If you are calling the Tourist Refund Office (TRO) from outside Australia, call +61 2 6245 5499. Otherwise, you can contact us by:
Telephone: 1300 555 043
You can claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on goods you buy in Australia. The refund only applies to goods you take with you as
hand luggage or wear on to the aircraft or ship when you leave the country.