United Arab Emirates


Service locations

The Department's office in Dubai manages visa and citizenship services for clients in the United Arab Emirates, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and Yemen. The office also processes Partner and Family migration applications from Afghani nationals resident in Afghanistan or Pakistan.  It has a Service Delivery Partner agreement with VFS Global to provide Australian visa lodgement services in the United Arab Emirates through Australian Visa Application Centres (AVACs). 

More information about visa and lodgement is available.

Service Delivery Partner - VFS Global

Abu Dhabi

Abu Dhabi
Summary

​This Service Delivery Partner (SDP) is a commercial company working in partnership with the Commonwealth of Australia to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application lodgement
  • application tracking
  • biometric collection.

Biometrics Collection
Biometrics are collected from visa applicants in this location. Applicants need to attend the Australian Visa Application Centre (AVAC) in person to lodge their application and provide their biometrics. A 10-digit fingerprint scan and a facial photograph will be collected.

Street address

Australian Visa Application Centre
Shining Tower
Level 25,
King Khalid  Bin Abdel  Aziz  26th Street,
Adjacent to Khalidyah Mall
Abu Dhabi – UAE

Counter hours

There are nine AVAC offices located throughout the Gulf, each has its own operating schedule. For opening days and hours see, VFS Global website.

Telephone
+971 4 205 5900
Refer to VFS Global website for telephone contact hours.
Electronic contact
Email address: info.ausdxb@vfshelpline.com.
Website
http://www.vfsglobal.com/Australia/GCC/
Additional information
The Department processing post is the Australian Consulate-General Dubai.

Dubai

Dubai
Summary

​This Service Delivery Partner (SDP) is a commercial company working in partnership with the Commonwealth of Australia to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application lodgement
  • application tracking
  • biometric collection.

Biometrics Collection
Biometrics are collected from visa applicants in this location. Applicants need to attend the Australian Visa Application Centre (AVAC) in person to lodge their application and provide their biometrics. A 10-digit fingerprint scan and a facial photograph will be collected.

Street address

Australian Visa Application Centre
WAFI Mall, 3rd Floor, Falcon, Phase 2
Umm Hurair 2,
Dubai
United Arab Emirates

Counter hours
There are nine AVAC offices located throughout the Gulf, each has its own operating schedule. For opening days and hours see, VFS Global website.
Telephone
971 4 205 5900
Refer to VFS Global website for telephone contact hours.
Electronic contact
Email address: info.ausdxb@vfshelpline.com.
Website
http://www.vfsglobal.com/Australia/GCC/
Additional information
The Department processing post is the Australian Consulate-General Dubai.

Australian Consulate General

Dubai

Dubai
Summary

This office provides immigration and visa services to clients in United Arab Emirates (UAE), Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and Yemen.

It also processes partner and family migration applications from Afghani nationals resident in Afghanistan or Pakistan.

We have an agreement with our Service Delivery Partner to provide Australian visa lodgement services. We refer to them as our Australian Visa Application Centres.

You can lodge your application in person at one of the Australian Visa Application Centres. The Australian Visa Application Centre charges a fee with each application lodged.

Street address

Australian Consulate General
Level 25
Burjuman Business Tower (Trade Centre Road)
Dubai
United Arab Emirates

Postal address
PO Box 124400
Dubai
United Arab Emirates
Counter hours
By appointment only
Telephone
971 4 508 7200
Fax
971 4 355 0708
Electronic contact
Australian Immigration Enquiry Form - United Arab Emirates
Website
http://uae.embassy.gov.au/
Additional information

Payment information

Visa applications may be lodged at the Australian Visa Application Centre. For methods of payment accepted at the Australian Visa Application Centre GCC.

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Demand Bank Draft

Demand bank drafts drawn on a UAE bank only (and in AED) should be made payable to 'Australian Consulate-General Austrade – official public account'. Only Demand Drafts issued with MICR codes will be accepted.

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Credit Card​

Payments using credit card will be processed in Australian dollars (AUD). We accept MasterCard, Visa, AMEX, Diners and JCB. When paying by a credit card you may incur a credit card surcharge, banking and currency conversion fees and you will need to accept the risk associated with any currency fluctuations.​​​​​

Prior to lodging your application, you may need to notify your bank of an upcoming foreign credit card transaction. Failure to do so may result in your transaction being declined. Without payment your application is invalid.

Credit card transactions processed in Australian dollars (AUD) are processed in Australia.​​​​​ A credit card surcharge may apply to transactions made using your credit card.

For credit card payments use the Payment Details Form - 1440​.​​​​​


​Making payment in Australia

Fees may be paid​ at any of our offi​ces in Australia. Once the fee has been paid, you will need to provide a copy of the receipt with your application.​​​

Payment for Partner visa and Citizenship by descent applications

When lodging a Partner visa and Citizenship by descent applications at VFS Global, two payment options are available:

  1. Payment by credit card, the details must be provided in the application form.
    or
  2. Attach evidence to the application form that the VAC has been paid in Australia.

VFS Global will not accept any other payment method for Partner visa applications and Citizenship by descent applications.

Biometrics

Regardless of your nationality, if you are lodging a paper-based visa applications in the United Arab Emirates, Gulf Cooperation Council (GCC) Countries and Yemen you will be required to attend an AVAC in person to lodge your application and provide your biometrics. A 10 digit fingerprint scan and a facial photograph will be collected.​ ​

Citizenship

Applications for Citizenship by Descent can be lodged at this office or at any of the Australian Visa Application Centres in the UAE or the GCC, excluding Australian Visa Application Centres in Saudi Arabia.​

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Applications for Australian citizenship general eligibility and other situations, and applications to resume or renounce (give up) Australian citizenship should be lodged at the Canberra office in Australian Capital Territory​.

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Panel physician

Dubai

Dubai London Clinic - Garhound Branch
Summary
Medical and Radiology examinations
Street address

Festival City Shopping Mall
Ikea Building
(opposite Costa Coffee)

Telephone

+971 4232 5751

Fax

+971 4232 5051

Electronic contact

dfc@dubailondonclinic.com

Additional information

Doctor(s):
Dr John William Callaghan
Dr Rula Albadri

Dubai London Clinic - Jumeirah Branch
Summary
Medical and Radiology examinations
Street address

Jumeirah Beach Road
Umm Suquiem 2
Dubai

Telephone

+800 352 (800 DLC)

+971 4378 2999

Fax

+971 4344 6191

Additional information

Doctor(s):
Dr Mina Milovanovic (female)
Dr Iwona Marczak (female)
Dr Prasad Saravana Natarajan (male)
Dr Sarwan Saleem (male)

Police check

United Arab Emirates

United Arab Emirates
Street address

Ministry of Interior
General Police Directorate
Criminal Investigation Section
Sharjah, Sharjah Police
Dubai
UAE

Postal address

Dubai Ministry of Interior
Criminal Investigation Affairs
Dubai Police General Headquarters
PO Box 2533, Abu Dhabi
UAE

Additional information

Residents relevant document: ‘Criminal Clearance Certificate’.
Residents: Obtain the clearance from the Directorate General for Criminal Security, Ministry of Interior (Abu Dhabi only).
Dubai residents only (for current and former residents only) relevant document: ‘Certificate of Good Conduct’.
Dubai residents only (for current and former residents only): Apply by post to the postal address above. Apply in person to the street address above.
Dubai residents with a six month minimum residency can lodge their request at Good Conduct Certificate Section, Dubai GHQ.
Fee: payable.
Processing time: two weeks or longer.
Non-residents: Apply at any UAE embassy.
Non-residents provide: two passport size photos, passport and a copy of your passport. The application form will need to be completed by you in person. Fingerprints will be taken.
Note: current or former residents can obtain the Criminal Clearance Certificate from the Ministry of Interior in Abu Dhabi (capital city) regardless of the emirate they had a resident permit from. This certificate is equivalent to a federal clearance and is the same as the certificate arranged by any UAE embassy. It would be easier for current residents to obtain the clearance from their local police from the emirate in which they have residency. These certificates are not issued if a case or conviction is pending in another emirate, as the police undertake a country wide check.

If applying in Australia, provide:

  • original fingerprints ‘Using Print Matic Inkpad’ from local police in Australia or New Zealand
  • authentication of the fingerprints from the Australian Department of Foreign Affairs and Trade (state office) in Australia or from the Ministry of Internal Affairs in New Zealand
  • a fee of $60 by Australian Money Order and if it is from New Zealand, by Bank Draft, payable to the Embassy of UAE, and
  • a pre-paid self-addressed return envelope. If the application is from NZ please provide the embassy with a return envelope with two to three stamped International coupons.

The embassy will notarise the fingerprints and will then send an application form to the applicant and instructions about the documents required.
Note: the embassy does not provide a letter to the applicant explaining why fingerprints are required.