Tourist Refund Scheme

The Tourist Refund Office is currently experiencing a phone outage and we are unable to take your calls. We sincerely apologise for any inconvenience caused. For any inquiries about your claim, send an email to

You can claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on goods you buy in Australia. The refund only applies to goods you take with you as hand luggage or wear on to the aircraft or ship when you leave the country.