Individuals and Travellers

Arrivals SmartGate

Arrivals SmartGate is an automated border processing technology which allows eligible travellers to self-process through passport control when they arrive in Australia. It provides a secure and efficient way to clear through passport control.

Arrivals SmartGate uses electronic information in ePassports and face recognition technology to perform the customs and immigration checks usually performed by a Border Force officer.

Eligibility to use arrivals SmartGate

You are eligible to use arrivals SmartGate if you:

  • hold an ePassport
  • are aged 16 years* or older
  • are from one of the following countries:
    • Australia
    • Canada
    • Ireland
    • New Zealand
    • Singapore
    • Switzerland
    • United Kingdom
    • United States of America.

Airline crew who meet these eligibility requirements can choose to use arrivals SmartGate rather than being manually processed through the crew lane.

Australian and New Zealand ePassport holders travelling on military orders are not eligible to use arrivals SmartGate.

* Australian children aged 10 to 15 years (inclusive) can use arrivals SmartGate if they are accompanied by a minimum of two adults.

Expanding eligibility of arrivals SmartGate to other countries

We are continuing to expand the eligibility of arrivals SmartGate to other countries. Our major international airports will have further details about which countries are currently eligible to use arrivals SmartGate, including trial countries.

Airports which have arrivals SmartGate

Arrivals SmartGate is currently available at Australia’s eight major international airports, including:

  • Adelaide
  • Brisbane
  • Cairns
  • Darwin
  • Gold Coast
  • Melbourne
  • Perth
  • Sydney.

How arrivals SmartGate works

Before you use arrivals SmartGate

When you check-in, you need to ensure the name printed on your boarding pass matches your name printed on your ePassport exactly. This ensures you will have an easier experience using arrivals SmartGate.

Using arrivals SmartGate

Using arrivals SmartGate is a simple, two-step process involving a kiosk and a gate.

Step 1 - kiosk:

  • Look for the arrivals SmartGate kiosks located:
    • at passport control, or
    • near the duty-free shopping store (if you are arriving in to Brisbane, Sydney or Melbourne).
  • Insert your ePassport into the kiosk, acknowledge the Privacy Statement and use the touch screen to answer the declarations.
  • If you are eligible to use arrivals SmartGate, the kiosk will issue you a ticket, which you will need for step two.
  • If you are not eligible to use arrivals SmartGate, you will be directed to the SmartGate assistance desk for manual processing.

                              Arrivals SmartGate - Kiosk 

Step 2 - gate:

  • Insert your ticket, issued from the SmartGate kiosk in Step 1, into the gate.
  • Look straight ahead while your image is captured and compared to your ePassport photograph.
  • You must try to resemble your passport photograph as much as possible. For example if you are not wearing glasses in your passport photograph, remove your glasses, and if you are not smiling in your passport photograph, do not smile.
  • If you are successfully processed, retrieve your ticket when the gates open, then proceed through the gates to the baggage hall.
  • If arrivals SmartGate is unable to successfully process you on this occasion, you will be directed to the SmartGate assistance desk for manual processing.

                         Arrivals SmartGate - Gate

Visas

The visa requirements or the visa process for travel to Australia does not change, even if you use the arrivals SmartGate.

ePassport

An ePassport has a microchip embedded in the travel document and an international ePassport symbol on the front cover. The microchip contains the same personal information that is on the photo page of the ePassport, including a digitised photograph.

If you are from a country which is eligible to use arrivals SmartGate and you apply for a new passport or renew an expired passport, you will be issued with an ePassport. If you have an older passport without the ePassport symbol on the cover, you will need to wait until your passport is due for renewal, or apply for a new passport before your existing one expires.

For more information on the Australian ePassport visit the Australian Passport Office website.

 

Enquiries

Contact us through our webform for general enquiries regarding arrivals SmartGate.

Contact us through our webform for enquiries regarding any issues with arrivals SmartGate.

To ensure we can investigate your enquiry, please provide the following details:

  • passport number
  • full name as shown in passport
  • date of birth
  • last arrival date (in Australia)
  • name of the last Australian airport you arrived at.

Handling personal information via arrivals SmartGate

In order to perform our functions, we may collect your personal information to process you and your goods across Australia's borders.

All personal data we collect via arrivals SmartGate (including your photograph) will be treated in the same way as the personal information we collect manually upon arrival.

The personal information collected by arrivals SmartGate includes:

  • your name
  • gender
  • date of birth
  • passport number
  • travel details
  • your passport photograph
  • the facial biometric template
  • nationality, and
  • the country of origin of the passport.

We take steps to store personal information securely, prevent its unauthorised use and maintain its accuracy.

We will only use or disclose the personal information for the purpose for which it was collected or as otherwise required or authorised by law, including where the information is required by other law enforcement or border control authorities.

Personal information collected by arrivals SmartGate (including a passenger's photograph) is disclosed either regularly, or from time to time, as authorised under the Australian Border Force Act 2015 amongst others, to the:

  • Australian Federal Police
  • Attorney-General's Department
  • Australian Crime Commission
  • Department of Agriculture
  • Department of the Environment
  • Australian Transactions Reports and Analysis Centre
  • Department of Foreign Affairs and Trade
  • Director of Public Prosecutions
  • State and Territory Police forces
  • overseas customs and immigration authorities.

Records of a passenger's personal information are retained until they are disposed of according to the latest Disposal Authority approved by the National Archives of Australia under the Archives Act 1983.

Laws governing handling of personal information

We are required to adhere to the Australian Privacy Principles as set out in the Privacy Act 1988 in relation to collection, use and disclosure of personal information.

The Department of Immigration and Border Protection, which includes the Australian Border Force, must also comply with Part 6 of the Australian Border Force Act 2015 when disclosing any personal information which has been collected via arrivals SmartGate. These provisions require an entrusted person to ensure that disclosure of personal information is for permitted purposes where disclosure is authorised.

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