Individuals and Travellers

Delivering visa services for Australia - Market Consultation Paper

The Australian Government is modernising the way it delivers visa and citizenship services to over eight million visa applicants each year.

The visa system is under growing pressure in managing increasing volumes of visa applications and travellers.  It is envisaged that leveraging market capability, technology and services will improve the client experience and streamline processes for those seeking to visit or migrate to Australia.

The Department of Immigration and Border Protection is providing a once-in-a-generation opportunity for the market to influence the design of Australia’s new visa service delivery business and has released a consultation paper seeking input from a wide range of organisations to:

  • investigate ways to create an efficient, sustainable and innovative service delivery model
  • explore new technologies and innovative solutions to help design and build a global digital visa processing platform.

The Department encourages participation from a diverse range of potential providers including business process specialists, technology infrastructure and enterprise software experts, biometrics enrolment and verification providers, industry specific business processing or software vendors, robotics automation and artificial intelligence innovators.

This consultation is non-competitive.  Responses will not advantage or disadvantage prospective tenderers in any future competitive tenders for visa service delivery. Any future prospective tenderers will not be evaluated based on any response to this market consultation.

Following the market consultation, the Department expects to commence a combined sourcing and co-design process, beginning with a Request for Expressions of Interest.

More information

For further information please refer to the Market Consultation Paper, response template and documentation package on the AusTender website.

Please check AusTender for the closing time and date and any addenda that may be added during the consultation period.

Further information on visa reform is available at: