About Us

Regulator Performance Framework

As part of the Australian Government’s Regulatory Reform Agenda, the Regulator Performance Framework (the Framework) has been established as a means for Commonwealth regulators to evaluate, in partnership with key stakeholder groups, overall regulatory performance.

The Framework applies to all Commonwealth entities and functions that have statutory responsibility to administer, monitor or enforce regulation. For us, the Framework applies to the following organisational functions:

  • delivery of visitor, temporary resident, migration and citizenship programmes
  • delivery of humanitarian and refugee programmes
  • facilitation and enforcement of travel 
  • facilitation and enforcement of trade and customs.

Functions that are involved in law enforcement, non-compliance and courts or tribunals have been exempted from the Framework. This includes functions relating to detention, illegal maritime arrivals, counter-terrorism and countering violent extremism.

The Framework requires regulators to annually assess their performance against six mandatory key performance indicators (KPIs).

Evidence metrics

To support our assessment against these mandatory KPIs, organisational-specific evidence metrics have been developed:   

We are working to continually mature and refine these evidence metrics, and will consider further refinements for the 2017-18 reporting cycle. 


Our externally validated self-assessments against the Framework include the Regulator Performance Framework – Self assessment 2015-16 (372KB PDF).