Businesses, Agents and Trade Professionals

Paying an invoice to the Department

We issue several types of invoice documents to clients to notify them of payment due.

The payment options available are dependent on the invoice type and are listed at the bottom of the first page of the invoice. Follow the instructions of your chosen payment option to make a payment.

To make a payment for a visa invoice for a second Visa Application Charge refer to the visa How to Pay page.

To make a payment of a Notice of Assessment or Payment Advice you can use the Westpac online payment facility - Qvalent. Integrated Cargo System (ICS) EFT users can also choose to register for direct debit.

You may receive a Notice of Assessment or Payment Advice with request for payment in the following circumstances.

You have:

  • imported alcohol and/or tobacco through international mail
  • imported goods on an Unaccompanied Personal Effects (B534) form
  • imported goods via a Carnet
  • submitted an Air, Sea or Postal Import Declaration
  • imported goods via a Security
  • been issued a manual debit note relating to compliance action.

Westpac online payment facility*

The online payment facility offers a secure and convenient way to pay your Notice of Assessment or Payment Advice by credit/debit card. We accept Visa, MasterCard and American Express payments* for these invoice types.

* The following items apply:

  • A surcharge applies to Notice of Assessment and Payment Advice payments made by credit/debit card using the Westpac Online Payment Facility. The surcharge amount is displayed before payment is finalised.  Contact your financial institution for more information on merchant fee rates. 
  • We offer Visa/MasterCard holders making a payment through the Westpac Online Single Payment option additional protection in the form of ‘Verified by Visa’ and ‘MasterCard SecureCode’. Clients will be directed to these sites during the payment process to complete the verification step. If you have not previously set up this verification process you will need to contact your financial institution to do so.

Single payment option

This option is generally used by infrequent clients who need to make a one-off payment. To use this option locate the Customer Reference Number** in the payment options section at the bottom of the Notice of Assessment or Payment Advice that you have received from us. ICS clients can locate the Customer Reference Number on the Financial Transactions view; Outbound Message view; Information view screens; and in the Import Declaration EDI outbound message in ICS.

A receipt number will be displayed at the end of the each online transaction and can be printed as a record of payment. 

There can be a delay of up to 5 minutes after invoice creation before it is available to be paid. If you are unable to locate your invoice for payment straight away, try again in five minutes.

If you are a regular client, you can choose to register as a user of the Westpac Online Payment Facility (see below), which will allow you to view your account information online and structure payments according to your needs.

Make a single payment

A quick reference guide to help you make a single payment (222KB PDF) is available.

** A new Customer Reference Number is generated for each new transaction and should not be used more than once.  Failure to quote the correct Customer Reference Number may result in a delay in processing your payment.

Registered user option

You can choose to become a registered user to manage your payments and keep a track of payment history. Transactions are available for payment within five minutes of creation within our financial system.

A receipt number will be displayed at the end of each online transaction and can be printed as a record of payment. 

To register as a user of the Westpac online payment facility, you must have details of an existing outstanding transaction as an outstanding invoice number must be quoted during initial registration.

There can be a delay of up to 5 minutes after invoice creation before it is available to be paid. If you are unable to locate your invoice for payment straight away, try again in five minutes.

Clients paying an International Mail or Unaccompanied Personal Effects Notice of Assessment online will not be able to register as a regular user; instead you can make a payment through the single payment option.

Note: You only need to register once for each client/customer account number.

Login to Westpac payment facility

Register as a user

Quick reference guides are available: 

Integrated Cargo System (ICS) EFT facility

This facility is only available for ICS EFT generated invoices. We debit monies direct from pre-approved client bank accounts. If you want to take part in this payment option you must provide completed Direct Debit registration form (66KB PDF) and bank account details to Cargo support.

You can give permission for a specific invoice to be paid, using this facility, through the ICS. At midday each weekday (excluding national public holidays) we generate a bank file which lists all invoices that have been identified for payment. Westpac collects the monies from your account on the same day.

Payment processing timeframes

Once received by Westpac, notification of electronic credit/debit card payment is sent to our financial system every 15 minutes (excluding a two hour bank processing time between 1 am to 3 am AEST).

Notification of BPay payments and direct debit (through the registered user option of the Westpac online payment facility) are processed once a business day. BPay and direct debit may incur additional time delays depending on your Financial Institution and their processing timeframes. Typically, payments made through BPay by 6 pm AEST and direct debit by 4 pm AEST on a weekday are processed overnight.

Goods imported through International Mail are released from Customs control to Australia Post the business day following receipt of payment into the financial system. Allow approximately seven working days for delivery of your article.