Individuals and Travellers

Medicare

​The Department of Human Services (DHS) determines whether or not you are eligible for Medicare benefits.

You might be eligible for Medicare benefits if you are living in Australia and are:

  • a permanent visa holder (including returning residents)
  • an applicant for a permanent visa (some exclusions apply) who has the right to work in Australia or who has a parent, spouse or child who is an Australian citizen or permanent resident or a New Zealand citizen (who is an Australian resident)
  • a holder of certain temporary visa
  • a temporary visa holder who lives in a country that has a Reciprocal Health Care Agreement with Australia. Some agreements require clients to be a resident and a citizen of the relevant country.

More information about Medicare eligibility can be found on the Department of Human Services (DHS) website.

How Medicare accesses your visa status information

We share visa status information electronically with DHS whenever possible. If your record is located, no additional documentation is required to demonstrate your visa status. If your record cannot be located electronically, we have agreed processes in place with DHS to reduce the need for you to return to us and obtain additional information. This includes using Visa Entitlement Verification Online (VEVO) for real-time checking of your visa status. Where your visa status cannot be confirmed using VEVO, you will need to provide proof of your visa lodgement or grant to DHS.

For example:

  • a copy of your ‘Acknowledgement of application received’ for a permanent visa application, including the names of all the applicants
  • a visa grant notification that confirms the grant of a particular visa, including the names of all the applicants.

What you should bring to Medicare

To help ensure a streamlined Medicare enrolment process, you should bring the following documentation to a DHS Service Centre:

  • a completed Medicare enrolment application form (3101) available from the DHS website
  • Identity documents (such as a birth certificate or driver licence) for all applicants
  • travel documents (such as passports or an ImmiCard) for all applicants
  • any information that we have already provided that will help to confirm your current visa status. 
    For example:
    • a copy of your ‘Acknowledgement of application received’ for a permanent visa application, including the names of all the applicants
    • a visa grant notification that confirms the grant of a particular visa, including the names of all the applicants
    • print out from VEVO of your current visa and associated conditions.

Note: If you believe you are eligible for Medicare because you have been granted a visa and you can no longer find your visa grant notification, we recommend that you print this information from VEVO before visiting DHS.

Other information you need to provide to Medicare

You might need to provide other information to meet Medicare eligibility requirements. For example, if you have applied for permanent residency and do not have permission to work in Australia you will need to provide documentation to confirm your relationship with a parent, spouse or child, and evidence of their Australian citizenship, Australian permanent residence or New Zealand citizenship (for NZ citizens who live in Australia). For more information contact Department of Human Services.

Your visa application was refused and appeal lodged

If your visa application was refused and you have lodged an appeal with either the Migration Review Tribunal (MRT) or the Refugee Review Tribunal (RRT) before 1 July 2015, or with the Administrative Appeals Tribunal (AAT) on or after 1 July 2015, we cannot confirm this, or provide you with a letter that advises of this for Medicare purposes.

Note: On 1 July 2015, the MRT and RRT merged into the AAT, so the AAT is now the only merits review tribunal to which you can lodge an appeal relating to an immigration decision. More information about the amalgamation of these tribunals, can be found on the Administrative Appeals Tribunal website.

If you have an ongoing application with either the former MRT or the former RRT, on 1 July 2015, this application would have been automatically transferred to the AAT. You should obtain a letter directly from the 'Migration and Refugee Division’ of the AAT and provide the letter to your local DHS Service Centre. This letter will also specify the visa class relating to the application under review.

Further information

Further information on Medicare services can be found on the Department of Human Services website.