eMedical, our electronic health processing system, is used to process Australian immigration health examinations.
Important: In some countries, you
must complete your health examination electronically unless exceptions apply.
Electronic health processing availability
As at 1 April 2015, electronic health processing of Australian immigration health examinations is available at eMedical enabled clinics in:
Afghanistan, Albania, Algeria, Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bermuda, Bhutan, Bosnia-Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burundi, Cambodia, Cameroon, Canada, Chile*, China, Colombia*, Costa Rica, Côte d'Ivoire, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Fiji, Finland, France*, French Polynesia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Guyana, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Latvia, Lebanon, Lithuania, Macau, Malawi, Macedonia, Malaysia, Maldives, Mauritius, Mexico, Moldova, Mongolia, Morocco, Myanmar, Nepal, Netherlands, New Caledonia, New Zealand*, Nicaragua, Nigeria, Norway, Oman, Pakistan, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia*, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sudan, Sweden*, Switzerland, Syria, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia and Zimbabwe.
*Although electronic health processing is available in these countries, it is not mandatory for you to complete your health examinations electronically, using eMedical, in these countries: Chile, Colombia, France, New Zealand, Russia and Sweden.
Completing your health examinations electronically
If you are completing your health examinations electronically (using eMedical) you must provide the clinic with a health case identifier (HAP ID) in order to book the appointment to complete your health examinations.
This means that you can only complete your health examinations
before lodging your visa application if you:
- hold a current valid passport; and
- use the
My Health Declarations service to obtain a HAP ID to provide the clinic.
Otherwise you need to wait until after you have lodged your visa application and been provided with a HAP ID before you can complete your health examinations.
Finding an eMedical enabled clinic
To find an eMedical enabled clinic near you, look for the eMedical
logo next to the clinic's name in the
panel physicians list.
Personal information recorded in eMedical
More information about your
personal information in emedical is available.
How can I ensure that the clinic will be able to access my case in eMedical?
If you have lodged a
paper visa application, make sure you take your Health Examination List (or other equivalent documentation from us) to the clinic. This document will contain a HAP ID that the clinic can use to access your case in eMedical.
If you have lodged a visa application
online, take your referral letter (downloaded as part of the electronic visa application process) with you to the clinic. This letter will contain a HAP ID that the clinic can use to access your case in eMedical.
Note: When booking an appointment for your health examinations at a clinic, you
must provide your HAP ID so that the clinic can locate your case in eMedical. If the clinic cannot locate your case using the HAP ID that you have provided, they will contact us directly for further advice.
Checking that your health examination results have been submitted
You can check online that your health results have been submitted by the clinic using eMedical Client as outlined below.
Note: You will need the HAP ID number that you used when you completed your health examinations to do this.
Using eMedical Client
On the eMedical Client login screen you will need to enter your family name, HAP ID and date of birth.
Complete the details requested and click on Logon.
Note: Please make sure you enter the same details as those provided on your visa application, or those provided on your My Health Declarations electronic form.
Once you have successfully logged into eMedical Client, click on the Print Information Sheet button. This will display your eMedical Information Sheet letter in a new window.
If your health case is
still being processed by the clinic, the letter will look like the image below advising that '...the status of an individual examination will not appear as complete until your case has been submitted to the Department...'
This means that your health examination results have not yet been submitted us. In this situation you may then need to follow up with the clinic in relation to the progress of your health examination results.
If your health case has been
successfully submitted by the clinic, the letter will look like the image below advising that 'Your eMedical case has been submitted to the Department...'
You may wish to save a copy of this letter and/or print it for your own records. You are also able to forward this letter to your case officer as evidence that your health examinations have been completed and submitted to the department.