Individuals and Travellers

Common online error messages

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Below is a list of common online error messages you might see when using our systems as well as advice about how to proceed to resolve the issue.

General application messages

An application for this service has already been lodged

If you receive this message you will need to contact us using our ImmiAccount technical support form. You will not be able to complete this application online until we are able to resolve this particular status.

Our records indicate that this applicant already has an in progress application

If you receive this message our records indicate you have already lodged an application or have an un-finalised event from a previous application. You will not be able to continue with this online application until your previous application is finalised or your client record is corrected.

If you have not recently lodged an application, you will need to contact us using our ImmiAccount technical support form.

Our records indicate that you are unable to complete an application for this visa online

If you receive this message, you will not be able to complete your application online but might be able to apply using a paper application. You will need to lodge your application at your nearest immigration office, or contact us using our ImmiAccount technical support form for more information or assistance.

Our records indicate that you are in Australia

To apply for certain visas you must be outside Australia. Our records indicate that you are in Australia. Please check and re-enter your details. You will not be able to continue with this online application if you are in Australia. If you are outside Australia and continue to receive this error you will need to contact us using our ImmiAccount technical support form.

You are not eligible to use this service, as you must be outside Australia to apply for this visa

If you receive this message our records indicate that you are in Australia. If you are outside Australia you will need to contact us using our ImmiAccount technical support form, to resolve your location status, before you will be able to complete the online application.

The information you have entered has not enabled us to identify you

If you receive this message our records indicate based on the information provided, that we are unable to identify you.  Please ensure that the information you have entered into your application is correct. If you have checked and re-entered your details and you continue to receive this error, you will need to contact us using our ImmiAccount technical support form.

Your application cannot be accepted online as the department has not been able to identify you

As part of submitting an online application, we attempt to identify you against our records.  If you receive this message, your details are not being recognised. Please check and re-enter your name, date of birth and passport details. If, after re-entering your details, you still receive this error you will need to contact us using our ImmiAccount technical support form.

Our records indicate that you currently hold an Australian visa

If you receive this message our records indicate that you might already have a valid visa. Continuing with this new application might result in your current visa being ceased if you are granted a new visa. If you do not hold a valid visa you will need to contact us using our ImmiAccount technical support form.

Our records indicate that you do not hold a valid pre-requisite visa

For certain subclasses you need to hold a valid pre-requisite visa to apply. Please check the eligibility criteria for the visa on our website. You should also check that you are in the correct location to apply and have selected the correct application based on your current location (in or outside Australia).

If you do not hold a valid pre-requisite visa you will not be able to continue. You might be able to lodge a paper application.

If you do hold a valid pre-requisite visa and have selected the correct application based on your current location, you will need to contact us using our ImmiAccount technical support form.

You are be in a location that means you cannot use this service

Please check the eligibility criteria for the visa on our website. You should check that you are in the correct location to apply and have selected the correct application based on your current location (in or outside Australia).

If you have selected the correct application based on your current location but still get this error message, you will need to contact us using our ImmiAccount technical support form.

Our records indicate that family unit member cannot be included in this online application

If you receive this message our records indicate that a member of your family unit might not be able to be included in your online application. You will need to contact us using our ImmiAccount technical support form for assistance.

Our records indicate that applicant John Citizen is not able to complete an application for this visa. You will not be able to continue with this application. For further information or assistance please contact an office of this department in Australia, quoting reference 2444.

This error indicates that you have entered an incorrect visa grant number or visa label number on page five (Additional identity questions) of your application. If you save and exit the application you will not be able to continue past page four (Critical data confirmation) to fix the error. You will need to contact us using our ImmiAccount technical support form.

This service is temporarily unavailable. Please try again later.

You can get this message for any number of reasons, including:

  • an issue with your browser
  • an issue with your client record (multiple records)
  • your application might have been corrupted due to information you have entered/copied and pasted into the application.

If you receive this message, try the following:

  • clear your browser cache/history and try again
  • try using a different browser (the latest version of Internet Explorer, Mozilla Firefox or Google Chrome)
  • remove any text you have copied and pasted into the free text fields of the application form and type straight into the application.

If you still continue to get this message you will need to contact us using our ImmiAccount technical support form for assistance.

We are currently experiencing a technical issue with our systems. You will not be able to proceed with this application at this time as this service is temporarily unavailable.  Please try again later.

You can get this message for any number of reasons, including:

  • an issue with your browser
  • an issue with your client record (multiple records)
  • your application could have been corrupted due to information you have entered/copied and pasted into the application.

If you receive this message, try the following:

  • clear your browser cache/history and try again
  • try using a different browser (the latest version of Internet Explorer, Mozilla Firefox or Google Chrome)
  • remove any text you have copied and pasted into the free text fields of the application form and type it straight into the application.

If you still continue to get this message you will need to contact us using our ImmiAccount technical support form for assistance.

Business Innovation and Investment visas

Subclass 132, 188, 888

Attachments cannot be provided online for Business Innovation and Investment visas

If you live in the People's Republic of China (PRC), Hong Kong (SAR), Macau (SAR) or Taiwan send your documents to the Australian Consulate General Hong Kong.

If you live elsewhere send your documents by registered post to the Adelaide office in South Australia - attention the Adelaide Business Skills Processing Centre.

Maritime Crew visa

Subclass 988

An application has already been received for this person, you cannot proceed with this application at this time

This message will appear if you have already lodged a Maritime Crew visa application. You will not be able to complete an online visa application until your previous visa application is finalised. If you have not previously lodged an application, you will need to contact us using our ImmiAccount technical support form.

An application for this service has already been lodged within the last seven days

If you have applied for a Maritime Crew visa in the last seven days, you will not be able to lodge another Maritime Crew Visa. Once the seven days have passed, the online service will be available to you. If you have not lodged an application in the last seven days, you will need to contact us using our ImmiAccount technical support form.

Partner visas

Subclass 300, 309/100, 820/801

The applicant is unable to continue this application as the related application details cannot be confirmed. The applicant might wish to review the information entered in this application prior to continuing.

If you receive this message trying to complete the 'Sponsorship for a partner to migrate to Australia' form it usually means the partner visa application has not been submitted. Your partner needs to complete and submit the 'Migration to Australia by a Partner' form before you can continue the sponsorship form.

If you receive this message trying to complete the 'Partner Visa – Information for Permanent Stage Processing' form it usually means you have entered the incorrect Transaction Reference Number (TRN) or Application ID for the related application (your first stage partner application). Check the TRN or Application ID you have entered on page two of the application. These numbers are usually included in any correspondence you have been sent about your application.

Permanent Employer Sponsored or Nominated visas

Subclass 186, 187

The associated nomination details provided cannot be verified. The applicant will not be able to continue until the employer nomination has been submitted. Check the nomination details with the employer and amend if necessary. If the associated nomination has been submitted and this error is still displaying, contact the department for further advice.

This message appears in the visa application when you have entered an incorrect Transaction Reference Number (TRN) for the associated nomination application or the employer has not yet lodged the nomination application.

You will need to check the TRN with your employer and that the nomination application has been lodged before you can continue with the visa application.

An employer nomination must always be lodged and the nomination paid for before the visa applicant can complete their application.

Resident Return visa

Subclass 155, 157

The information you have entered has not enabled us to identify you

Our records indicate (based on the information provided), that we are unable to identify you. Please ensure that the information you have entered into your application is correct. If you have checked and re-entered your details and you continue to receive this error, you will need to contact us using our ImmiAccount technical support form.

Note:

  • If you have been issued a new passport since you last left/entered Australia, you should update your passport details with the Department before starting your application. You can do this by completing Form 929 Change of address and/or passport details and return it to an office of the Department. If you currently have a visa or citizenship application being processed, in your ImmiAccount, you can update your passport details through the Update Us link in your ImmiAccount.
  • If you are unsure of your visa grant number or visa label number, you can leave these fields blank. Your grant number can be found on the grant letter issued with your previous permanent visa. Your visa evidence number is 11 characters and can be found on the visa label if you have one in your passport. Do not include the V symbol or the < symbol.

You either:

  1. do not hold a valid pre-requisite visa OR
  2. this Department is unable to determine your eligibility to enable use of this service.

If you receive this message our records indicate that you do not hold a valid pre-requisite visa or you are not eligible to apply. Please check the eligibility criteria for this visa on our website. If you do not hold a valid pre-requisite visa or you have let your current visa expire you will not be able to continue. You will need to lodge a paper application.

The following errors have been encountered:

  • Field Residential address State or Province is required
  • Field Residential address country is required
  • Field Residential address Australian State or Territory should not be answered.

If you receive this error message it usually means you have missed completing a field of the Residential address details page.

If you currently live in Australia you need to complete all of the following fields:

  • Address
  • Suburb/Town
  • Australian State or Territory
  • Postcode
  • Country.

If you currently live outside Australia you need to complete all of the following fields:

  • Address
  • Suburb/Town
  • State or Province outside Australia
  • Postcode
  • Country.

Skilled migration visas

Subclass 175, 176, 189, 190, 475, 476, 485, 487, 459 885, 886, 887

Our records indicate that a family unit member cannot be included as a migrating or non-migrating dependant in this online application

Our systems indicate that a member of your family unit might not be able to be included in your application to migrate with you. Please ensure that members of your family unit are in the same location as you (in or outside Australia) and hold the same visa as you. If you continue to receive this error you will need to contact us using our ImmiAccount technical support form.

The information you have entered has not enabled us to identify family unit member

If you receive this message our records indicate (based on the information provided), that we are unable to identify members of your family unit. Please ensure that the information you have entered into your application is correct. If you have checked and re-entered their details and you continue to receive this error, you will need to contact us using our ImmiAccount technical support form.

Your SkillSelect invitation has expired. Please be advised that your invitation expired on the date below and you can no longer lodge a valid visa application on the basis of this invitation.

This error message can sometimes appear on the final day of your invitation. If you receive this message, but your invitation has not yet expired, you will need to contact us using our ImmiAccount technical support form.

Student visas

Subclass 570, 571, 572, 573, 574, 575

Our records indicate that the Confirmation of Enrolment (COE) you have provided cannot be validated

There might be several reasons for this error. You will not be able to continue with this online application until the COE can be validated. These can include:

  • COE was not entered correctly into the COE field
  • date of birth listed against the COE is not the same as the date of birth you are entering into the application
  • course commencement date is more than three months in the future.

Please confirm that your personal details listed against the COE are correct. 

Note: If the information listed against the COE is incorrect you must contact the education provider and ask them to issue a new COE with the correct personal details. We do not issue COE's, nor can we change information against a COE.

If you still receive this error after confirming your details against the COE you will need to contact us using our ImmiAccount technical support form.

Our records indicate that your course commencement details have not yet been confirmed

If you receive this message our records indicate that your course commencement details have not been confirmed. You will need to contact your education provider. It is their role to provide you a COE and to confirm your course commencement date.

Our records indicate that the Confirmation of Enrolment (COE) you have provided is invalid

If you receive this error our records indicate that your COE might be invalid. You will need to ensure that the information entered into the online application is the same as the details listed against the COE. If the information listed against the COE is incorrect you must contact the education provider and ask them to issue a new COE with the correct personal details.

If you are satisfied that the COE details are correct you will need to contact us using our ImmiAccount technical support form.

Our records indicate that either (1) the student's Confirmation of Enrolment (COE) is invalid or (2) this Department is unable to determine your eligibility to use this service

If you receive this error our records indicate that your COE might be invalid. You will need to ensure that the information entered into the online application is the same as the details listed against the COE. If the information listed against the COE is incorrect you must contact the education provider and ask them to issue a new COE with the correct personal details.

If you are satisfied that the COE details are correct you will need to contact us using our ImmiAccount technical support form.

Our records indicate that you are unable to complete an application for this visa online

If you receive this message our records indicate that you are trying to lodge an application for a student that is Assessment Level (AL) 2 or 3. Only authorised Education agents can lodge AL 2-3 applications using an organisational account.

If you are an AL 2-3 student you will need to lodge a paper application or use an authorised Education agent to lodge your application online.

If you are an Education agent you need to register for an organisation account and be approved to lodge student visa AL 2-3 applications.

You do not hold a valid prerequisite visa to enable use of this service

If you are applying for a student visa in Australia you need to hold a valid pre-requisite (qualifying) visa. Please check the eligibility criteria for the visa on our website. You should also check that you have selected the correct application (first student visa or a continuation of your current visa) and location (in Australia).

If you do not hold a valid pre-requisite visa you will not be able to continue. You might be able to lodge a paper application.

If you do hold a valid pre-requisite visa and have selected the correct application based on your current location, you will need to contact us using our ImmiAccount technical support form.

No welfare arrangements in place

If you receive this message our records indicate that the student is under 18 and there are no welfare arrangements in place. You will not be able to continue with this online application. You will need to lodge a paper application.

We are currently experiencing a technical issue with our systems. You will not be able to proceed with this application at this time as this service is temporarily unavailable.

This message sometimes presents where the student is under 18 and there are no welfare arrangements in place. You will not be able to continue with this online application. You will need to lodge a paper application.

Our records indicate that your family unit member is in Australia

If you are receiving this error our records indicate that a member of your family unit is in Australia. If the member of your family unit is in Australia they will not be able to be included in your online application. If the member of your family unit is outside Australia you will need to contact us using our ImmiAccount technical support form to have their location resolved.

Our records indicate that your family unit member is not in Australia

If you are receiving this error our records indicate that a member of your family unit is not in Australia. If the member of your family unit is not in Australia they will not be able to be included in your online application. If the member of your family unit is in Australia you will need to contact us using our ImmiAccount technical support form to have their location resolved.

You are not eligible to use this service until the student you are joining has commenced their studies

If you receive this error our records indicate that the student you want to join in Australia has not commenced their studies. You will not be able to continue with this online application until your family member has commenced their studies. If you know that your family member has commenced studying in Australia you will need to contact us using our ImmiAccount technical support form.

Temporary Activity visa

Subclass 408

Our records indicate that we already have a Temporary Activity Visa application for the person that is currently being assessed

If you receive this error message our records indicate that you have already lodged a Temporary Activity visa application. You will not be able to complete an online visa application until your previous visa application is finalised. If you have not lodged an application for a Temporary Activity visa you will need to contact us using our ImmiAccount technical support form.

Our records indicate that you currently hold an Australian visa

If you receive this error our records indicate that you might already have a valid visa. Continuing with this application might result in your current visa being ceased if granted a Temporary Activity visa. If you do not hold a valid visa you will need to contact us using our ImmiAccount technical support form.

Temporary Work (Short Stay Specialist) visa

Subclass 400

Our records indicate that one or more of the applicants is currently in Australia

This visa can only be applied for when all applicants are outside Australia. You will not be able to include a member of the family unit’s details in the application if they are in Australia. To continue, you can delete the link on the family member table in your application to remove the details from the application, however, members of the family unit could be disadvantaged if the application proceeds. Otherwise, you could contact us before proceeding with this application.

If the member of the family unit is outside Australia and you continue to receive this error you will need to contact us using our ImmiAccount technical support form.

Our records indicate that the applicant John Citizen is not able to complete an application for this visa using this service. You will not be able to continue with this e-lodged application but can apply using a paper application. For further information or assistance you can contact your nearest Australian Immigration Office if outside Australia, or an office of this department in Australia, quoting reference 3173.

If you continue to receive this error, you will need to contact us using our ImmiAccount technical support form.

Temporary Work (Skilled) visa

Subclass 457

Sponsorship application

Our records indicate that you are unable to complete an application online

This message relates to a 457 sponsorship application and indicates that there is a problem with the Business Sponsor. You will not be able to continue with this online application. If any of the following applies to the Business Sponsor you will need to contact the processing centre where the sponsoring business's head office is located.

  • Has the sponsorship application been withdrawn?
  • Has the sponsorship expired?
  • Is the Sponsorship ID entered correctly?
  • Has there previously been a Sponsorship refused?

All of these circumstances will prevent further lodgement of an online sponsorship application.

Nomination application

Please contact the department's Processing Office nominated in the Sponsorship Agreement

This message is displayed in the nomination application where the Business Sponsorship Agreement Number is incorrect, no longer valid or has been entered in the wrong field (ie. in the Sponsorship Application Transaction Reference Number (TRN) field instead of the Business Sponsorship Agreement Number field).

Please check and re-enter the details for the sponsorship. If you still continue to get this message you will need to contact us using our ImmiAccount technical support form for assistance.

Field Sponsorship Application Transaction Reference Number (TRN) is invalid

This message is displayed in the nomination application where the Sponsorship Application Transaction Reference Number (TRN) has been entered incorrectly. The format for a TRN is 10 digits (letters and numbers), starting with EGO or EGN. You might be entering the Business Sponsorship Agreement Number in the TRN field.

Please check you are entering the correct number in the correct field.

Primary visa application

Our records indicate that the nomination position is already filled

If you receive this message you will not be able to continue with this online application. You will need to contact us using our ImmiAccount technical support form for assistance.

Our records indicate that this Nomination ID is unknown

This message is displayed in the 457 visa application where the Nomination ID cannot be identified by our systems. Please check and re-enter the Nomination ID. If you are still unable to use the Nomination ID you will need to contact us using our ImmiAccount technical support form.

Please contact the department's Processing Office nominated in the Sponsorship Agreement

This message is displayed in the 457 visa application where the:

  • Business Sponsorship Agreement Number is incorrect, no longer valid or entered in the incorrect field or
  • Nomination Application Transaction Reference Number (TRN) is incorrect or has been entered in the wrong field.

Please check and re-enter the details for the sponsorship and / or nomination and make sure to enter the appropriate number in the correct field. If you still continue to get this message you will need to contact us using our ImmiAccount technical support form for assistance.

Field Nomination Application Transaction Reference Number (TRN) is invalid

This message is displayed in the 457 visa application where the Nomination Application Transaction Reference Number (TRN) has been entered incorrectly. The format for a TRN is 10 digits (letters and numbers), starting with EGO or EGN. You might be entering the Nomination Approval Number in the TRN field.

Please check you are entering the correct number in the correct field.

Your application cannot be accepted online as the department has not been able to identify you

This message is displayed in the 457 visa application. As part of submitting an online application, we attempt to identify you against our records. If you receive this message, your details are not being recognised. Please check and re-enter your name, date of birth and passport details. If, after re-entering your details, you still receive this error you will need to contact us using our ImmiAccount technical support form.

Note: You will need to ensure that you are correctly answering the location question for this application.

Please check the answer to the following question: Are you submitting this application from outside Australia?

The answer to this question should reflect the location of the applicant (not the Agent, or the location of the business).

Answer:

  • 'Yes' if you are completing this application while you are currently outside Australia
  • 'No' if you are completing this application while you are currently in Australia.

If, after answering this question correctly, the error remains you will need to contact us using our ImmiAccount technical support form.

Our records indicate that you are not the holder of a substantive visa

This message is displayed in the 457 visa application and indicates that you do not currently hold a qualifying or substantive visa. If you do hold a qualifying or substantive visa you will need to contact us using our ImmiAccount technical support form.

Subsequent entrant visa application

The department has no record of the application reference number provided

This message is displayed in the 457 Subsequent Entrant application if the Transaction Reference Number (TRN) of the subclass 457 visa holder entered does not match our system records. Make sure that the TRN entered belongs to the main (primary) 457 visa holder.

Other reasons for this error are:

  • The main 457 applicants' date of birth has been incorrectly entered
  • The main applicant has not yet been granted a 457 visa.

If, after checking and re-entering the details, you still receive this error you will need to contact us using our ImmiAccount technical support form.

Your application cannot be accepted online as the department has not been able to identify the Primary Visa Holder from the details that you have entered.  

This message is displayed in the 457 Subsequent Entrant application where the Transaction Reference Number (TRN) of the subclass 457 visa holder has been entered in the wrong field. Please check that you have entered the TRN into the Visa Application Transaction Reference Number field and not the Visa Approval Number field.

If, after checking and re-entering the details, you still receive this error you will need to contact us using our ImmiAccount technical support form.

Visitor visas

Subclass 600, 651

Our records indicate that you are unable to apply for a Visitor visa using this online service

If you receive this message you will be unable to continue your online application. Please lodge your application at your nearest immigration office.

The information you have entered has not enabled us to identify you

Our records indicate based on the information provided, that we are unable to identify you. Please ensure that the information you have entered into your application is correct. If you have checked and re-entered your details and you continue to receive this error, you will need to contact us using our ImmiAccount technical support form.

Note: This error is often received by visa applicants in Australia applying for an extension of a visitor visa. If you are applying for an extension, you must be in Australia and known to the department.

Your application cannot be accepted online as the department has not been able to identify you

As part of submitting an online application, we attempt to identify you against our records. If you receive this message, your details are not being recognised. Please check and re-enter your name, date of birth and passport details. If, after re-entering your details, you still receive this error you will need to contact us using our ImmiAccount technical support form.

Note: If you are applying for an extension to your existing visitor visa, you must be in Australia and known to the department.

Departmental systems indicate that you are unable to make an application for an eVisitor

This error indicates that you might not be from an eligible eVisitor passport country or you might be entering your passport number incorrectly.

If you are from an eligible country, please check your passport number. You need to enter it exactly as per the machine readable zone of your passport. You might have entered a '0' instead of an 'O' or a '1' instead of an 'I' or vice versa.  

If you continue to receive this error, you will need to contact us using our ImmiAccount technical support form.

If you are not from an eligible country, you will need to submit a paper application at your nearest immigration office.

Our records indicate that the applicant is not able to complete an application for this visa using this service. You will not be able to continue with this e-lodged application but can apply using a paper application. For further information or assistance you can contact your nearest Australian Immigration Office if outside Australia, or an office of this department in Australia, quoting reference 3173.

This error indicates that you might not be from an eligible e600 passport country or you might be entering your passport number incorrectly.

If you are from an eligible country, please check your passport number. You need to enter it exactly as per the machine readable zone of your passport. You might have entered a '0' instead of an 'O' or a '1' instead of an 'I' or vice versa.  

If you continue to receive this error, you will need to contact us using our ImmiAccount technical support form.

If you are not from an eligible country, you will need to submit a paper application at your nearest immigration office.

Working Holiday visas

Subclass 417, 462

Your application cannot be accepted online as the department has not been able to identify you

As part of submitting an online application, we attempt to identify you against our records. If you receive this message, your details are not being recognised. Please check and re-enter your name, date of birth and passport details. If, after re-entering your details, you still receive this error you will need to contact us using our ImmiAccount technical support form.

Note: To apply for a second Working Holiday visa you must have held a first Working Holiday visa. 

Our records indicate that you have a condition on your current visa that restricts the visas you can apply for while in Australia

You will receive this error message if you are in Australia and your current visa has a condition that prevents you making a further Working Holiday application. If you have applied for and received a waiver, allowing you to apply for a further Working Holiday visa you will still not be able to continue your application online. If you are eligible to apply, then you will need to lodge a paper application at your nearest immigration office.

Our records indicate that you have visa conditions 8510, 8511 or 8512 attached to your current visa

Visa holders who have these conditions will not be able to continue with this online application. If you receive this error message you will need to contact us using our ImmiAccount technical support form.

You are not able to proceed with this application as you have an unfinalised Working Holiday Visa application.

This message appears if our records indicate that you have lodged a previous Working Holiday visa application that is not finalised. If you receive this message you will not be able to continue your application online until your previous application is finalised. If you have not previously lodged an application, you will need to contact us using our ImmiAccount technical support form.

ImmiAccount issues

Invalid session token on request

This error message can indicate a problem with your browser session.

If you are getting this message please clear your internet browser history and try again.

Each internet browser will have different instructions and options for doing this. However, generally you will need to delete all of the following:

  • temporary internet/website files
  • cookies
  • browsing history
  • download history.

You might need to do this a number of times.

The system is currently unavailable

This error message can indicate a problem with your browser session.

If you are getting this message please clear your internet browser history and try again.

Each internet browser will have different instructions and options for doing this. However, generally you will need to delete all of the following:

  • temporary internet/website files
  • cookies
  • browsing history
  • download history.

You might need to do this a number of times.

I submitted my application more than 24 hours ago and I have not received an acknowledgement letter and the application status is not 'In progress'

If you submitted and paid for your application but did not receive an acknowledgement letter and the application status is still not 'In progress' you need to contact us using our ImmiAccount technical support form as the application might have failed to lodge to our processing system. If you are in Australia and your visa is due to expire please contact us urgently so we can ensure your bridging visa is granted in time.

I created and saved and application but I can't see it in my ImmiAccount

If you created and saved your application but it is not showing in your ImmiAccount you need to contact us using our ImmiAccount technical support form to resolve the issue. You will not be able to continue your application until we can push the application into your account.

My application appears twice in the 'My applications summary' screen in my ImmiAccount

If your application appears twice in the 'My applications summary' screen and you are unable to view or remove either application you will need to contact us using our ImmiAccount technical support form to resolve the issue.

Payment issues

Error – Declined
Error – Referred
Error – Unspecified failure

These errors can indicate a problem with your credit/debit card, including:

  • entering an invalid combination of credit card number, expiry date and Card Security Code (CSC)
  • reaching your credit limit (for example, the limit allowed for a single transaction or your daily transaction limit).

Check the card details you are entering. If you still get an error you might want to try another accepted credit card (Visa, Mastercard, American Express, Diners or JCB) or contact your bank for assistance. Your credit limit might need to be increased to pay for your application.

Note: Currently the only option of payment for most online applications is through a credit card/debit card.

Invalid Card Number : CardNum
Invalid Field : CardNum

This error indicates that the credit card number entered does not meet formatting and checks. You might have entered the credit card number incorrectly. Check the credit card number and try again.

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