Individuals and Travellers

SRSS Programme

The Status Resolution Support Services (SRSS) programme provides services to certain non-citizens while they cooperate with us to resolve their immigration status. 

SRSS programme services

Services delivered in the SRSS programme depend on the individual circumstances of the person and could include:

  • financial assistance
  • housing, including residential and out-of-home care for unaccompanied minors  or accommodation assistance
  • access to health care
  • case worker support
  • case management support
  • access to ‘English as a Second Language’ lessons for all adults
  • access to schooling for school aged children.

People eligible for support under the SRSS programme will receive services under one of six SRSS bands, depending on:

  • the stage of visa processing
  • any barriers that could prevent status resolution
  • their personal circumstances and level of need or vulnerability.  

We will refer recipients to a SRSS provider in their region that delivers services under the appropriate band. SRSS recipients can move between bands or service providers as their status resolution progresses or if their circumstances change.

To be eligible for continued services under the SRSS programme, recipients must cooperate with us to resolve their immigration status and follow our instructions. People must also abide by certain conditions attached to their residence determination (applies to bands 2 – 3)  or the Code of Behaviour for bands 4 – 6  bridging visa holders (where applicable). 

A person’s immigration status can be resolved when one of  the following apply:

  • they are granted a substantive visa
  • they depart Australia.

Bands within the SRSS programme

There are six bands within the SRSS programme that offer varying levels of assistance and support to eligible people. 

The individual circumstances of the recipient will determine the type and level of assistance and support they are provided under the SRSS programme

SRSS band 1 – unaccompanied minors in alternative places of detention

SRSS band 1 recipients are unlawful non-citizen unaccompanied minors who are accommodated in alternative places of detention (low-security detention facilities for children and families). For the purpose of the SRSS programme, an unaccompanied minor (UAM) is a minor under the age of 18 years of age, who does not have a parent or adult relative who is at least 21 years old to provide a carer or supervisory role. Additional care and support services include carer support, independent observer services and transit support.

SRSS band 1 recipients access health services through International Health and Medical Services (IHMS) for general health needs. Their accommodation needs and day-to-day care requirements are provided for by our detention services provider.

SRSS bands 2 & 3 – community detention

SRSS band 2 and 3 recipients are unlawful non-citizens in immigration detention being accommodated under residence determination arrangements. This is known as ‘community detention’. The Minister must make a residence determination under s197AB of the Migration Act 1958 (the Act), in order for a detainee to receive band 2 or band 3 services. The residence determination will specify the address at which the recipient must reside and the conditions of the accommodation arrangements.

SRSS band 2 and 3 recipients can move about freely in the community even though they are unlawful non-citizens. However, they have different rights and responsibilities to people living in the community on a visa. All band 2 and 3 recipients must abide by the conditions of their residence determination, as specified by the Minister, which include:

  • abiding by Australian laws and regulations
  • observing Australian community behavioural expectations as described in the conditions of community detention
  • regular reporting requirements
  • living at the specified residential address
  • not undertaking  work which would normally receive an income or salary.

The Minister can choose to revoke or vary a residence determination, where it is in the public interest to do so or, if a recipient does not follow the conditions of their residence determination.

The health needs of SRSS band 2 and 3 recipients are managed by International Health and Medical Services (IHMS) through a network of community based providers. We are responsible for the costs of these services.

SRSS band 2 provides assistance for unaccompanied minors (UAMs). SRSS band 2 recipients receive a high level of support. They live with a full-time carer in a group house arrangement with other UAMs and receive a small weekly allowance for personal items. We are responsible for paying the rent, food and other household item costs.

SRSS band 3 provides assistance for families and adults with significant vulnerabilities including ongoing medical conditions requiring ongoing medical intervention. Adults and families receiving SRSS band 3 services live in provided accommodation and receive a small fortnightly allowance to cover the basic costs of living in the community. 

SRSS band 4 – transitional support

SRSS band 4 services provide assistance to people who are released from immigration detention through the grant of a visa. Transitional support helps recipients transition into the community by linking them with appropriate community support services including Medicare and Centrelink. Transitional support is only available on a short term basis.

To be eligible for SRSS band 4 services, recipients must have been recently released from immigration detention through the grant of a visa, require support to transition to independent residence in the community and not have access to other welfare support.

For those SRSS band 4 recipients who are granted a bridging visa, SRSS providers administer a range of services that support recipients to resolve their immigration status by addressing their health and wellbeing, vulnerabilities and barriers. This support is usually provided for a period of up to six weeks, however illegal maritime arrival families with children aged 10 and under have access to additional support.

Health services provided under SRSS band 4 are similar to those available to Australian citizens through Medicare.

SRSS band 5 – community assistance support

SRSS band 5 provides assistance and support to lawful non-citizens living in the Australian community with complex barriers to resolving their immigration status. SRSS band 5 recipients are assigned a departmental case manager and a SRSS case worker to help them resolve their immigration status by addressing their health and wellbeing, vulnerabilities and other identified barriers.  

Health services provided under SRSS band 5 are the same as those available to Australian citizens through Medicare.

SRSS band 6 – asylum seeker assistance scheme

SRSS band 6 provides financial assistance to those assessed as experiencing financial hardship and who are seeking to engage Australia’s protection obligations through the grant of an appropriate protection or humanitarian visa.

Support, including casework assistance, is delivered by professionals employed by the SRSS service provider to help vulnerable asylum seekers live in the Australian community.

SRSS band 6 recipients may also be eligible for Medicare.  Further information on eligibility for Medicare can be obtained from the Department of Human Services website.

SeeMedicare services​

SRSS service providers

The following table lists the SRSS Service providers in each State and Territory.

State/Territory SRSS Service Provider
Victoria Adult Multicultural Education Services
Australian Red Cross
Life Without Barriers, trading as National Immigration Support Services
New South Wales/Australian Capital Territory Australian Red Cross
Life Without Barriers, trading as National Immigration Support Services
Marist Youth Care
Settlement Services International
Queensland Access Community Services Ltd
Australian Red Cross
Multicultural Development Association
South Australia Australian Red Cross
Life Without Barriers, trading as National Immigration Support Services
Northern Territory Australian Red Cross
Life Without Barriers, trading as National Immigration Support Services
Western Australia Australian Red Cross
MercyCare
Tasmania Australian Red Cross
Centacare Tasmania
Christmas Island Serco Australia Pty Ltd
Life Without Barriers, trading as National Immigration Support Services (contingency provider)

Statistics

Statistics are available for:

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