Individuals and Travellers

Attach documents to an online application

 

This information offers you guidance in attaching documents to your online application. You can attach documents after you have submitted and paid for your application, until it is finalised by us.

Before you start attaching files to your application, it is important that you read the information below and in particular are aware that:

  • There is a limit to the type, size and number of files you can attach to each application type as outlined below. Upload any required or critical documents first and then any other recommended documents you want to provide.
  • You will not be able to remove a file once it has been attached, so make sure that you attach the correct file. We also cannot delete attachments as they form part of your application so please do not contact us about deleting attachments.
  • If you have reached your limit and have more documents to attach, you will need to wait until your application has been allocated to a case officer and they advise you of specific additional information that you need to provide and where to send this information.
  • If you attach low quality scanned documents, it might slow down the processing of your application.

Documents you need to attach

Check the relevant  document checklist for the list of documents required for any visa, sponsorship, nomination or citizenship application.

You do not need to attach documents for 'My Health Declarations'.

Note: If you need to attach documents, make sure you do so as soon as possible after lodging your application to ensure your application can be processed as quickly as possible.

Number of documents that can be attached

The following table details the maximum number of files you are able to attach to each online application.

Application type Maximum number
of files
Business Innovation and Investment (132, 188, 888) 0
See the relevant visa subclass page for information on where to send the documents

Citizenship by Descent 60 per applicant with a maximum of
five photos 
eVisitor (651) 30
Maritime Crew (988) 0
Partner (300, 309/100, 820/801) 60 per applicant
Permanent Employer Sponsored or
Nominated (186, 187)
Nomination
Application


60
60 per applicant
Resident Return (155/157) 30
Skilled Migration (189, 190, 476, 489, 887) 60 per applicant
Student (570, 571, 572, 573, 574, 575) 30
Temporary Graduate (485) 60 per applicant
Temporary Work (Short Stay Activity) (400) 60 per applicant
Temporary Work (Skilled) (457)
Sponsorship
Nomination
Application

60
60
60 per applicant
Visitor (600) 30
Working Holiday (417, 462) 30


Type of files that can be attached and tips for reducing the file size

We are able to accept the following file formats up to 5MB in size.

Note: If your application is citizenship related, you can only attach jpeg (.jpg) files of up to 500KB in size.

Extension File type ​Tip to reduce file size
.BMP ​Bitmap image file ​Use a freeware graphics program to convert .BMP files to .JPG files.
.DCM DICOM digital x-ray image
.DOC 
.DOCX
​Microsoft Word document

​Remove unnecessary images, formatting and macros. If it is .DOC, save the file as a Word 5.0/95 version. If the file is still too large, create a PDF document.
See Adobe Document Solutions for assistance.
.DOT ​Microsoft Word 2003 template ​Remove unnecessary images and macros. If template functionality is not necessary, save the file as a .DOC or .RTF file.
.GIF ​Graphics Interchange Format image or graphics file ​Reduce the file size of a .GIF image by setting the resolution to 96 DPI (dots per inch).
.JPG ​JPEG image file ​Reduce the file size of a .JPG image by setting the resolution to 96 DPI (dots per inch).
.PDF ​Adobe Acrobat Portable Document Format file Reduce the file size of a .PDF document by:
  • Recreating the PDF with Distiller set to 'lowest file size'.
  • Ensuring that all images in the PDF are set to 96 DPI.
.PNG PNG image file  
.PPT
.PPTX
​Microsoft PowerPoint presentation document Save the file as a RTF or DOC file or create a PDF document.
See Adobe Document Solutions for assistance.
.RTF ​Rich Text Format document Remove any unnecessary graphics, links or formatting.
.TXT ​Text file If a bare text file is over 500KB, it will be physically too long to be useful. Consider splitting the document into more useful parts or removing unnecessary data.
.XLS
.XLSX
​Microsoft Excel spreadsheet

If it is .XLS file, remove unnecessary images and macros. Save the file as an Excel 5.0/95 version.

File naming tips

When naming your files to be attached to an online application only use numbers 0–9 and letters A–Z (upper and lower case), dashes '–' and underscores '_'. 

You must avoid using spaces ' ', periods '.', ampersand '&', hash '#', star '*', exclamation marks '!', quotations '' "" and any other character that is not a letter, a number, a dash or an underscore.

Compressed files 

We do not accept files that have been compressed. A compressed file is a container for documents, programs or other files that have been packaged together and reduced in size.

A common example is files compressed using WinZip® with a '.zip' file extension. If the document you are attempting to attach is too large we recommend that you create a PDF document.

See Adobe Document Solutions for assistance.

Help

A quick reference guide on how to attach documents to an application (415KB PDF) is available.

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