Offices in Australia

Our offices are located around the country but not all services are available at all locations. Each counter has a dropbox where you are able to lodge your Department of Immigration and Border Protection documentation.​


Service locations

Australian Capital Territory

Canberra – Visa and Citizenship Office

Canberra Visa and Citizenship Office
Summary

​​At this office we can help you with:

  • Lodging immigration and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship information and services by using our internet kiosks
  • Pre-booked citizenship test appointments and interviews
  • Bridging Visa E (BVE) enquiries and status resolution services

We are not able to help with:

  • Customs-related activities such as claiming under the tourist refund scheme, unaccompanied personal effects, import and export declarations, etc.
  • Immigration and citizenship forms (all forms are available on​line​)
  • Immigration and citizenship advice and support
  • Payments over the counter
  • Copying or certifying documents
  • Passport related enquiries

​​​​​To get in touch with us, click here​.​​

Street address

3 Lonsdale Street
Braddon ACT 2612

Postal address

GPO Box 717
Canberra ACT 2601

Counter hours

9 am to 4 pm Monday to Friday

Fax

​02 6195 6077 (for Medical Treatment visa only)

National Office

National Office
Summary

​​​Our National Office is the policy headquarters of the department.

If you would like to make a client enquiry or submit an application in the Australian Capital Territory (ACT) please contact the Canberra Visa and Citizenship​ Office.

Street address

6 Chan Street
Belconnen ACT 2617

Postal address

PO Box 25
Belconnen ACT 2616

Telephone

02 6264 1111 - Switchboard

Fax

02 6225 6970

New South Wales

Coffs Harbour – District Office

Coffs Harbour District Office
Summary

​​At this office we can help you with:

  • General enquiries about the operations of this district office
  • Small craft enquiries

We are not able to help with:

  • Visa applications​
  • Immigration-related queries 
  • Tourist Refund Scheme
Street address

Marina Drive
Coffs Harbour
NSW 2450

Postal address

​PO Box 210J
Coffs Harbour
NSW 2450

Counter hours

​8:30 am to 4:51 pm Monday to Friday

Telephone
02 6656 8500 in Australia
+61 2 6656 8500 outside Australia

Eden – District Office

Eden District Office
Summary

​At this office we can help you with: 

  • General enquiries abo​​ut the operations of this district office

We are not able to help with: 

  • Visa applications
  • Immigration-related queries 
  • Tourist Refund Scheme​
Street address

​253 Imlay Street
Snug Cove, Eden NSW 2551

Postal address

​PO Box 20
Eden NSW 2551

Counter hours

​8:30 am to 4:51 pm Monday to Friday

Telephone
02 6496 8000 in Australia
+61 2 6496 8000 outside Australia

Newcastle – District Office

Newcastle District Office
Summary

​At this office we can help you with: 

  • General enquiries ab​out the operations of this district office

We are not able to help with: 

  • Visa applications
  • Immigration-related queries 
  • Tourist Refund Scheme​
Street address

​2/28 Honeysuckle Drive
Newcastle NSW 2300

Postal address

​PO Box 479
Newcastle NSW 2300

Counter hours

​8:30 am to 4:51 pm Monday to Friday

Telephone
02 4926 7500 ​in Australia
+61 2 4326 7500 outside Australia

Parramatta – Visa and Citizenship Office

Parramatta Visa and Citizenship Office
Summary

​At this office we can help you with:

  • Lodging your immigration and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship information and services by using our internet kiosks
  • Pre-booked citizenship test appointments and interviews​​

We are not able to help with:

  • Customs-related activities such as claiming under the Tourist Refund Scheme, unaccompanied personal effects, import and export declarations, etc.  
  • Immigration and citizenship forms (all forms are available onl​ine​​)
  • Immigration and citizenship advice and support
  • Payments over the counter 
  • Copying or certifying documents
  • Passport related enquiries​

​To get in touch with us, click here​.​

Street address

9 Wentworth Street
Parramatta NSW 2150​

Postal address

GPO Box 9984
Sydney NSW 2001

Counter hours

9 am to 4 pm Monday to Friday

Richmond – District Office

Richmond District Office
Summary

​At this office we can help you with:

  • Clearance of military aircraft, cargo and pers​onnel
  • Clearance of US commercial travellers

We are not able to help with:

  • Visa applications
  • Immigration-related queries
  • Tourist Refund Scheme
Street address

RAAF Base
Percival Street
Richmond NSW 2755

Counter hours

​7 am to​ 3 pm Monday to Friday

Sydney – Customs House

Customs House Sydney
Summary

​​At this office we can help you with: 

  • Imports and exports cargo cl​​​​​​​​earance

We are not able to help with: 

  • Visa applications
  • Immigration-related queries 
  • Tourist Refund Scheme
Street address

​10 Cooks River Drive
Mascot NSW 2020

Postal address

Locked Bag 3000
Sydney International Airport NSW 2020

Counter hours

​8:30 am to 5 pm Monday to Friday

Telephone
1300 558 287 in Australia
+61 2 8339 6000 outside Australia

Sydney – Visa and Citizenship Office

Sydney Visa and Citizenship Office
Summary

​​At this office we can help you with:

  • Lodging your immigration and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship information and services by using our internet kiosks
  • Pre-booked protection visa appointments for interviews and biometrics collection
  • Pre-booked citizenship test appointments and interviews
  • Bridging Visa E (BVE) and status resolution services

We are not able to help with:

  • Customs-related activities such as claiming under the Tourist Refund Scheme, unaccompanied personal effects, import and export declarations, etc.
  • Immigration and citizenship forms (all forms are available onlin​e​​​)
  • Immigration and citizenship advice and support
  • Payments over the counter
  • Copying or certifying documents
  • Passport related enquiries

To get in touch with us, click here​.​

Street address

26 Lee Street
Sydney NSW 2000

Postal address

GPO Box 9984
Sydney NSW 2001

Counter hours

9 am to 4 pm Monday to Friday

Wollongong – District Office

Wollongong District Office
Summary

​​​​At this office we can help you with: 

  • General enquiries about the operations of this district office
  • Small craft enquiries

​We are not able to help with:

  • Visa applications
  • Immigration-related queries
  • Tourist Refund Scheme
Street address

​23 Ellen St
Wollongong NSW 2500

Counter hours

​8:30 am to 4:51 pm Monday to Friday

Telephone
02 4222 3900 in Australia
+61 2 4222 3900 outside Australia

Northern Territory

Darwin – Customs House

Customs House Darwin
Summary

​At this office we can help you with:

  • Enquiries about, and payment and collection of duty and GST
  • Lodgement of carnets
  • Enquiries on importation and exportation of goods
  • Shipping enquiries
  • Unclaimed baggage

We are not able to help with:

  • Tourist Refund Scheme claims
  • Visa or citizenship applications or queries​​
Street address

​21 Lindsay Street
Darwin NT 0800

Postal address

​​P.O Box 210
Darwin NT 0800

Counter hours

​8 am to 4:30 pm Monday to Friday

Telephone

131881 in Australia

Darwin – International Airport

Darwin International Airport
Summary

​At this office we can help you with: 

  • Tourist Refund Scheme enquiries 
  • Duty and GST enquiries
  • Carnet examination and endorsement
  • Restricted Goods Permits
  • Passenger Movement Charge payments
  • Enquiries about the importation and exportation of goods

We are not able to help with: 

  • Tourist Refund Scheme claims
  • Passenger information requests
  • Visa application processing​
Street address

​1 Henry Wrigley Drive
Mararra NT 0812

Darwin – Visa and Citizenship Office

Darwin Visa and Citizenship Office
Summary

​​​At this office we can help you with:

  • Lodging immigrati​on and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship information and services by using our internet kiosks
  • Pre-booked protection visa appointments for interviews and biometrics collection
  • Pre-booked citizenship test appointments and interviews.
  • Bridging Visa E (BVE) enquiries and status resolution services

​We are not able to help with:

  • Customs-related activities such as claiming under the Tourist Refund Scheme, unaccompanied personal effects, import and export declarations, etc.  
  • Immigration and citizenship forms (all forms are available o​nline​​​)
  • Immigration and citizenship advice and support
  • Payments over the counter
  • Copying or certifying documents
  • Passport-related enquiries

To get in touch with us, click here​.

Street address

40 Cavenagh Street
Darwin NT 0800

Postal address

GPO Box 864
Darwin NT 0801

Counter hours

9 am to 4 pm Monday to Friday

Nhulunby – Customs House

Customs House Nhulunby
Summary

​​At this office we can help you with: 

  • Enquiries about, and payment and collection of duty and GST
  • Tourist Refund Scheme​ enquiries
  • Lodgement of carnets
  • Restricted Goods Permits
  • Enquiries on importation and exportation of goods
  • Shipping enquiries​

We are not able to help with: 

  • Tourist Refund Scheme claims
  • Visa or citizenship applications or queries
Street address

​Foreshore
Nhulunbuy NT 0880  

Telephone
08 8986 8700 in Australia
+61 8  8986 8700 outside Australia

Queensland

Bowen – District Office

Bowen District Office
Summary

​​​​​At this office we can help you with:

  • applying for commercial or small craft vessel clearances
  • general enquiries about the above

We are not able to help with:

  • collecting cargo
  • Tourist Refund Scheme claims and queries
  • visa or citizenship applications or queries
  • paying invoices
Street address

​Shop A, 6-8 Gregory Street
Bowen QLD 4805

Counter hours

​8:30 am to​ 5 pm Monday to Friday 

Please call to make an appointment.

Telephone

07 4786 9101 ​in Australia
+61 7 4786 9101 outside Australia

Brisbane – Customs House

Customs House Brisbane
Summary

​Please be aware that this public service counter is also shared with the Department of Agriculture.

At this office we can help you with:

  • lodging a manual cargo import or export declaration*
  • lodging an Unaccompanied Personal Effects Statement (UPES)*
  • lodging an import or export carnet for processing or preclearance
  • clearance documents for human remains and live animals
  • Restricted Goods Permit applications for exporting firearms
  • Paying invoices issued by the Department of Immigration and Border Protection (or the Department of Agriculture)
  • releasing detained goods that are being held while permits are produced
  • Accessing broker drop boxes
  • general enquiries about Australian importation and exportation

* Help is available in multiple languages for paper forms

We are not able to help with:

  • visa or citizenship applications or queries
  • collecting cargo
  • Tourist Refund Scheme claims
  • Tariff classification advice for import entries​
Street address

​20 - 22 The Circuit
Skygate
Brisbane Airport
Qld 4007

Postal address

​GPO Box 1464
Brisbane QLD 4001

Counter hours

​8:30 am to 5 pm Monday to Friday

Telephone

​1300 558 287

Brisbane – Visa and Citizenship Office

Brisbane Visa and Citizenship Office
Summary

​​​At this office we can help you with:

  • Lodging immigration and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship information and services by using our internet kiosks
  • Pre-booked protection visa appointments for interviews and biometrics collection
  • Pre-booked citizenship test appointments and interviews
  • Bridging Visa E (BVE) and status resolution services

We are not able to help with:

  • Customs-related activities such as claiming under the Tourist Refund Scheme, unaccompanied personal effects, import and export declarations, etc.  
  • Immigration and citizenship forms (all forms are available on​line​​)​​
  • Immigration and citizenship advice and support
  • Payments over the counter
  • Copying or certifying documents
  • Passport related enquiries

To get in touch with us, click here​.​

Street address

299 Adelaide Street
Brisbane Qld 4000

Postal address

GPO Box 9984
Brisbane Qld 4001

Counter hours

9 am to 4 pm Monday to Friday

Bundaberg – District Office

Bundaberg District Office
Summary

​​At this office we can help you with:

  • applying for commercial and small craft vessel clearances
  • general enquiries about the above

We are not able to help with:

  • collecting cargo
  • Tourist Refund Scheme claims and queries
  • visa or citizenship applications or queries
  • paying invoices​​
Street address

​Unit 1, 5 Targo Street
Bundaberg QLD 4670

Counter hours

​8:30 am to​ 5:00 pm by appointment only

Telephone

For all Visa enquiries please call 131881

Cairns – District Office

Cairns District Office
Summary

​​At this office we can help you with:

  • Lodging a manual cargo import or export declaration for processing
  • Lodging an Unaccompanied Personal Effects Statement for processing
  • Lodging an import or export carnet for processing or preclearance
  • Applying for a Restricted Goods Permit (for exporting a firearm)
  • Paying invoices issued by the Australian Border Force
  • Applying for commercial or small cra​ft vessel clearances
  • Release of detained goods that are being held while permits are produced
  • General enquiries about any of the above

We are not able to help with:

  • Visa or citizenship applications or queries
  • Collecting cargo
  • Tourist Refund Scheme claims
  • Tariff Classification advice for import entries
Street address

​Level 1
Airport Administration Building

Cauldron Ave
Cairns International Airport
Cairns Qld 4870

Counter hours

​​8:30 am to 5 pm Monday to Friday

Telephone

​07 4052 3580 in Australia
+61 7 4052 3580 outside Australia

Cairns – Visa and Citizenship Office

Cairns Visa and Citizenship Office
Summary

At this office we can help you with:

  • Lodging immigration and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship information and services by using our internet kiosks
  • Pre-booked protection visa appointments for interviews and biometrics collection
  • Pre-booked citizenship test appointments and interviews
  • Bridging Visa E (BVE) and status resolution services 

We are not able to help with:

  • Customs-related activities such as claiming under the Tourist Refund Scheme, unaccompanied personal effects, import and export declarations, etc.  
  • Immigration and citizenship forms (all forms are available online)
  • Immigration and citizenship advice and support
  • Payments over the counter
  • Copying or certifying documents
  • Passport related enquiries​

To get in touch with us, click here​.

Street address

85 Spence Street
Cairns Qld 4870

Postal address

PO Box 1269
Cairns Qld 4870

Counter hours

9 am to 4 pm Monday to Friday

Gladstone – District Office

Gladstone District Office
Summary

​​Please call us to arrange an appointment​

At this office we can help you with: 

  • Applying for commercial or small craft vessel clearance
  • Release of detained goods that are being held while permits are produced
  • General enquiries about the above

We are not able to help with: 

  • collecting cargo
  • Tourist Refund Scheme claims and queries
  • visa or citizenship applications or queries
  • paying invoices
Street address

31 Lord St
Gladstone Qld 4680

Counter hours

​8:30 am to 5 pm by appointment only

Telephone

For all Visa enquiries please call 131881

Gold Coast – International Airport

Gold Coast International Airport
Summary

​​​​Please call us to make an appointment

At this office we can help you with: 

  • Release of detained goods that are being held while permits are produced
  • General enquiries about the above

We are not able to help with: 

Applying for commercial or small craft vessel clearances

  • Collecting cargo
  • Tourist Refund Scheme claims
  • Visa or citizenship applications
  • Paying invoices
Street address

​Eastern Avenue
Coolangatta Airport
Gold Coast Qld 4225

Counter hours

​8:30 am to 5 pm by appointment only

Telephone
07 5523 7800 in Australia
+61 7 5523 7800 outside Australia

Mackay – District Office

Mackay District Office
Summary

​​Please call us to make an appointment.

At this office we can help you with: 

  • Applying for commercial or small craft vessel clearances
  • Release of detained goods that are being held while permits are produced
  • General enquiries about the above

We are not able to help with: 

  • collecting cargo
  • Tourist Refund Scheme claims and queries
  • visa or citizenship applications or queries
  • paying invoices
Street address

​Reef Marina Village
Mulherin Drive
Mackay Harbour Qld 4740

Counter hours

​8:30 am to 5 pm by appointment only

Telephone

For all Visa enquiries please call 131881

Thursday Island – District Office

Thursday Island District Office
Summary

​​At this office we can help you with: 

  • Applying for commercial or small craft vessel clearances
  • Release of detained goods that are being held while permits are produced
  • General enquiries about the above

We are not able to help with: 

  • collecting cargo
  • Tourist Refund Scheme claims and queries
  • visa or citizenship applications or queries
  • paying invoices​
Street address

​2 Victoria Parade
Thursday Island
QLD 4875

Telephone
07 4083 1800 in Australia
+61 7 4083 1800 outside Australia

Thursday Island – Visa Office

Thursday Island Visa Office
Summary

​​At this office we can help you with:

  • Lodging immigration and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship information and services by using our internet kiosks

We are not able to help with:

  • Customs-related activities such as claiming under the Tourist Refund Scheme, unaccompanied personal effects, import and export declarations, etc.
  • Immigration and citizenship forms (all forms are available online)​​
  • Immigration and citizenship advice and support
  • Payments over the co​​unter
  • Copying or certifying documents
  • Passport-related enquiries​
Street address
Commonwealth Centre
Hastings Street
Thursday Island
Postal address
PO Box 299
Thursday Island Qld 4875
Counter hours
9 am to 4 pm Monday to Friday

Townsville – District Office

Townsville District Office
Summary

​At this office we can help you with: 

  • Applying for commercial or small craft vessel clearances
  • Release of detained goods that are being held while permits are produced
  • General enquiries about the above

We are not able to help with: 

  • Collecting cargo
  • Tourist Refund Scheme claims
  • Visa or citizenship applications
  • Paying invoices
Street address

​Level 5
61-73 Sturt Street
Townsville QLD 4810

Counter hours

​8:30 am to 5 pm Monday to Friday

Telephone
07 4722 3700 in ​Australia
+61 7 4722 3700 outside Australia

Weipa – District Office

Weipa District Office
Summary

​​​At this office we can help you with:

  • applying for commercial or small craft vessel clearances
  • release of detained goods that are being held while permits are produced
  • general enquiries about the above

We are not able to help with:

  • collecting cargo
  • Tourist Refund Scheme claims and queries
  • visa or citizenship applications or queries
  • paying invoices
Street address

​Evans Landing
Weipa Qld 4874 

Counter hours

​​8:30 am to 5 pm Monday to Friday

Telephone
07 4090 5000 ​in Australia
+61 7 4090 5000 outside Australia

South Australia

Adelaide – Visa and Citizenship Office

Adelaide Visa and Citizenship Office
Summary

​At this office we can help you with:

  • Lodging immigration and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship infor​mation and services by using our internet kiosks
  • Pre-booked protection visa appointments for interviews and biometrics collection
  • Pre-booked citizenship test appointments and interviews
  • Pre-booked appointments for UK biometrics collection
  • Bridging Visa E (BVE) and status resolution services

We are not able to help w​​ith:

  • Customs-related activities such as claiming under the Tourist Refund Scheme, unaccompanied personal effects, import and export declarations, etc.  
  • Immigration and citizenship forms (all forms are available online)
  • Immigration and citizenship advice and support
  • Payments over the counter
  • Copying or certifying documents​
  • Passport related enquiries

To get in touch with us, click here​.​

Street address

70 Franklin Street
Adelaide SA 5000

Postal address

GPO Box 2399
Adelaide SA 5001

Counter hours

9 am to 4 pm Monday to Friday​

Port Adelaide – Customs House

Customs House Port Adelaide
Summary

​​​At this office we can help you with: 

  • Duty and GST payment and collection
  • Carnet lodgements
  • Import/export of goods enquiries
  • Detained Goods Management Service
  • Shipping Enquires
  • Unaccompanied Personal Effects Clearance
  • Restricted Goods Permits
  • General enquiries

We are not able to help with: 

  • Tourist Refund Scheme (TRS) claims
  • Visa and citizenship applications​​
Street address

​​220 Commercial Road
Port Adelaide SA 5015

Postal address

GPO Box 2399
​Adelaide SA 5001

Counter hours

​8:30 am to 5 pm Monday to Friday

Telephone
1300 558 2​87

Port Lincoln – Customs House

Customs House Port Lincoln
Summary

​At this office we can help you with: 

  • Tourist Refund Scheme enquiries 
  • Duty and GST enquiries
  • Carnet actioning
  • Restricted Goods Permits
  • Import/export of goods enquiries
  • Shipping enquiries

We are not able to help with: 

  • Commercial or small craft vessel clearance applications
  • Collecting cargo
  • Tourist Refund Scheme claims
  • Visa and citizenship applications
  • Paying invoices​
Street address
19/60 Tasman Terrace
Port Lincoln SA 5606
Postal address

​19/60 Tasman Terrace
Port Lincoln SA 5606 

Counter hours

​8:30 am to 5 pm Monday to Friday

Telephone
08 8682 8900 in Australia
+61 8 8682 8900 outside Australia

Port Pirie – Customs House

Customs House Port Pirie
Summary

​​​​At this office we can help you with: 

  • Tourist Refund Scheme enquiries 
  • Duty and GST enquiries
  • Carnet actioning
  • Restricted Goods Permits
  • Import/export of goods enquiries
  • Shipping enquiries

We are not able to help with: 

  • Tourist Refund Scheme claims
  • Visa and citizenship applications
Street address

​2/300 The Terrace
Port Pirie SA 5540 

Postal address

​PO Box 19
Port Pirie SA 5540

Counter hours

​8:30 am to 5 pm Monday to Friday

Telephone
08 8633 5600 ​in Australia
+61 8 8633 5600 outside Australia

Tasmania

Hobart – Visa and Citizenship Office

Hobart Visa and Citizenship Office
Summary

​​At this office we can help you with:

  • Lodging immigration and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship information and services by using our internet kiosks
  • Pre-booked protection visa appointments for interviews and biometrics collection
  • Pre-booked citizenship test appointments and interviews
  • Bridging Visa E (BVE) enquiries and status resolution services

We are not able to help with:​

  • Customs-related activities such as claiming under the Tourist Refund Scheme, unaccompanied personal effects, import and export declarations, etc.  
  • Immigration and citizenship forms (all forms are available o​nline​​​​)
  • Immigration and citizenship advice and support
  • Payments over the counter
  • Copying or certifying documents
  • Passport-related enquiries

To get in touch with us, click here​.

Street address

Ground Floor
188 Collins Street
Hobart Tas. 7000

Postal address

GPO Box 794
Hobart Tas. 7001

Counter hours

9 am to 4 pm Monday to Friday

Launceston – District Office

Launceston District Office
Summary

​​Please note that the office is often closed due to operational requirements, so please call ahead to find out if we are available to help you.

At this office we can help you with: 

  • Lodging customs-related documents
  • Releasing restricted goods that are subject to customs control 
  • General enquiries

We are not able to help with: 

  • Tourist Refund Scheme claims 
  • Issuing any specialist or policy advice
  • Cash or cheque payments
  • Lodging self-assessed clearances
  • Visa or citizenship applications and queries​
Street address

​89 The Esplanade
Launceston Tas 7250

Telephone
03 6332 3600 in Australia
+61 3 6332 3600 outside Australia

Tasmania – Regional Office

Tasmania Regional Office
Summary

​​​At this office we can help you with: 

  • Lodging customs-related documents
  • Releasing restricted goods that are subject to customs control 
  • General enquiries about the above

We are not able to help with: 

  • Tourist Refund Scheme claims 
  • Issuing any specialist or policy advice
  • Cash or cheque payments
  • Lodging self-assessed clearances
  • Visa or citizenship applications or queries
Street address

​​Level 1
MBF Building
25 Argyle Street
Hobart Tas 7001

Postal address

​GPO Box 148B
Hobart Tas 7001

Counter hours

​8:30 am to 5 pm Monday to Friday

Telephone
03 6230 1222 in Australia
+61 3 6230 1222 outside Australia

Victoria

Dandenong – Visa Office

Dandenong Visa Office
Summary

​​​​At this office we can help you with: 

  • Lodging immigration and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship information and services by using our internet kiosks

​We are not able to help with: 

  • Customs-related activities such as claiming under the Tourist Refund Scheme, unaccompanied personal effects, import and export declarations, etc.  
  • Immigration and citizenship forms (all forms are available online​​)
  • Immigration and citizenship advice and support
  • Payments over the counter 
  • Copying or certifying documents
  • Passport-related enquiries​​​​
Street address

Level 5
76 Thomas Street
Dandenong Vic. 3175

Courier access
Department of Immigration and Border Protection
c/- Converga Technology Centre
170 Clarendon Street
South Melbourne Vic 3205

Postal address

GPO Box 241
Melbourne Vic. 3001

Counter hours

9 am to 4 pm Monday to Friday

Melbourne – Customs House

Customs House Melbourne
Summary

There is no public counter at this location.  

At this office we can help you with (by appointment only): 

  • National Trade Advice on Drawbacks / Tariff / Valuation / Origin
  • Trusted Trader Scheme
  • Facilities, and Security services 
  • Permit production (excluding firearms and postal articles) for commercial consignments

At this location we cannot help with: 

  • Visa, citizenship or passport matters
  • Traveller information (including Tourist Refunds)
  • Cargo Clearance 
  • Public enquiries
Street address

1010 Latrobe Street 
Docklands
Melbourne 
Victoria 3045​

Postal address

GPO Box 241
Melbourne 
Victoria 3001​

Telephone

​​​​1300​​ 558 287​

Melbourne - International Airport

Melbourne International Airport
Summary

Please call 131 881 with general Department of Immigration and Border Protection and Border Force enquiries.

At this office, we can help you with international traveller enquiries specific to Melbourne Airport, including:

  • The verification of Oversized and LAGS (Liquids, Aerosols and Gels over 100mls) goods only, subject to an impending Tourist Refund Scheme (TRS) claim before goods are checked-in. All other goods subject to an impending TRS claim must be hand carried to the TRS counter located after passport control.
  • Firearms exports by travellers
  • Carnet examination and endorsement
  • The release of goods being held at Melbourne Airport.

We are not able to help with:

  • requests for traveller information
  • enquiries about domestic travel
  • Tourist Refund Scheme (TRS) claims (claims are processed at the TRS counter after Passport Control)
  • lost property enquiries (lost Property enquires should be directed to Melbourne Airport on 03 9297 1734
  • flight schedule enquiries (flight updates are available on www.melbourneairport.com.au)
  • agriculture enquiries (Agriculture enquires should be directed to the Department of Agriculture www.agriculture.gov.au )
  • Cargo, shipping or mail enquiries (please call the General enquiries number 131 881).
Street address

Australian Border Force
Arrivals Level
International Terminal Building (T2) Melbourne Airport
Melbourne Airport, Vic. 3045

Postal address

Australian Border Force
PO BOX 5030
Melbourne Airport 3045

Counter hours

​5 am to Midnight 

Melbourne – Visa and Citizenship Office

Melbourne Visa and Citizenship Office
Summary

​At this office we can help you with:

  • Lodging your immigration and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship information and services by using our internet kiosks
  • Pre-booked protection visa appointments for interviews and biometrics collection
  • Pre-booked citizenship test appointments and interviews
  • Bridging Visa E (BVE) enquiries and status resolution services

​We are not able to help with:

  • Customs-related activities such as claiming under the Tourist Refund Scheme, ​unaccompanied personal effects, import and export declarations, etc.  
  • Immigration and citizenship forms (all forms are available onli​ne​​​) 
  • Immigration and citizenship advice and support
  • Payments over the counter
  • Copying or certifying documents
  • Passport related enquiries

To get in touch with us, click here​.​

Street address

2 Lonsdale Street
Melbourne Vic. 3000

Postal address

GPO Box 241
Melbourne Vic. 3001

Counter hours

9 am to 4 pm Monday to Friday

Tullamarine – Customs House

Customs House Tullamarine
Summary

At this office we can help you with: 

  • Clearing unaccompanied personal effects, carnets and human remains
  • Manual import and export declarations (including Restricted Goods Permits for firearms)
  • Manual payments of customs duty and GST (not including postal articles)
  • Lodging permits for firearms 
  • Collection of goods requiring a permit (by appointment only).​

At this location we cannot help with: 

  • Visa, citizenship or passport matters
  • International Traveller information (including Tourist Refunds)
  • Commercial enquiries or clear commercial cargo.
  • Postal clearances
  • Refunds 
Street address

Corner of Centre and Grants Roads
Melbourne Airport Vic 3045

Postal address

​GPO Box 241
Melbourne
Victoria 3001

Counter hours

8:30 am to 5 pm Monday to Friday

Telephone

1300 558 287

Western Australia

Albany – District Office

Albany District Office
Summary

​​​At this office we can help you with:

  • International clearance of commercial vessels and crew
  • International clearance of small crafts, crew and passengers
  • Lodging a request for restricted goods permit
  • Import or export of vessels
  • Tourist Refund Scheme claims
  • Signing legal documents within the public service charter
  • Reporting suspicious activity

We are not able to help with:

  • Visa or citizenship applications and queries 
  • Clearing containerised cargo
  • Clearing international mail
  • Importing motor vehicle
  • Electronically pay duty and GST
  • ICS queries on cargo status and clearance
Street address

​Lot 49 Bolt Terrace
Albany WA 6330

Postal address

​PO Box 454
Albany WA 6330

Counter hours

​8:30 am to​ 5 pm Monday to Friday

Telephone

​08 9845 5800 ​in Australia
+61 8 9845 5800 outside Australia 

​Please note that most over-the-counter transactions such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations and over the counter payments must be made at Customs House at Perth International Airport.

Broome – District Office

Broome District Office
Summary

​At this office we can help you with:

  • Internation​al cleara​nce of commercial vessels and crew
  • International clearance of small crafts, crew and passengers
  • International clearance of aircraft, crew and passengers
  • Import or export of vessels
  • Import or export of aircraft
  • Lodging a request for a restricted good permit
  • Tourist Refund Scheme claims
  • Paying duty and GST

We are not able to help with:

  • Visa or citizenship applications and queries 
  • Clearing containerised cargo
  • Clearing international mail​​
Street address

​397 Port Drive
Broome WA 6725

Counter hours

​8:00 am to​ 4:30 pm Monday to friday

Please note that most over-the-counter transactions such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations and over the counter payments must be made at Customs House at Perth International Airport.

Telephone

​08 9193 6999 in Australia
+61 8 9193 6999 outside Australia

Bunbury – District Office

Bunbury District Office
Summary

​​​At this office we can help you with:

  • International clearance of commercial vessels and crew
  • International clearance of small crafts, crew and passengers
  • Import or export of vessels (for locals living on Christmas Island)
  • Lodging a request for a restricted goods permit
  • Lodging customs forms (e.g. import/export declarations, unaccompanied personal effects)
  • Paying duty and GST
  • Tourist Refund Scheme claims
  • Signing legal documents within the public service charter
  • Reporting suspicious activity

We are not able to help with:

  • Visa or citizenship applications and queries 
  • Clearing containerised cargo
  • Clearing international mail
  • Importing motor vehicles (for locals living on Christmas Island)
  • ICS queries about cargo status and clearance
  • International clearance of aircraft, crew and passengers
  • International clearance of air cargo
  • Import or export of aircraft​
Street address

​Inner​ Harbour Road
Bunbury WA 6230

Counter hours

​8:30 am to​ 4:51 pm

Please note that most over-the-counter transactions such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations and over the counter payments must be made at Customs House at Perth International Airport.

Carnarvon – Customs House

Customs House Carnarvon
Summary

​​Please note that most over-the-counter transactions, such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations, and over-the-counter payments must be made at Customs House at Perth International Airport.

At this office we can help you with:

  • International clearance of commercial vessels and crew
  • International clearance of small crafts, crew and passengers
  • Import or export of vessels
  • Lodging a request for a restricted goods permit
  • Tourist Refund Scheme claims
  • Signing legal documents within the public service charter
  • Reporting suspicious activity

We are not able to help with:

  • Visa or citizenship applications and queries
  • Clearing containerised cargo
  • Clearing international mail
  • Importing motor vehicles
  • ICS queries on cargo status and clearance​
Street address

​​Lot 2 Harbour Road
Carnarvon WA
6701 

Postal address

PO Box 771
Carnarvon WA 6701

Counter hours

​8:30 am to 5 pm Monday to Friday

Telephone
08 9941 6400 within Australia
+61 8 9941 6400 outside Australia

Christmas Island – Customs House

Customs House Christmas Island
Summary

​​Please note that most over-the-counter transactions, such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations, and over-the-counter payments must be made at Customs House at Perth International Airport.

At this office we can help you with:

  • International clearance of commercial vessels and crew
  • International clearance of small crafts, crew and passengers
  • International clearance of aircraft, crew and passengers
  • International clearance of air cargo
  • Import or export of vessels (for locals living on Christmas Island)
  • Import or export of aircraft (for locals living on Christmas Island)
  • Lodging a request for a restricted goods permit
  • Signing legal documents within the public service charter
  • Reporting suspicious activity

We are not able to help with:

  • Visa or citizenship applications and queries
  • Clearing containerised cargo
  • Clearing international mail
  • Importing motor vehicles (for locals living on Christmas Island)​
Street address

​3 Tong Chee Road
Christmas Island
6798

Postal address

​PO Box 264
Christmas Island
Indian Ocean WA 6798

Counter hours

​8:30 am to 4:30 pm Monday to Friday

Telephone
08 9164 7228 or 0439 215 125 ​in Australia
+61 8 9164 7228 or +61 0439 215 125 outside Australia

Dampier – Customs House

Customs House Dampier
Summary

​​At this office we can help you with: 

  • International clearance of commercial vessels and crew
  • International clearance of small crafts, crew and passengers
  • Lodging restricted goods permit requests
  • Paying duty and GST 
  • Vessel import/export of goods
  • Aircraft import/export of goods 
  • Tourist Refund Scheme (TRS) claims
  • Signing legal documents within the public service charter

We are not able to help with: 

  • Lodging visa applications
  • Clearing container-based cargo
  • Clearing international mail
  • Motor vehicle importing
  • Integrated Cargo System (ICS) queries on cargo status and clearance
Street address

​​389 High Street
Dampier WA 6713

Postal address

​PO Box 1117
Karratha WA 6714

Counter hours

​8:30 am to 4:51 pm Monday to Friday

Telephone
08 9144 3500 in Australia
+61 8 8682 8901 outside Australia

Esperance – District Office

Esperance District Office
Summary

​​At this office we can help you with: 

  • International clearance of commercial vessels and crew
  • International clearance of small crafts, crew and passengers
  • Import or export of vessels 
  • Import or export of aircraft
  • Lodging a request for a restricted goods permit
  • Tourist Refund Scheme claims
  • Signing legal documents within the public service charter

We are not able to help with: 

  • Visa or citizenship applications and queries 
  • Clearing containerised cargo
  • Clearing international mail
  • Importing motor vehicles 
  • ICS queries about cargo status and clearance​
Street address

1 Port Beach Place
Esperance WA 6450

Telephone
08 9071 5146 in Australia
+61 8 9071 5146 outside Australia

Geraldton – Customs House

Customs House Geraldton
Summary

​​Please note that most over-the-counter transactions such as the lodgement of manual import declarations (including unaccompanied personal effects) and export declarations and over the counter payments must be made at Customs House at Perth International Airport.

At this office we can help you with: 

  • International clearance of commercial vessels and crew
  • International clearance of small crafts, crew and passengers
  • Import or export of vessels 
  • Lodging a request for a restricted goods permit
  • Lodging completed paperwork for Entry for Home Consumption (Import Entry Nature 10)
  • Signing legal documents within the public service charter
  • Tourist Refund Scheme claims
  • Paying duty and GST 
  • Reporting suspicious activity

We are not able to help with: 

  • Visa or citizenship applications and queries 
  • Clearing containerised cargo
  • Clearing international mail
  • Importing motor vehicles
  • International clearance of aircraft, crew and passengers
  • Import or export of aircraft
  • ICS queries on cargo status and clearance
Street address

​​7 Francis Street
Geraldton WA 6530

Counter hours

​8:30 am to 4:51 pm Monday to Friday

Telephone
08 9965 7200 in Australia
+61 8 9965 7200 outside Australia

Perth – Airport Client Services Counter

Perth Airport Client Services Counter
Summary

​​​At this office we can help you with: 

  • Having Tourist Refund Scheme claims verified 
  • General enquiries about customs and immigration

We are not able to help with: 

  • Visa or citizenship applic​ations
Street address

​Perth International Airport
WA 6105 

Counter hours
8:30 am to 5 pm. If the office is unattended there is a telephone next to the door which can be used to call an officer all day, every day. 
Telephone

1300 558 287 within Australia

Perth – Visa and Citizenship Office

Perth Visa and Citizenship Office
Summary

​At this office we can help you with:

  • Lodging your immigration and citizenship applications where there is no specified location or lodgement method
  • Visa and citizenship information and services by using our internet kiosks​​
  • Pre-booked protection visa appointments for interviews and biometrics collection
  • Pre-booked citizenship test appointments and interviews.
  • Bridging Visa E (BVE) and status resolution services

We are not able to help with:

  • Customs-related activities such as claiming under the Tourist Refund Scheme, unaccompanied personal effects, import and export declarations, etc.  
  • Immigration and citizenship forms (all forms are available online​​)​
  • Immigration and citizenship advice and support
  • Payments over the counter
  • Copying or certifying documents
  • Passport related enquiries

To get in touch with us, click here​.​

Street address
Ground floor
Wellington Central
836 Wellington Street
West Perth WA 6005
Postal address
Locked Bag 7
Northbridge WA 6865
Counter hours
9 am to 4 pm Monday to Friday

Port Hedland – Customs House

Customs House Port Hedland
Summary

​​​​​At this office we can help you with:

  • International clearance of commercial vessels and crew
  • International clearance of small crafts, crew and passengers
  • International clearance of aircraft, crew and passengers
  • Import or export of aircraft
  • Import or export of vessels 
  • International clearance of air cargo
  • Lodging a request for a restricted goods permit
  • Signing legal documents within the public service charter
  • Tourist Refund Scheme claims
  • Paying duty and GST 
  • Reporting suspicious activity

We are not able to help with: 

  • Visa or citizenship applications and queries 
  • Clearing containerised cargo
  • Clearing international mail
  • Importing motor vehicles
  • ICS queries on cargo status and clearance
Street address

Lot 10 Esplanade
Port Hedland WA 6721

Postal address
PO Box 272 
Port Hedland WA 6721 
Counter hours
8 am to 4:30 pm Monday to Friday
Telephone
08 9158 1000 in Australia
+61 8 9158 1000 outside Australia