Mexico


Service locations

The Australian Embassy in Mexico has no visa function. The Department's office in Ottawa, Canada, manages visa and citizenship services for clients in Mexico, Belize, Costa Rica, Cuba, El Salvador, Guatemala, Honduras, Nicaragua and Panama.

More information about visa and lodgement is available.​​​​​

Service Delivery Partner - CSC

Guadalajara

Guadalajara
Summary
​​​​

This Service Delivery Partner (SDP) is a commercial company working in partnership with the Commonwealth of Australia to provide Australian biometric services.

Biometrics collection

Biometrics are collected from visa applicants in this location. Visa applicants who lodge their applications at the Australian Visa Application Centre (AVAC), will be asked to provide their biometrics at the same time.

Visa applicants who post their applications to the Australian visa office or to the AVAC, will be sent a letter requiring them to attend the AVAC, in person, to provide their biometrics.

Some applicants lodging their visas online might be sent a letter informing them that they need to attend the AVAC in person to provide their biometrics.​​​​​

Street address
​​

Australian Biometrics Collection Centre
Ave. Unión 210, esq. Ave. La Paz
Col. Obrera Centro
Guadalajara, Jalisco, C.P. 44100

Counter hours
​9am to 5pm Monday to Friday
9am to 11am Saturday
Telephone

+525585263597
+528185262075
8am to 8pm Monday to Friday​

Electronic contact
​​

australia+gdl-info@visaops.net​​​

Mexico City

Mexico City
Summary

This Service Delivery Partner (SDP) is a commercial company working in partnership with the Commonwealth of Australia to provide Australian biometric services.

Biometrics collection

Biometrics are collected from visa applicants in this location. Visa applicants who lodge their applications at the Australian Visa Application Centre (AVAC), will be asked to provide their biometrics at the same time.

Visa applicants who post their applications to the Australian visa office or to the AVAC, will be sent a letter requiring them to attend the AVAC, in person, to provide their biometrics.

Some applicants lodging their visas online might be sent a letter informing them that they need to attend the AVAC in person to provide their biometrics.​​​​​

​​
Street address

​​Australian Biometrics Collection Centre
Hamburgo #213, PB Anexo
Col. Juárez, Del. Cuauhtémoc
Mexico City, México, C.P. 06600

Counter hours
​​9am to 5pm Monday to Friday
9am to 11am Saturday
Telephone

+525585263597
+528185262075
8am to 8pm Monday to Friday​​

Electronic contact
​​

australia+mex-info@visaops.net​​

Website
https://australia.visaops.net

Monterrey

Monterrey
Summary
​​

This Service Delivery Partner (SDP) is a commercial company working in partnership with the Commonwealth of Australia to provide Australian biometric services.

Biometrics collection

Biometrics are collected from visa applicants in this location. Visa applicants who lodge their applications at the Australian Visa Application Centre (AVAC), will be asked to provide their biometrics at the same time.

Visa applicants who post their applications to the Australian visa office or to the AVAC, will be sent a letter requiring them to attend the AVAC, in person, to provide their biometrics.

Some applicants lodging their visas online might be sent a letter informing them that they need to attend the AVAC in person to provide their biometrics.​​​​​

Street address

​​Australian Biometrics Collection Centre
Hidalgo #400-A Poniente
Col. Centro
Monterrey, Nuevo León, C.P. 64000
Basement

Counter hours
​9am to 5pm Monday to Friday
9am to 11am Saturday
Telephone

+525585263597
+528185262075
​8am to 8pm Monday to Friday​

Electronic contact
​​

australia+mty-info@visaops.net​​

Website
https://australia.visaops.net

Australian High Commission

Ottawa

Ottawa
Summary

This visa office provides immigration and visa services to clients in Canada, Central America and the Caribbean including: Anguilla, Antigua & Barbuda, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, St Kitts & Nevis, St Lucia, St Pierre et Miquelon, St Vincent & The Grenadines, Trinidad & Tobago, Turks & Caicos Islands.

Street address
Suite 710
50 O'Connor Street
Ottawa Ontario K1P 6L2
Canada
Postal address

As above

Counter hours

By appointment only.
Note: Appointments can be made by calling Americas Service Centre.

Telephone
​​​​​​​

Americas service centre

+1 613 238 1040 (International call cost will apply)​

10am to 5pm EST Monday to Friday (Americas Region) ​​​​


Fax

+1 613 366 3070

Electronic contact
​​​​​​​​​​​​​​

For general enquiries and those relating to lodged visa applications use our email enquiry form for the Americas Region.

​​​
Website
http://www.canada.embassy.gov.au
Additional information
​​

Payment information​​​​​​​​​​​​​​​​

Credit card is the preferred payment option.

Credit Card​

Payments using credit card will be processed in Australian dollars (AUD). We accept MasterCard, Visa, AMEX, Diners and JCB. When paying by a credit card you may incur a credit card surcharge, banking and currency conversion fees and you will need to accept the risk associated with any currency fluctuations.​​​​​

Prior to lodging your application, you may need to notify your bank of an upcoming foreign credit card transaction. Failure to do so may result in your transaction being declined. Without payment your application is invalid.

Credit card transactions processed in Australian dollars (AUD) are processed in Australia.​​​​​ A credit card surcharge may apply to transactions made using your credit card.

For credit card payments use the Payment Details Form - 1440​.​​​​​

Money order or International bank draft

If you are paying by money order or international bank draft, you must make it payable to 'Australian High Commission' and payment must be in Canadian dollars.

​Making payment in Australia

Fees may be paid​ at any of our offi​ces in Australia. Once the fee has been paid, you will need to provide a copy of the receipt with your application.​​​


Citizenship​

​​​​​​

Applications for Citizenship by Descent can be lodged at this office.​​​​

​​​​​​​​​

​Applications for Australian citizenship general eligibility and other situations, and applications to resume or renounce (give up) Australian citizenship should be lodged at the Canberra Visa and Citizenship office in Australian Capital Territory​.

​​
​​

Panel physician

Ciudad Juarez City

Clinica Medica Internacional de Juarez SA de CV
Summary
​Medical and Radiology examinations
Street address

Av Ramon Rivera Lara 9020, Builiding 1
Ciudad Juarez, Chihuahua, 32543

Telephone

+52 656 227 2800

Additional information

Doctor(s):
Dr Gerardo Jesus Barrera Moreno
Dr Roberto Manuel Assael Pontremoli
Dr Joaquin Cervantes Aguirre

Guadalajara

Nucleo Medico De Especialidades Puerta De Hierro
Summary
​Medical and Radiology examinations
Street address

Av. Empresarios 150 Piso
16 - 1604 Col Puerta De Hierro
Zapopan, Jalisco

Telephone

+52 33 3630 3603
+52 1 44 33 3486 8291

Additional information

Doctor(s):
Dr Joaquin Fernandez

Mexico City

Medicos Especializados Internacionales
Summary
​Medical and Radiology examinations
Street address

Hamburgo 206 Int. 204
Distrito Federal 06600

Telephone

+52 55 2624 0630
+52 55 5207 3794

Fax

+52 55 55 316 376

Additional information

Doctor(s):
Dr Jesus Anibal Acosta Loya
Dr Gerardo Jesus Barrera Moreno
Dr Roberto Manuel Assael Pontremoli
Dr Maria Elena Garza Malacara
Dr Gregario Bravo
Dr Joaquin Cervantes Aguirre

Police check

Mexico

Mexico
Street address

Secretaria de Gobernación
Comisión Nacional de Seguridad
Calzada de Tlalpan number 2962
Colonia Espartaco
04870
Mexico City

Counter hours

Monday to Friday 10:00am-3.00 pm

Additional information

Relevant document: ‘Certificate of Non-Criminal Record’ (Certificado de No Antecedentes Penales).

Citizens: Apply in person or by power of attorney to the address above.

Provide:

  • Birth Certificate (Partida de nacimiento)
  • Mexican Voter’s card (Credencial de Elector)
  • Power of Attorney, if citizen outside of Mexico (Carta de poder)

Note: if you are not in Mexico City, any family member or friend can request the police check with written authorisation (original) from you. This authorisation does not have to be notarised.
The certificate will be issued in Spanish only.

Processing time: 30 minutes.

Non-citizens: Please contact the Australian Government Department of Immigration and Border Protection office for assistance. ​​​​​​​​​​