Order a replacement ImmiCard

If your ImmiCard is lost, stolen or damaged you can apply for a replacement ImmiCard.

The ImmiCard expiry date is not linked to the card holder's visa. Expired ImmiCards can still be used after the expiry date to verify visa status through visa entitlement verification online system known as Visa Entitlement Verification Online (VEVO) or personal details through the Document Verification Service (DVS).

The replacement card will always be issued with the same details as the original ImmiCard.

What do I need to order a replacement card?

You can order a replacement ImmiCard through our website.

You will need to provide your personal details and visa grant details found on the Visa Grant Notice you were given when your visa was granted. You will also need to provide your up-to-date Australian postal address. It is important that you enter your details exactly as they appear on the Visa Grant Notice.

You will also need to prove your identity by attaching certified copies of identity documents to your application.

If none of the identity documents you provide has a photograph, you will need to attach a recent photograph of yourself with your application.

Who can certify my documents?

In Australia, copies of documents can be certified by officials, such as a magistrate, justice of the peace or bank managers. A full list of occupations can be found online.

We will also accept a stamped certification from your service provider.

A post office can scan and certify documents, and take your photograph (which you might need to attach to your application to prove your identity).

What if the replacement card is for someone younger than 15?

A parent or guardian will need to apply on behalf of children under the age of 15. If you are the child's parent or guardian you will need to provide proof of your identity as well as proof of your relationship to the child. For example, you can attach a certified copy of a Medicare card or other documentation authorising your guardianship or custodianship.

If you do not have such documents, you will need to visit one of our offices to verify your identity.

You can order a replacement ImmiCard through our website.

When will my card be delivered?

If your application is successful, your replacement ImmiCard will arrive by registered post within 14 days from the date you submit your application. Do not resubmit your application or contact us during this time. If your application is not successful, you will receive an email stating the reason why.

If you are not at home when the ImmiCard is delivered, you will be able to collect it from the Australia Post office named on the delivery slip left in your post box. To collect your post from a post office you will need to prove who you are by showing your Visa Grant Notice or Medicare card.

What can I do if I haven't received my ImmiCard?

If your ImmiCard is not available when you are released from detention you will be given an ImmiCard report. The ImmiCard report contains your personal details and unique ImmiCard number. You can use the ImmiCard report to access services instead of an ImmiCard. Agencies can verify your visa entitlements using the ImmiCard number through VEVO.