Individuals and Travellers

Reforms to modernise Australia’s visa processing system

The Government has announced it will enhance the way we deliver visa and citizenship services, using the latest digital technologies to make it more efficient and easier to use for applicants and business.

While our current visa processing arrangements have served us well, we need to improve them to ensure we can manage growing volumes of visa applications and travellers.

Our goal is a streamlined experience for the vast majority of visa and citizenship applicants, better automated end-to-end processing and increased use of self-service, which aligns to the whole-of-government digital agenda.

As a first step, the Department will engage with the market to explore new technologies to help design and build a visa processing system that will make it easier for people to apply for a visa and obtain information and services.

This is a long-term programme of improvement in the way we deliver our services. There are no immediate changes for current visa applicants/holders.

Further information about these reforms is available below: