Individuals and Travellers

ImmiAccount Technical Support Form


If you have a technical problem with your ImmiAccount you can use this form to request help.

Read the FAQs, common error messages and other advice on the ImmiAccount page before submitting this form.

This form is not for enquiries about the status of your visa/citizenship application or immigration options. We will not respond to status or general enquiries made using this form. See the contact us page for information on how to make a general enquiry or an enquiry about an existing application.

We aim to respond to your enquiry within five to ten business days. Please do not send through repeat requests for assistance during this period.

Personal details

Type of account

Does your enquiry relate to an application in ImmiAccount? (required)

Are you in Australia?

Is your client in Australia?

Do you need to travel in the next 7 days or will your Australian visa expire during this period?

Does your client need to travel in the next 7 days or will their Australian visa expire during this period?

Enquiry/issue (required)

Select the relevant option below and include details of any error message you receive. Please attach a screenshot of the problem you are experiencing where possible.

Provide details of your enquiry/issue

To help us respond to your issue quickly, please provide as much information as possible.

If you want to add an attachment, please select 'Attach screenshot'. Multiple screenshots can be attached, Total size cannot exceed 2.5Mb. Only files with the following extensions can be attached (.dcm, .doc, .gif, .jpg, .jpeg, .pdf, .png, .ppt, .rtf, .txt, .xls).

Please review the details of your enquiry and if you are satisfied press the submit button below once. Your email may take up to 10 seconds to process.