from the Department’s Web site.

The online payment facility offers a secure and convenient way to pay your invoices by credit/debit card. The Department accepts Visa, MasterCard and American Express payments online.

You can pay single invoices or you may choose to register as a regular user, which will allow you to view your account information online and structure payments according to your needs. A receipt number will be displayed at the end of the each online transaction and can be printed as a record of payment.

To make a payment using the Online Payment Facility Single Payment option you will need the Customer Reference Number~ quoted in the payment options section at the bottom of the Invoice, Payment Advice or Notice of Assessment that you have received from the Department. ICS Clients can locate the Customer Reference Number~ on the Financial Transactions view; Outbound Message view; Information view screens; and in the Import Declaration EDI outbound message in ICS.

Important note for Clients paying an International Mail or Unaccompanied Personal Effects Notice of Assessment online. You will not be able to register as a regular user; instead you can make a payment via the single payment option.

Please note that there can be a delay of up to 5 minutes after invoice creation before it is available to be paid. If you are unable to locate your invoice for payment straight away, please try again in five minutes.

BPay*

Contact your participating Financial Institution, either by internet or telephone, to make this payment directly from your account using BPay.

When prompted enter the Biller Code and Customer Reference Number~ as shown in the payment options section at the bottom of the Invoice, Payment Advice or Notice of Assessment that you have received from the Department. ICS Clients can locate the Customer Reference Number~ on the Financial Transactions view; Outbound Message view; Information view screens; and in the Import Declaration EDI outbound message in ICS.

Please note that payments made via BPay may incur additional time delays depending on your Financial Institution and their processing timeframes.

Automated Telephone Payment Service*

Call 1800 008 174, 24 hours a day and select option 1 to pay the Department by credit/debit card over the phone. The Department accepts Visa, MasterCard and American Express.

To make a payment using the Automated Telephone Payment Service you will need the Customer Reference Number~ quoted in the payment options section at the bottom of the Invoice, Payment Advice or Notice of Assessment that you have received from the Department. ICS Clients can locate the Customer Reference Number~ on the Financial Transactions view; Outbound Message view; Information view screens; and in the Import Declaration EDI outbound message in ICS.

Please note that this is an automated telephone system. There can be a delay of up to 5 minutes after invoice creation before it is available to be paid. If you are unable to locate your invoice for payment straight away, please try again in five minutes.

Payment Processing Timeframes

Once received by Westpac, notification of electronic credit/debit card payment is sent to the Department’s financial system every 15 minutes (excluding a 2 hour bank processing time between 01:00-03:00 AEST).

Notification of BPay and direct debit (via the registered user option of the online payment facility) are processed once a business day and may incur additional time delays depending on your Financial Institution and their processing timeframes. Typically, payments made via BPay by 18:00 AEST and Direct Debit by 16:00 AEST on a weekday are processed overnight.

Important Notes

Clients importing through International Mail: Goods are released from Customs control to Australia Post the business day following receipt of payment into the financial system. Please allow approximately 7 working days for delivery of your article.

Failure to quote the correct Customer Reference Number may result in a delay in processing your payment.

There can be a delay of up to 5 minutes after invoice creation before it is available to be paid in the online payment facility and automated telephone payment service. If you are unable to locate your invoice for payment straight away, please try again in five minutes.

*  A surcharge applies to payments made by credit/debit card.  Contact your financial institution for merchant fee rates.  The Department accepts VISA, MasterCard and AMEX.​

~ A new Customer Reference Number is generated for each new transaction and should not be used more than once.