Reporting problems with migration agents

If you are not satisfied with the service provided by your registered migration agent you can make a complaint about an agent to the Office of the Migration Agents Registration Authority (Office of the MARA).

Obtaining a refund

The Office of the MARA does not have the power to order a migration agent to refund fees to a client.

To seek a refund from your agent you should raise your concerns with the agent or contact the consumer protection office in your state or territory.

Report an unregistered migration agent

If you want to report an unregistered migration agent or provide information about fraud and other offences believed to have been committed by unregistered migration agents, please make an online report.

Your application will not be affected if you make a complaint

The processing of your visa application will occur separately from the investigation of the complaint. Any information will be treated confidentially.

To report problems with migration agents outside of Australia

Agents registered outside Australia with the Office of the MARA

If their conduct is:

  • illegal – report them to your local law enforcement authority and your local department office
  • a breach of the Migration Agents Code of Conduct – report them to the Office of the MARA.

Unregistered agents outside Australia

If their conduct is:

  • illegal – report them to your local law enforcement authority and your local department office
  • unprofessional – report them to your local department office – offices outside Australian contact information can be found at our offices.

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