Status Resolution Service

 

Illegal maritime arrivals

IMAs seeking protection in Australia were required to apply for a Temporary Protection visa (TPV) or Safe Haven Enterprise visa (SHEV) before 1 October 2017. This deadline has now passed.

If you are an IMA and have not lodged a TPV/SHEV visa application before 1 October 2017, you are now:

  • barred from applying for any type of visa in Australia
  • no longer able to access support services other than Medicare and education for school-age children.

You are expected to depart Australia.

If you do not make arrangements to depart, you risk detention and removal from Australia.

While you are making arrangements to depart, you will be granted a Bridging visa which gives you work rights, access to Medicare, and education for school-age children.  

You can ask for help to voluntarily depart Australia at any time.  

If your visa is about to expire or has expired, you should go to the My visa is about to expire or has expired webpage. It is the fastest and easiest way to resolve your immigration matter.

If you are in Australia, you must hold a valid visa for the duration of your stay and comply with the conditions of your visa. You must depart Australia no later than on the day on which your visa expires.

If you are in a situation where your visa has expired while you are in Australia, you can still depart. If you stay in Australia after your visa has expired, you become an 'unlawful non-citizen'.

The Australian Border Force (ABF) conducts visa compliance activity in the community. If you are found to be in the community without a valid visa:

  • you risk being detained and removed from Australia
  • you might have to pay the Australian Government for the cost of removing you from Australia
  • you could be banned from returning to Australia for up to three years – this is called a re-entry ban.

If you don’t have the right to remain in Australia, you must depart.

SRS outreach visits

If you cannot resolve your immigration matter through the My visa is about to expire or has expired webpage, then the Department's Status Resolution Service (SRS) can help. Status Resolution Service (SRS) officers will be undertaking an outreach visit to Toowoomba at the following date and time:

Tuesday 21 November
9.00 am to 4.00 pm
Centrelink Toowoomba Office
12-20 Bell Street (ground floor) Toowoomba.

During these visits, SRS officers can explain your visa options, and tell you how decisions you make now can affect your options later on. They can also help you plan your departure from Australia, and refer you to other services where necessary.

How we can assist

If you cannot resolve your immigration matter through the My visa is about to expire or has expired webpage, then the Department's Status Resolution Service can help.

SRS officers can explain your visa options and tell you how decisions you make now can affect your options later on. They can also help you plan your departure from Australia, and refer you to other services where necessary.

If you don’t have the right to remain in Australia, you must depart.

You can contact the Status Resolution Service by calling 1300 853 773. If you need interpreting assistance, call 131 450.