Individuals and Travellers

Attach documents to an online application

​​This information offers you guidance in attaching documents to your online application.

Before you start attaching files to your application, it is important that you read the information below and in particular are aware that:

  • There is a limit to the type, size and number of files you can attach to each application type as outlined below. Upload any required or critical documents first and then any other recommended documents you want to provide.
  • You will not be able to remove a file once it has been attached, so make sure that you attach the correct file. We also cannot delete attachments as they form part of your application so please do not contact us about deleting attachments.
  • If you have reached your limit and have more documents to attach, you will need to wait until your application has been allocated to a case officer and they advise you of specific additional information that you need to provide and where to send this information.
  • If you attach low quality scanned documents, it might slow down the processing of your application.

Documents you need to attach

Check the relevant document checklist for the list of documents required for any visa, sponsorship, nomination or citizenship application.

You do not need to attach documents for 'My Health Declarations'.

Visa applications

You can attach documents to your visa application after you have submitted and paid for your application, until it is finalised.

Note: If you need to attach documents, make sure you do so as soon as possible after submitting your application to ensure your application can be processed as quickly as possible. Some applications may be refused if you have not attached documents at time of lodgement.

Citizenship applications

You will be required to attach documents to your citizenship application before you proceed to pay and submit you application.

If you have already submitted your application, and are required to attach additional documents, you will need to go back into your application to attach your documents.

Number of documents that can be attached

The following table details the maximum number of files you are able to attach to each online application.

Application typeMaximum number
of files
Business Innovation and Investment (132, 188, 888)0
See the relevant visa subclass page for information on where to send the documents

Citizenship by Descent20 per applicant
Citizenship by Conferral20 per applicant
eVisitor (651)30
Maritime Crew (988)0
Partner (300, 309/100, 820/801)60 per applicant
Permanent Employer Sponsored or
Nominated (186, 187)
Nomination
Application


60
60 per applicant
Resident Return (155/157)30
Skilled Migration (189, 190, 476, 489, 887)60 per applicant
Student (570, 571, 572, 573, 574, 575)30
Temporary Graduate (485)60 per applicant
Temporary Work (Short Stay Activity) (400)60 per applicant
Temporary Work (Skilled) (457)
Sponsorship
Nomination
Application

60
60
60 per applicant
Visitor (600)30
Working Holiday (417, 462)30

Type of files that can be attached and tips for reducing the file size

Visa applications

We are able to accept the following file formats up to 5MB in size.

ExtensionFile type​Tip to reduce file size
.BMP​Bitmap image file​Use a freeware graphics program to convert .BMP files to .JPG files.
.DCMDICOM digital x-ray image
.DOC 
.DOCX
​Microsoft Word document

​Remove unnecessary images, formatting and macros. If it is .DOC, save the file as a Word 5.0/95 version. If the file is still too large, create a PDF document.
See Adobe Document Solutions for assistance.
.DOT​Microsoft Word 2003 template​Remove unnecessary images and macros. If template functionality is not necessary, save the file as a .DOC or .RTF file.
.GIF​Graphics Interchange Format image or graphics file​Reduce the file size of a .GIF image by setting the resolution to 96 DPI (dots per inch).
.JPG​JPEG image file​Reduce the file size of a .JPG image by setting the resolution to 96 DPI (dots per inch).
.PDF​Adobe Acrobat Portable Document Format fileReduce the file size of a .PDF document by:
  • Recreating the PDF with Distiller set to 'lowest file size'.
  • Ensuring that all images in the PDF are set to 96 DPI.
.PNGPNG image file 
.PPT
.PPTX
​Microsoft PowerPoint presentation documentSave the file as a RTF or DOC file or create a PDF document.
See Adobe Document Solutions for assistance.
.RTF​Rich Text Format documentRemove any unnecessary graphics, links or formatting.
.TXT​Text fileIf a bare text file is over 500KB, it will be physically too long to be useful. Consider splitting the document into more useful parts or removing unnecessary data.
.XLS
.XLSX
​Microsoft Excel spreadsheet

If it is .XLS file, remove unnecessary images and macros. Save the file as an Excel 5.0/95 version.

Citizenship applications

We are able to accept the following file formats up to 5MB in size.

ExtensionFile type​Tip to reduce file size
.JPG
.JPEG
.JPE
​JPEG image file​Reduce the file size of a .JPG image by setting the resolution to 96 DPI (dots per inch).
.BMP​Bitmap image file​Use a freeware graphics program to convert .BMP files to .JPG files.
.GIF​Graphics Interchange Format image or graphics file​Reduce the file size of a .GIF image by setting the resolution to 96 DPI (dots per inch).
.PDF​Adobe Acrobat Portable Document Format fileReduce the file size of a .PDF document by:
  • Recreating the PDF with Distiller set to 'lowest file size'.
  • Ensuring that all images in the PDF are set to 96 DPI.
    Note: Encrypted .pdf files cannot be accepted. You must save your scanned file in a different file format before attaching.
.PNGPNG image file 

Note: If you attach documents after submitting your citizenship application we can only accept scanned documents in the following file formats no larger than 500KB.

ExtensionFile type​Tip to reduce file size
.JPG
.JPEG
.JPE
​JPEG image file​Reduce the file size of a .JPG image by setting the resolution to 96 DPI (dots per inch).

​File naming tips​

When naming your files to be attached to an online application only use numbers 0–9 and letters A–Z (upper and lower case), dashes '–' and underscores '_'. 

You must avoid using spaces ' ', periods '.', ampersand '&', hash '#', star '*', exclamation marks '!', quotations '' "" and any other character that is not a letter, a number, a dash or an underscore.

Compressed files 

We do not accept files that have been compressed. A compressed file is a container for documents, programs or other files that have been packaged together and reduced in size.

A common example is files compressed using WinZip® with a '.zip' file extension. If the document you are attempting to attach is too large we recommend that you create a PDF document.

See Adobe Document Solutions for assistance.

Help

The following quick reference guides provide assistance on attaching documents to an application in ImmiAccount:

Search all visas

Search visas