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Capability Development Framework

 

When addressing the selection criteria you will need to look at the Capability Development Framework for the level of the advertised vacancy—that is, APS 1–APS 6, EL1 and EL2. The Capability Development Framework sets out the core capabilities for all staff and the skills and behaviours required at each classification level. The selection criteria are based on the six capabilities outlined in the Capability Development Framework.

NB: If you have not applied for a job in the Australian Public Service you might also want to look at the Australian Public Service Commission's publication Cracking the Code: How to apply for jobs in the Australian Public Service.

The following information shows the requirements for each level of classification's capabilities, skills and behaviours, within the Capability Development Framework:

Australian Public Service level 1 (APS 1)

1. Contributes to strategic thinking

1.1 Supports shared purpose and direction:
Demonstrates a basic understanding of the Australian Public Service (APS) environment and of the department’s role and functions. Demonstrates a basic understanding of the outputs of the work area.
1.2 Thinks strategically:
Works in a manner that is consistent with the long-term goals of the work area.
1.3 Harnesses information and opportunities:
Locates routine information that is relevant to own work as needed. Keeps colleagues informed of own work activities. Is open to new and revised practices and makes suggestions for improvement.
1.4 Shows judgment, intelligence and common sense:
Is able to resolve basic problems, apply rules to tasks and to exercise some judgment in routine situations. Demonstrates a logical approach to problem solving. Seeks relevant information and refers problems to others where appropriate.

2. Achieves results

2.1 Identifies and uses resources wisely:
Is committed to using department resources, including technology, effectively, efficiently and lawfully. Is open to ideas to improve efficiency in the workplace and is willing to participate in continuous workplace improvement.
2.2 Applies and builds professional expertise:
Develops own skills to a level appropriate for work demands. Accepts and applies professional input and suggestions from others.
2.3 Responds positively to change:
Is able to respond flexibly to changing demands in the workplace. Supports and works consistently with change initiatives.
2.4 Takes responsibility for managing work projects to achieve results:
Organises work and completes tasks within set timeframes. Monitors own performance and commits to achieving specified results.

3. Supports productive working relationships

3.1 Nurtures internal and external relationships:
Deals sensitively, courteously and equitably with clients and stakeholders. Develops positive relationships with team members.
3.2 Listens to, understands and recognises the needs of others:
Works co-operatively with team members and clients. Demonstrates supportive and inclusive team behaviour. Attempts to understand the needs and perspectives of others.
3.3 Values individual differences and diversity:
Appears respectful of others. Demonstrates trust and understanding towards others. Has a basic awareness of the benefits of workplace diversity.
3.4 Shares learning and supports others:
When appropriate, provides limited feedback to support the development of others.
3.5 Strives for service excellence:
Shows an awareness of culturally and linguistically diverse client groups and makes efforts to understand client needs. Provides accurate, timely, consistent and appropriate service to clients.

4. Displays personal drive and integrity

4.1 Demonstrates public service professionalism and probity:
Provides a professional service, applies ethical work practices and demonstrates integrity in all aspects of work. Knows and upholds What We Value, the APS values, the APS Code of Conduct and other relevant professional codes of ethics and practice and OH&S requirements. Is aware of the principles of the Charter of Public Service in a Culturally Diverse Society. Is accountable for actions.
4.2 Engages with risk and shows personal courage:
Accepts responsibility for mistakes and tries to learn from the situations. Demonstrates willingness to seek advice and assistance from others if needed.
4.3 Commits to action:
Shows action orientation and commitment to following instructions and direction from others. Demonstrates personal drive and enthusiasm towards work.
4.4 Promotes and adopts a positive and balanced approach to work:
Maintains a balanced perspective on issues and supports others in times of crisis. Balances work and life and acts to maintain personal health and wellbeing.
4.5 Demonstrates self-awareness and a commitment to personal development:
Is willing to develop work related skills and pursue developmental opportunities. Participates in performance management processes including seeking, receiving and acting on feedback. Shows understanding of own strengths and limitations

5. Communicates with influence

5.1 Communicates clearly:
Communicates clearly, concisely and unambiguously. Prepares basic written material following close instruction.
5.2 Listens, understands and adapts to audience:
Demonstrates basic ability to interpret written work and follow instructions. Responds appropriately to communication and listens to others.
5.3 Negotiates to reconcile diverse views:
Consults effectively with relevant others. Responds to conflict and challenging interactions without escalating situation. Is appropriately respectful when liaising with colleagues and clients from a diverse range of backgrounds and cultures.

6. Demonstrates professional or technical proficiency

6.1 Demonstrates technical, professional or specialist knowledge and expertise:
Has a basic understanding of the procedures and guidelines relevant to the work area and the ability to apply these to work tasks. Shows awareness of professional or technical standards that are relevant to the work performed. Has a basic ability to use the tools, systems and technology needed to complete work tasks.

Australian Public Service level 2 (APS 2)

1. Contributes to strategic thinking

1.1 Supports shared purpose and direction
Demonstrates a general understanding of the Australian Public Service (APS) environment and of the department’s role and functions. Demonstrates a basic understanding of how the work of the area contributes to the department’s broader role and function.
1.2 Thinks strategically
Works in a manner that is consistent with the long-term goals of the work area.
1.3 Harnesses information and opportunities
Locates routine information that is relevant to own work as needed. Keeps colleagues informed of own work activities. Is open to new and revised practices and makes suggestions for improvement.
1.4 Shows judgment, intelligence and common sense
Is able to resolve basic problems, apply rules to tasks and to exercise some judgment in routine situations. Demonstrates a logical approach to problem solving. Seeks relevant information and refers problems to others where appropriate.

2. Achieves results

2.1 Identifies and uses resources wisely
Is committed to using department resources, including technology, effectively, efficiently and lawfully. Is open to ideas to improve efficiency in the workplace and is willing to participate in continuous workplace improvement.
2.2 Applies and builds professional expertise
Develops own skills to a level appropriate for work demands. Accepts and applies professional input and suggestions from others.
2.3 Responds positively to change
Is able to respond flexibly to changing demands in the workplace. Supports and works consistently with change initiatives.
2.4 Takes responsibility for managing work projects to achieve results
Organises work and completes tasks within set timeframes. Monitors own performance and commits to achieving specified results.

3. Supports productive working relationships

3.1 Nurtures internal and external relationships
Deals sensitively, courteously and equitably with clients and stakeholders. Develops positive relationships with team members.
3.2 Listens to, understands and recognises the needs of others
Works co-operatively with team members and clients. Demonstrates supportive and inclusive team behaviour. Attempts to understand the needs and perspectives of others.
3.3 Values individual differences and diversity
Appears respectful of others. Demonstrates trust and understanding towards others. Has a basic awareness of the benefits of workplace diversity.
3.4 Shares learning and supports others
When appropriate, provides on-the-job feedback to support the development of others.
3.5 Strives for service excellence
Shows an awareness of culturally and linguistically diverse client groups and makes efforts to understand client needs. Provides accurate, timely, consistent and appropriate service to clients.

4. Displays personal drive and integrity

4.1 Demonstrates public service professionalism and probity
Provides a professional service, applies ethical work practices and demonstrates integrity in all aspects of work. Knows and upholds What We Value, the APS values, the APS Code of Conduct and other relevant professional codes of ethics and practice and OH&S requirements. Is aware of the principles of the Charter of Public Service in a Culturally Diverse Society. Is accountable for actions.
4.2 Engages with risk and shows personal courage
Accepts responsibility for mistakes and tries to learn from the situations. Demonstrates willingness to seek advice and assistance from others if needed.
4.3 Commits to action
Shows action orientation and commitment to following instructions and direction from others. Demonstrates personal drive and enthusiasm towards work.
4.4 Promotes and adopts a positive and balanced approach to work
Maintains a balanced perspective on issues and supports others in times of crisis. Balances work and life and acts to maintain personal health and wellbeing.
4.5 Demonstrates self-awareness and a commitment to personal development
Values opportunities to develop work related skills and engage in ongoing learning. Participates in performance management processes including seeking, receiving and acting on feedback. Shows understanding of own strengths and limitations.

5. Communicates with influence

5.1 Communicates clearly
Communicates clearly, concisely and unambiguously. Prepares basic written material following close instruction.
5.2 Listens, understands and adapts to audience
Demonstrates basic ability to interpret written work and follow instructions. Responds appropriately to communication and listens to others.
5.3 Negotiates to reconcile diverse views
Consults effectively with relevant others. Responds to conflict and challenging interactions without escalating situation. Is appropriately respectful when liaising with colleagues and clients from a diverse range of backgrounds and cultures.

6. Demonstrates professional or technical proficiency

6.1 Demonstrates technical, professional or specialist knowledge and expertise
Has a basic knowledge and understanding of the procedures and guidelines relevant to the work area and the ability to apply these to the tasks at hand.
6.2 Develops and uses appropriate expertise for task requirements
Shows awareness of professional or technical standards that are relevant to the work performed. Has a basic ability to use the tools, systems and technology needed to complete work tasks.

Australian Public Service level 3 (APS 3)

1. Contributes to strategic thinking

1.1 Supports shared purpose and direction
Demonstrates a general understanding of the Australian Public Service (APS) environment and of the department’s role and functions. Recognises the importance of processes and outputs in the work area and understands how these contribute to the department’s broader role and function.
1.2 Thinks strategically
Works in a manner that is consistent with the long-term goals of the work area. Understands the implications of issues for own work goals and targets. Contributes to planning for the achievement of work area goals.
1.3 Harnesses information and opportunities
Accesses available information to aid understanding of issues. Recognises the relevance of new information for own work. Maintains an awareness of the work activities of colleagues. Recognises opportunities for new and revised practices and makes suggestions for work area improvements.
1.4 Shows judgment, intelligence and common sense
Is able to analyse, report on, and use routine information related to work. Interprets and applies legislation and guidelines to make decisions in routine situations. Develops practical solutions based on a logical and common sense approach.

2. Achieves results

2.1 Identifies and uses resources wisely
Is committed to using department resources, including technology, effectively, efficiently and lawfully. Contributes ideas to improve efficiency in the workplace and is willing to participate in continuous workplace improvement.
2.2 Applies and builds professional expertise
Develops and uses own expertise appropriately to perform work tasks. Uses suggestions and professional input of others to maximise the quality of work outputs and services.
2.3 Responds positively to change
Shows flexibility in responding to uncertainty and changing demands in the workplace. Demonstrates capacity to modify own work practices to support changing circumstances and organisational focus. Supports and provides some input into change initiatives.
2.4 Takes responsibility for managing work projects to achieve results
Demonstrates ability to organise work, set priorities and monitor work flow to achieve workplace goals within set timeframes. Monitors own work performance against stated objectives and works independently on specific tasks or activities. Takes personal responsibility for work outputs and/or service provided to clients.

3. Supports productive working relationships

3.1 Nurtures internal and external relationships
Establishes rapport and deals sensitively, courteously and equitably with clients and stakeholders. Liaises effectively with team members and clients.
3.2 Listens to, understands and recognises the needs of others
Works co-operatively with clients and across relevant work areas to ensure collaborative approach. Works as a productive, supportive team member and acknowledges the efforts and achievements of others. Keeps team members informed and shares information.
3.3 Values individual differences and diversity
Demonstrates trust, respect and understanding towards others. Supports the benefits of individual difference and diversity. Works effectively with a diverse workforce in the department.
3.4 Shares learning and supports others
When needed, provides support, advice, guidance and coaching for others. Provides encouragement to others and feedback on performance when needed.
3.5 Strives for service excellence
Demonstrates respect towards culturally and linguistically diverse clients and makes efforts to understand client expectations and preferences. Provide accurate, timely, consistent and appropriate service to clients.

4. Displays personal drive and integrity

4.1 Demonstrates public service professionalism and probity
Provides a professional service, applies ethical work practices and demonstrates integrity in all aspects of work. Knows and upholds What We Value, the APS values, the APS Code of Conduct and other relevant professional codes of ethics and practice and OH&S requirements. Understands the principles of the Charter of Public Service in a Culturally Diverse Society. Provides honest and impartial advice to clients and stakeholders. Is accountable for actions.
4.2 Engages with risk and shows personal courage
Accepts responsibility for mistakes and tries to learn from the situations. Demonstrates willingness to seek advice and assistance from others if needed. Considers risks that will impact on own work and applies appropriate steps to mitigate those risks.
4.3 Commits to action
Shows action orientation and commitment to achieving outcomes and objectives. Demonstrates personal drive and enthusiasm towards work.
4.4 Promotes and adopts a positive and balanced approach to work
Shows resilience and optimism and persists with tasks despite barriers or difficult circumstances. Maintains a balanced perspective on issues and supports others in times of crisis. Balances work and life and acts to maintain personal health and wellbeing.
4.5 Demonstrates self-awareness and a commitment to personal development
Values opportunities to develop work related skills and engage in ongoing learning. Participates in performance management processes including seeking, receiving, giving and acting on feedback. Shows understanding of own strengths and limitations and is appropriately responsive to feedback.

5. Communicates with influence

5.1 Communicates clearly
Communicates clearly, concisely and unambiguously. Focuses on key points and communicates in ‘plain English’. Prepares written communication and standard correspondence that is accurate, generally well structured and readable.
5.2 Listens, understands and adapts to audience
Listens attentively and asks appropriate questions. Ensures communication is appropriate to ensure audience understanding. Encourages discussion among others.
5.3 Negotiates to reconcile diverse views
Consults effectively with relevant others. Makes efforts to understand others’ needs. Helps in resolving differences and responding effectively to diverse interactions. Is appropriately respectful when liaising with colleagues and clients from a diverse range of backgrounds and cultures.

6. Demonstrates professional or technical proficiency

6.1 Demonstrates technical, professional or specialist knowledge and expertise
Has sound knowledge of the procedures and guidelines relevant to the work area and the ability to apply these to the tasks at hand. Demonstrates sound capability in applying technical, professional or specialist skills and knowledge within a limited area. Has a sound understanding of and ability to use the tools, systems and technology needed to complete work tasks. Understands and applies relevant legislation, policy, governance and regulatory frameworks as needed.

Australian Public Service level 4 (APS 4)

1. Contributes to strategic thinking

1.1 Supports shared purpose and direction
Demonstrates a sound understanding of the Australian Public Service (APS) environment and the department’s role and functions. Recognises the importance of processes and outputs in the work area. Helps others in understanding the department’s role and relevant policies and guidelines about the work of the area.
1.2 Thinks strategically
Aligns own work to business directions and goals. Identifies issues and problems that may impact on work area plans and objectives. Participates actively in planning for the achievement of work area goals.
1.3 Harnesses information and opportunities
Uses information from various sources to aid understanding of issues. Ensures own knowledge is current and applicable to work area. Maintains an awareness of the work activities of colleagues. Recognises and acts on opportunities for improvement.
1.4 Shows judgment, intelligence and common sense
Is able to undertake less complex research and to analyse and report on findings. Interprets and applies legislation and guidelines for decision making tasks using sound reasoning. Applies an appropriate level of investigation, consideration and critical evaluation to issues. Has a broad view of issues and context and is able to reason objectively to develop practical solutions to work issues.

2. Achieves results

2.1 Identifies and uses resources wisely
Actively contributes to a positive work culture where department resources, including technology, are used effectively, efficiently and lawfully. Contributes ideas to improve efficiency and work practices. Makes some contribution to planning the work of the area to create the environment for success and optimise standards of performance and delivery. Considers own and team performance and identifies opportunities for effective resource use.
2.2 Applies and builds professional expertise
Develops and uses own expertise appropriately to perform tasks and support the work of the area. Integrates and applies professional input of others to maximise the quality of work outputs and services.
2.3 Responds positively to change
Shows flexibility in responding to uncertainty and changing demands. Supports and provides input into change initiatives. Modifies own work practices to support changing circumstances and organisational focus. Helps others in dealing with uncertainty and change.
2.4 Takes responsibility for managing work projects to achieve results
Contributes to planning own and team work targets and deadlines. Sets priorities and monitors work flow to achieve workplace goals within set timeframes. Regularly monitors own work performance against stated objectives and is able to work independently and manage specific tasks, processes or activities. Takes personal responsibility for work outputs and/or service provided to clients.

3. Supports productive working relationships

3.1 Nurtures internal and external relationships
Takes the initiative in building rapport and maintaining relationships with internal and external clients and stakeholders. Liaises effectively through relevant networks internally and externally.
3.2 Listens to, understands and recognises the needs of others
Works collaboratively and encourages co-operation with team members and clients. Works effectively across work areas to ensure a collaborative approach. Actively participates as a valuable team member and supports participative decision making.
3.3 Values individual differences and diversity
Demonstrates trust, respect and understanding towards others. Recognise individual differences at work and attempts to understand diverse perspectives. Works effectively with a diverse workforce in the department.
3.4 Shares learning and supports others
Where possible, provides ongoing support, advice, guidance and coaching for others. Provides encouragement to others and feedback on performance when needed. Undertakes performance management responsibilities in a timely and constructive manner when needed.
3.5 Strives for service excellence
Ensures clients feel valued and respected and demonstrates understanding of the expectations and preferences of clients from culturally and linguistically diverse groups. Takes responsibility for delivering a high standard of client service that is accurate, timely, consistent and appropriate. Understands client service processes and practices and the importance of effective client service.

4. Displays personal drive and integrity

4.1 Demonstrates public service professionalism and probity
Provides a quality professional service, applies ethical work practices and demonstrates integrity in all aspects of work. Knows and upholds What We Value, the APS values, the APS Code of Conduct and other relevant professional codes of ethics and practice and OH&S requirements. Promotes understanding of the principles of the Charter of Public Service in a Culturally Diverse Society. Provides honest and impartial advice to clients and stakeholders. Models ethical behaviour for others. Is accountable for actions.
4.2 Engages with risk and shows personal courage
Accepts responsibility for mistakes and tries to learn from the situations. Demonstrates willingness to seek advice and assistance from others if needed. Considers risks that will impact on own and team’s work and applies appropriate steps to mitigate those risks.
4.3 Commits to action
Shows action orientation and commitment to achieving own and team outcomes and objectives. Demonstrates personal drive and enthusiasm towards work.
4.4 Promotes and adopts a positive and balanced approach to work
Shows resilience and optimism and persists to achieve good outcome despite barriers or difficult circumstances. Responds appropriately to criticism and conflict situations. Maintains a balanced perspective on issues and supports others in times of crisis. Balances work and life and acts to maintain personal health and wellbeing.
4.5 Demonstrates self-awareness and a commitment to personal development
Monitors own performance and accesses opportunities for ongoing development. Participates in performance management processes including seeking, receiving, giving and acting on feedback. Demonstrates awareness of own capabilities and is appropriately responsive to feedback.

5. Communicates with influence

5.1 Communicates clearly
Communicates proficiently both orally and in writing. Prepares standard and nonstandard correspondence in a manner that is easily understood. Communicates routine technical information clearly. Explains ideas thoroughly and concisely.
5.2 Listens, understands and adapts to audience
Engages in active listening and seeks clarification of own understanding. Tailors communication to audience and circumstances and ensures common understanding of issues. Encourages discussion and checks audience understanding.
5.3 Negotiates to reconcile diverse views
Recognises need for communication and identifies others’ concerns and expectations. When needed, is able to be persuasive when presenting own view. Is generally able to resolve conflicts and differences and respond effectively to diverse interactions. Demonstrates awareness of, and respect for, cultural differences when liaising with colleagues and clients from a diverse range of backgrounds and cultures.

6. Demonstrates professional or technical proficiency

6.1 Demonstrates technical, professional or specialist knowledge and expertise
Has specialised knowledge and understanding of policies, procedures and guidelines and/or specialised technical knowledge relevant to the work area. Provides appropriate advice in area of professional/technical specialisation. Ensures knowledge, skills and expertise are current and appropriate to complete work objectives. Has ability to use more specialised tools, systems and technology within area of expertise. Understands and applies relevant legislation, policy, governance and regulatory frameworks as needed.

Australian Public Service level 5 (APS 5)

1. Contributes to strategic thinking

1.1 Supports shared purpose and direction
Articulates the department’s role and function in the Australian Public Service (APS) environment to others. Demonstrates a general understanding of the department’s priorities and business directions across the organisation. Educates others on the relationship between strategic decisions and work area processes and outputs.
1.2 Thinks strategically
Understands business processes and the broader factors influencing work plans and business objectives. Plans and aligns own and team work practices to business directions and goals.
1.3 Harnesses information and opportunities
Investigates and uses information from various sources to aid understanding of issues. Maintains an awareness of activities and changes within the business unit. Ensures own knowledge is current and applicable to work area. Seeks out opportunities for improvement and takes action to revise practices accordingly.
1.4 Shows judgment, intelligence and common sense
Has sound research and analytical skills and the ability to apply them to routine and more complex policy, projects and issues in the workplace. Interprets and applies legislation and guidelines for decision making in situations involving a degree of ambiguity or uncertainty. Applies an appropriate level of investigation, consideration and critical evaluation to issues. Takes a broad view of issues, context and business impacts and is able to reason objectively to develop practical solutions to work issues.

2. Achieves results

2.1 Identifies and uses resources wisely
Actively contributes to a positive work culture where department resources, including technology, are used effectively, efficiently and lawfully. Offers input into improved work practices to improve efficiency and support business processes. Contributes to planning the work of the area to create the environment for success and optimise standards of performance and delivery. Constructively evaluates own and team’s performance and negotiates responsibilities for work outcomes.
2.2 Applies and builds professional expertise
Understands the technical and professional skills and expertise in the work area. Ensures effective use of own and team’s expertise in supporting work area objectives. Consults appropriately and includes others to ensure comprehensive professional input is used.
2.3 Responds positively to change
Participates in the implementation of change initiatives. Accommodates changing priorities and operating environments and responds with initiative and flexibility to periods of uncertainty and ambiguity. Modifies own work practices to support changing circumstances and organisational focus. Actively helps and supports others in dealing with uncertainty and change.
2.4 Takes responsibility for managing work projects to achieve results
Co-ordinates own and team activities to ensure work deadlines and targets are met. Assigns work, sets priorities, and monitors workflow and standards for self and team. Measures performance and is accountable for results. Is able to work independently and manage specific tasks, processes or activities. Takes personal responsibility for work outputs and/or service provided to clients.

3. Supports productive working relationships

3.1 Nurtures internal and external relationships
Takes the initiative in building rapport and maintaining relationships with internal and external clients and stakeholders. Pursues professional networks and liaises effectively across a range of relevant internal and external networks.
3.2 Listens to, understands and recognises the needs of others
Works collaboratively with team members and with a range of internal and external clients. Works, liaises and consults effectively across work areas and with other stakeholders. Recognises contributions made by others and rewards achievements.
3.3 Values individual differences and diversity
Demonstrates trust, respect and understanding towards others. Promotes an understanding of workplace diversity principles. Recognises individual differences and working styles. Manages diversity in the workplace, working positively with colleagues and team members to contribute to business outcomes.
3.4 Shares learning and supports others
Provides effective ongoing support, advice, guidance and coaching for others. Provides effective and constructive feedback to enable development. Provides encouragement to others and feedback on performance when needed. Undertakes performance management responsibilities in a timely and constructive manner and recognises underperformance.
3.5 Strives for service excellence
Ensures a high level of responsiveness and accessibility to clients and works to strengthen and maintain relations with clients from culturally and linguistically diverse groups. Monitors and manages client service delivery and ensures that it is accurate, timely, consistent and appropriate. Seeks feedback from clients on satisfaction and areas for potential improvement.

4. Displays personal drive and integrity

4.1 Demonstrates public service professionalism and probity
Demonstrates the highest levels of professionalism, independence, integrity, honesty, accountability and ethical behaviour. Promotes and upholds What We Value, the APS values, the APS Code of Conduct and other relevant professional codes of ethics and practice and aligns business processes accordingly. Provides a high level of honest and impartial advice to Government, clients and stakeholders. Provides leadership in ethical behaviour and ensures that the department’s goals, priorities and standards are met regardless of personal views or agenda. Promotes and upholds OH&S requirements.
4.2 Engages with risk and shows personal courage
Accepts responsibility for and acknowledges mistakes and is willing to seek advice or help from others if needed. Displays the courage and commitment to maintain a difficult position. Is prepared to challenge and address difficult or controversial issues. Is able to identify risks, take them into account in planning own work and that of work unit and take appropriate steps to mitigate those risks.
4.3 Commits to action
Shows commitment to progressing work and achieving outcomes and objectives of team. Shows initiative in undertaking work tasks. Demonstrates personal drive and enthusiasm in progressing work.
4.4 Promotes and adopts a positive and balanced approach to work
Shows resilience and optimism and persists to achieve good outcomes despite barriers or difficult circumstances. Responds appropriately to criticism and conflict situations. Maintains a balanced perspective on issues and supports others in times of crisis. Adopts appropriate strategies to balance work and life and maintain a reasonable workload.
4.5 Demonstrates self-awareness and a commitment to personal development
Takes responsibility for ongoing personal and professional development and seeks opportunities to extend skills and knowledge. Participates in performance management processes including seeking, receiving, giving and acting on feedback. Demonstrates awareness of own capabilities and is appropriately responsive to feedback.

5. Communicates with influence

5.1 Communicates clearly
Communicates proficiently both orally and in writing. Explains technical and complex information clearly. Prepares written work that is well constructed and needs minimal editing. Prepares a range of correspondence in a form that is easily understood. Explains ideas thoroughly and concisely. Acts as an effective representative of work area.
5.2 Listens, understands and adapts to audience
Engages in active listening and seeks clarification of own understanding. Tailors communication to audience and circumstances and ensures common understanding of issues. Encourages discussion, welcomes and responds to feedback and adapts approach to ensure audience understanding.
5.3 Negotiates to reconcile diverse views
Researches information and negotiates from an informed and credible position. Recognises need for communication and facilitates difficult relations effectively with internal and external stakeholders. Has skills in resolving conflicts and differences and responding effectively to diverse interactions. Demonstrates awareness of, and respect for, cultural differences when liaising with colleagues and clients from a diverse range of backgrounds and cultures.

6. Demonstrates professional or technical proficiency

6.1 Demonstrates technical, professional or specialist knowledge and expertise
Has specialised knowledge and understanding of policies, procedures and guidelines and/or specialised technical knowledge relevant to the work area. Provides appropriate advice in area of professional/technical specialisation and works effectively with relevant methodologies, policies, standards and practices including specialised tools, systems and technology. Resolves problems effectively using established practices and methodologies relevant to area of specialisation. Ensures knowledge, skills and expertise are current and appropriate to complete work objectives. Demonstrates familiarity and compliance with legislative, policy and regulatory frameworks and works to build this in others.

Australian Public Service level 6 (APS 6)

1. Contributes to strategic thinking

1.1 Supports shared purpose and direction
Promotes the department’s strategic themes and priorities to others based on a sound understanding of the department’s role in the Australian Public Service (APS) environment. Supports strategic decisions and implements these in work area processes and outputs. Communicates a sense of purpose and meaningful direction to colleagues, clients and stakeholders. Articulates the relationship between the department’s strategic themes, business processes and outcomes and outputs and promotes understanding in others.
1.2 Thinks strategically
Aligns work practices to meet the department’s strategic objectives and considers the long-term consequences of actions and decisions. Is alert to changes in the broader work environment that may impact on work objectives. Understands the linkages between the department work areas and incorporates this into planning and decision making.
1.3 Harnesses information and opportunities
Investigates and applies professional, technical and specialist knowledge to the development of improved work practices. Ensures currency of knowledge in area of expertise and maintains an awareness of areas that affect own business area. Investigates information and options from various sources to increase understanding of issues. Explores new ideas and disseminates information appropriately.
1.4 Shows judgment, intelligence and common sense
Applies sound research and analytical skills to complex policy, projects and issues in the workplace. Interprets and applies legislation to make decisions in situations involving subtlety or intricacy and requiring sound judgment. Shows sound understanding, critical analysis and reasoning skills in identifying and addressing complex and/or sensitive issues. Generates practical solutions to problems based on an understanding of the broader context of issues, and of the ramifications of decisions for the business area and stakeholders.

2. Achieves results

2.1 Identifies and uses resources wisely
Implements and encourages work practices that support the efficient, effective and lawful use of the department resources, including technology. Contributes to the responsiveness of the work team by negotiating responsibilities for work outcomes and managing the acquisition and allocation of resources. Engages in planning to optimise standards of performance and delivery within the business unit. Works to create the environment for success by identifying and acting on opportunities for the expansion of capability in others.
2.2 Applies and builds professional expertise
Ensures optimal use of own and team’s expertise in supporting business objectives. Monitors the performance of others in business unit to ensure appropriate levels of expertise are available in meeting the department objectives. Encourages others to draw upon own specialist and technical expertise. Consults appropriately and includes others to ensure comprehensive professional input is used.
2.3 Responds positively to change
Actively supports change processes and participates in the implementation of change initiatives. Ensures current work plans and activities support change initiatives in the work area. Accommodates changing priorities and operating environments and responds with initiative, flexibility and resourcefulness to periods of uncertainty and ambiguity. Provides guidance and direction to others dealing with uncertainty and change.
2.4 Takes responsibility for managing work projects to achieve results
Takes responsibility for managing work in a team, including assigning work, setting priorities, and monitoring workflow and standards. Monitors performance of a specified work area, is accountable for results, establishes priorities and plans for work completion. Develops solutions that are outcomes focused and informed by a strategic perspective. Demonstrates a strong commitment to meeting agreed work targets and standards. Works independently and takes personal responsibility for own and team work outputs and/or services provided to clients.

3. Supports productive working relationships

3.1 Nurtures internal and external relationships
Develops productive professional relationships with a wide range of clients and stakeholders. Establishes practical and effective professional networks internally and externally. Is responsive to stakeholder needs.
3.2 Listens to, understands and recognises the needs of others
Works collaboratively and maintains co-operative partnerships. Works, liaises and consults effectively across work areas and with other stakeholders to enrich relationships. Recognises and rewards the achievements of others. Establishes a culture of co-operation within team and fosters participative decision making.
3.3 Values individual differences and diversity
Demonstrates trust, respect and understanding towards others. Encourages the inclusion of diverse perspectives in the workplace. Promotes an understanding of, and commitment to, workplace diversity principles and manages diversity in the workplace, working positively with colleagues and team members to contribute to business outcomes.
3.4 Shares learning and supports others
Coaches others and encourages career development. Provides effective and constructive feedback and encouragement to others. Demonstrates commitment towards and seeks opportunities for the ongoing learning and development of staff. Undertakes performance management responsibilities in a timely and constructive manner. Recognises and deals with underperformance effectively.
3.5 Strives for service excellence
Routinely seeks to understand and respond to the needs of clients from culturally and linguistically diverse groups across a range of areas. Monitors and manages a high level of client service delivery and promotes a culture of quality client service that is accurate, timely, consistent and appropriate. Monitors client satisfaction and takes action to address shortcomings.

4. Displays personal drive and integrity

4.1 Demonstrates public service professionalism and probity
Demonstrates the highest levels of professionalism, independence, integrity, honesty, accountability and ethical behaviour. Promotes and upholds What We Value, the APS values, the APS Code of Conduct and other relevant professional codes of ethics and practice and aligns business processes accordingly. Actively and appropriately addresses behaviour that is inconsistent with What We Value. Provides a high level of honest and impartial advice to Government, clients and stakeholders. Provides leadership in ethical behaviour and ensures that the department’s goals, priorities and standards are met regardless of personal views or agenda. Promotes and upholds relevant OH&S requirements.
4.2 Engages with risk and shows personal courage
Accepts responsibility for and acknowledges mistakes and is willing to seek advice or help from others if needed. Displays the courage and commitment to maintain a difficult position. Is prepared to challenge and address difficult or controversial issues. Is able to identify risks, take them into account in planning own work and that of work unit and takes appropriate steps to mitigate those risks.
4.3 Commits to action
Shows commitment to achieving the objectives of work area. Shows initiative in addressing issues and achieving objectives. Demonstrates personal drive and enthusiasm in progressing work and encourages this in others.
4.4 Promotes and adopts a positive and balanced approach to work
Maintains focus and motivation even when faced with setbacks or difficult circumstances. Is resilient and optimistic when resolving barriers to good outcomes. Responds appropriately to criticism and conflict situations and is able to minimise conflict. Maintains a balanced perspective on issues and in high pressure environments and supports staff in times of crisis. Adopts appropriate strategies to balance work and life and maintain a reasonable workload for self.
4.5 Demonstrates self-awareness and a commitment to personal development
Takes personal responsibility for continual professional development and actively seeks and participates in development opportunities. Assesses own performance to identify areas of development need. Demonstrates awareness of own capabilities. Participates in performance management processes including seeking, receiving, giving and acting on feedback.

5. Communicates with influence

5.1 Communicates clearly
Presents information in a clear, timely and effective manner both orally and in writing. Translates technical and complex information appropriately for intended audience. Produces written work that is well constructed and needs minimal editing. Communicates in a manner that addresses task requirements. Communicates constantly and meaningfully with staff. Is a professional representative of work area. Clearly articulates the work area’s views and position.
5.2 Listens, understands and adapts to audience
Engages in active listening and seeks clarification of own understanding. Tailors communication to audience and circumstances and ensures common understanding of issues. Delivers information in a manner that is accessible and relevant to the intended audience. Uses a communication approach that ensures common understanding of issues. Leads discussion and appreciates diverse viewpoint. Welcomes and responds to feedback and checks audience understanding.
5.3 Negotiate to reconcile diverse views
Researches information and develops a sound negotiating position. Recognises the need for communication and compromise and stays composed rather than confrontational or defensive. Negotiates from well-informed and credible position and is committed to positive outcomes and resolution of issues. Facilitates difficult relations effectively with internal and external stakeholders. Effectively liaises, negotiates and resolves conflict with colleagues and clients from a diverse range of backgrounds and cultures based on a sound appreciation of, and respect for, cultural differences.

6. Demonstrates professional or technical proficiency

6.1 Demonstrates technical, professional or specialist knowledge and expertise
Demonstrates a high level of capability in applying technical, professional or specialist skills and knowledge. Provides sound advice in area of professional/ technical specialisation and works effectively with relevant methodologies, policies and practices. Resolves problems effectively using established practices/policies/ methodologies relevant to area of specialisation and provides quality assurance. Ensures knowledge, skills and expertise are current and appropriate to complete work objectives, including specialist tools, systems and technology. Demonstrates sound familiarity and compliance with legislative, policy and regulatory frameworks and works to build this in others.

Executive Level 1 (EL1)

1. Contributes to strategic thinking

1.1 Inspires a sense of shared purpose and direction
Promotes the department’s strategic themes and priorities to others based on a sound understanding of the department’s role in the Australian Public Service (APS) environment. Has a broad knowledge of government policies and programmes and an appreciation of their application to the department’s operations. Provides input into the formulation of the department’s strategic direction and promotes the department’s priorities and business directions. Provides vision and meaningful direction and works with staff to translate strategic themes and priorities into business processes and outcomes and outputs.
1.2 Focuses strategically
Understands the internal and external factors influencing the department and aligns organisational operations accordingly. Gives consideration to the varying perspectives, interests and needs of stakeholders. Embraces organisational developments and plans accordingly to meet long- and short-term agenda.
1.3 Harnesses information and opportunities
Investigates and applies professional, technical and specialist knowledge to the development of improved policies, programmes and practices. Investigates information and options from various sources to increase understanding of issues. Ensures currency of knowledge in area of expertise as well as currency of knowledge in areas that affect own business area. Is committed to implementing best practice approaches. Supports innovation and is prepared to challenge conventional approaches.
1.4 Shows judgment, intelligence and common sense
Applies intellectual rigour and knowledge to understand, analyse and reason through complex and critical issues affecting business unit. Exercises astute judgment and decision making with a sensitivity to issues impacting on the work area and the department. Is able to apply legislation and policy to novel or complex situations. Has a broad and encompassing view of issues and context. Anticipates risks and identifies opportunities. Generates innovative and practical solutions to problems and understands the implications of decisions and actions for the department’s business objectives and stakeholders.

2. Achieves results

2.1 Builds organisational capability and responsiveness
Actively encourages a positive work culture that is committed to the efficient, effective and lawful use of the department resources and optimal business processes. Supports high levels of responsiveness to changing demands and high standards of performance in work area. Reviews performance of business functions and is alert to opportunities for continuous business process improvement. Works to create the environment for success by providing opportunities for the expansion of capability in others and effectively utilising key individuals.
2.2 Marshals professional expertise
Ensures optimal use of relevant professional or specialist expertise, including consulting externally as appropriate, to achieve business objectives. Ensures own expertise contributes to achieving business unit outcomes and goals. Consults and works inclusively with others to ensure comprehensive professional input is used.
2.3 Steers and implements change and deals with uncertainty
Effectively implements change and translates change initiatives into practical strategies. Evaluates progress in change initiatives and makes necessary adjustments. Demonstrates initiative, flexibility and resourcefulness in dealing with uncertainty and change. Engages others in change process and provides clear guidance and support for those transitioning through change processes.
2.4 Ensures closure and delivers on intended results
Takes responsibility for managing work area including assigning and managing workloads, identifying resource needs and ensuring workplace goals are accomplished within deadlines. Supports a culture of achievement and excellence within area of responsibility. Provides sufficient support to enable others to deliver on objectives. Develop solutions that are outcomes focused and informed by a strategic perspective. Seeks feedback from stakeholders to gauge performance, is accountable and takes personal responsibility for own and team work outputs and/or services provided to clients.

3. Supports productive working relationships

3.1 Nurtures internal and external relationships
Builds and maintains relationships within the department, across the APS, with Government, stakeholders and business partners. Develops and sustains productive internal and external networks relevant to business unit and seeks to develop mutually beneficial relationships. Anticipates and ensures responsiveness to stakeholder needs.
3.2 Facilitates co-operation and partnerships
Works collaboratively and widely to establish and develop co-operative relationships and mutually beneficial alliances. Fosters rapport and teamwork and liaises across business areas, rewarding co-operative efforts. Promotes an environment of teamwork and co-operation. Encourages, contributes towards and supports an environment where the contributions of others are recognised and achievements acknowledged.
3.3 Values individual differences and diversity
Encourages others to recognise and embrace the benefits of individual difference and diversity. Demonstrates trust, respect and understanding towards others. Accepts and supports differing perspectives on issues. Provides leadership in managing diversity in the workplace including promoting and implementing workplace diversity principles and plans.
3.4 Guides, mentors and develops people
Takes responsibility for developing capability in a team environment by coaching others and encouraging career development. Identifies opportunities for people to engage in continuous learning and development and provides effective feedback. Recognises and develops talent in people and manages underperformance where necessary. Undertakes performance management responsibilities in a timely and constructive manner and fosters active participation in performance management processes.
3.5 Strives for service excellence
Incorporates the interests and needs of clients from culturally and linguistically diverse groups in business process design. Promotes a strong client service focus and a commitment among others to providing quality client service. Manages a high level of customer service delivery and ensures client/stakeholder satisfaction and expectations are given high priority.

4. Displays personal drive and integrity

4.1 Demonstrates public service professionalism and probity
Models the highest levels of professionalism, independence, integrity, honesty, accountability and ethical behaviour. Promotes and upholds What We Value, the APS values, the APS Code of Conduct and other relevant professional codes of ethics and practice and aligns business processes accordingly. Actively and appropriately addresses behaviour that is inconsistent with What We Value. Provides a high level of honest and impartial advice to Government, clients and stakeholders. Provides leadership in ethical behaviour and ensures that the department’s goals, priorities and standards are met regardless of personal views or agenda. Promotes and upholds OH&S requirements.
4.2 Engages with risk and shows personal courage
Accepts responsibility for and acknowledges mistakes and is willing to seek advice or help from others if needed. Displays the courage and commitment to maintain a difficult position. Is prepared to challenge and address difficult or controversial issues. Incorporates a sound understanding of risk management frameworks and risk assessment strategies into business planning.
4.3 Commits to action
Assumes personal responsibility for achieving outcomes and objectives within area of responsibility. Is proactive in overcoming problems and achieving objectives. Demonstrates personal drive and enthusiasm to ensure goals are achieved and encourages this in others.
4.4 Displays resilienc
Maintains focus and motivation even when faced with setbacks or difficult circumstances. Is resilient, optimistic and persistent when resolving barriers to good outcomes. Responds appropriately to criticism and conflict situations and is able to minimise conflict. Maintains a balanced perspective on issues in high pressure environments and supports staff in times of crisis. Promotes an appropriate work-life balance amongst team members.
4.5 Demonstrates self-awareness and a commitment to personal development
Takes personal responsibility for continual professional development and seeks out opportunities to challenge and develop capabilities. Critically assesses own performance to identify areas of development need. Demonstrates awareness of own capabilities. Routinely seeks feedback on own performance and takes appropriate action without prompting. Gives constructive and objective feedback to others.

5. Communicates with influence

5.1 Communicates clearly
Presents information with a high level of proficiency and for maximum effect both orally and in writing. Translates technical and complex information coherently and concisely for a range of audiences and ensures understanding. Structures oral and written communication appropriately to ensure understanding. Communicates in a manner that addresses task requirements. Communicates constantly and meaningfully with staff. Is a professional representative of work area and of organisation. Clearly articulates the work area’s views and position.
5.2 Listens, understands and adapts to audience
Engages in active listening and seeks clarification of own and others’ understanding. Recognises and interprets non-verbal cues appropriately. Effectively adapts communication style and technical complexity of message to meet specific audience levels of understanding. Uses a communication approach that ensures common understanding of issues. Leads and facilitates discussion, debate and feedback. Creates opportunities for others to be heard.
5.3 Negotiates persuasively
Demonstrates a sound understanding of negotiation position and a clear grasp of key issues, likely arguments and areas for compromise. Understands organisational objectives and negotiates from a position of authority and credibility. Is able to influence others and frame arguments persuasively. Stays composed rather than confrontational or defensive. Shows commitment to positive outcomes and resolution of issues despite difficult relations when dealing with internal and external stakeholders. Effectively liaises, negotiates and resolves conflict with colleagues and clients from a diverse range of backgrounds and cultures based on a sound appreciation of, and respect for, cultural differences.

6. Demonstrates professional or technical proficiency

6.1 Demonstrates technical, professional or specialist knowledge and expertise
Applies high level technical, professional or specialist knowledge and expertise to all aspects of work responsibilities. Provides sound advice on complex technical/professional issues using appropriate professional/ technical methodologies and practices. Makes significant contributions to particular area of professional/technical expertise and ensures work area output meets relevant policy/procedural quality requirements. Is recognised as a professional/technical expert or specialist. Demonstrates a high level of familiarity and compliance with legislative, policy and regulatory frameworks and works to build this in others.

Executive Level 2 (EL2)

1. Contributes to strategic thinking

1.1 Inspires a sense of shared purpose and direction
Provides significant input into the formulation of the department’s strategic direction and has a detailed and comprehensive understanding of the department’s strategic themes and priorities in the context of the Australian Public Service (APS) environment. Has a wide ranging knowledge of Government policies and programmes and an appreciation of their application to departmental operations. Provides vision and meaningful direction to staff, clarifies priorities and inspires staff to achieve them. Works with staff to translate strategic direction into operational goals and builds a shared understanding of the department’s strategic themes and priorities, core business processes and outcomes and outputs.
1.2 Focuses strategically
Understands the department’s operating environment and the changes occurring within the organisation and in a whole-of-government context. Gives consideration to the varying perspectives, interests and emerging needs of stakeholders and business areas. Embraces organisational developments, anticipates priorities and plans accordingly to address long- and short-term agenda. Aligns business processes with operational requirements and strategic themes and priorities.
1.3 Harnesses information and opportunities
Seeks information from various viewpoints and monitors quality and flow of communication through various channels to understand important issues. Uses knowledge of the organisation to optimise business processes and respond to issues with best practice approaches. Ensures currency of knowledge in area of expertise as well as currency of knowledge relevant to the department’s operations. Identifies and responds to areas of emerging risk and threat to the department and identifies opportunities for process improvements and innovation.
1.4 Shows judgment, intelligence and common sense
Applies intellectual rigour and knowledge to understand, analyse and reason through complex and critical issues affecting business area. Exercises astute judgment and decision making skills with a sensitivity to issues impacting on the department and the portfolio. Is able to apply legislation and policy to situations that are novel, sensitive or controversial. Has a broad and encompassing view of issues and context. Anticipates risks and identifies opportunities. Generates innovative solutions to problems and understands the implications of decisions and actions for the department’s business objectives and stakeholders.

2. Achieves results

2.1 Builds organisational capability and responsiveness
Supports a flexible environment characterised by responsiveness to changing demands and commitment to optimal business processes. Investigates and instigates opportunities for continuous improvement activities across work areas to improve the department capability. Reinforces, reviews and refines levels of business function, performance, accountability and regulatory compliance. Allocates and deploys resources to meet business objectives. Is committed to creating the environment for success and takes responsibility for the expansion of capability in others.
2.2 Marshals professional expertise
Seeks out and develops relevant professional or specialist expertise within and outside of the organisation to optimally support the achievement of business objectives. Ensures own expertise contributes to achieving business unit outcomes and goals. Monitors business performance and ensures comprehensive professional input is available and accessible.
2.3 Steers and implements change and deals with uncertainty
Effectively addresses emerging challenges and risks and embraces and implements change initiatives. Undertakes planning to transition through change initiatives and evaluates progress and outcomes. Demonstrates a high level of initiative, flexibility and resourcefulness when dealing with uncertainty and change. Engages others in change process and provides direction in times of uncertainty. Clarifies purpose and benefits of change for others.
2.4 Ensures closure and delivers on intended results
Takes responsibility for managing business unit including assigning workloads, monitoring resources, work flows and standards and ensuring workplace and the department’s goals/ objectives are delivered within deadlines. Promotes and supports a culture of achievement and excellence. Provides sufficient support to enable others to deliver on objectives. Identifies risks that may impede completion and escalates issues that are critical to the achievement of the department’s goals and objectives. Seeks feedback from stakeholders on performance and progress of work area about objectives and accepts responsibility for results.

3. Supports productive working relationships

3.1 Nurtures internal and external relationships
Seeks opportunities to develop and maintain relationships within the department, across the APS, with Government and with stakeholders and business partners in pursuit of departmental outcomes. Develops and sustains productive internal and external networks relevant to business area and seeks to develop mutually beneficial relationships. Anticipates and ensures responsiveness to stakeholder needs.
3.2 Facilitates co-operation and partnerships
Facilitates co-operative and collaborative working relationships across stakeholders and within the organisation and works to maintain and enhance them. Encourages input from key stakeholders. Fosters rapport and teamwork and liaises across business areas, rewarding co-operative efforts. Promotes an environment of teamwork and co-operation and provides leadership in implementing participative decision making. Encourages, contributes towards and supports an environment where the contributions of others are recognised and achievements acknowledged.
3.3 Values individual differences and diversity
Encourages others to recognise and embrace the benefits of individual difference and diversity. Demonstrates trust, respect and understanding towards others. Accepts and supports differing perspectives on issues. Provides leadership in managing and promoting diversity in the workplace including implementing workplace diversity principles, plans and practices. Anticipates reactions from people with differing perspectives.
3.4 Guides, mentors and develops people
Takes responsibility for developing capability in a team environment by coaching others and encouraging career development. Encourages and motivates and makes opportunities available for people to engage in continuous learning and development. Recognises and develops talent in people and manages both team and individual underperformance effectively. Undertakes performance management responsibilities in a timely and constructive manner and fosters active participation in performance management processes.
3.5 Strives for service excellence
Incorporates the interests and needs of clients from culturally and linguistically diverse groups in business process design. Actively manages client expectations and anticipates the impact of changing environments on client requirements. Promotes a strong client service focus and a commitment among others to providing quality client service. Manages a high level customer service delivery and ensures client/stakeholder satisfaction and expectations are given high priority.

4. Displays personal drive and integrity

4.1 Demonstrates public service professionalism and probity
Models the highest levels of professionalism, independence, integrity, honesty, accountability and ethical behaviour. Promotes and upholds What We Value, the APS values, the APS Code of Conduct and other relevant professional codes of ethics and practice and aligns business processes accordingly. Investigates behaviour that is inconsistent with What We Value and makes appropriate decisions on further action. Provides a high level of honest and impartial advice to Government, clients and stakeholders. Provides leadership in ethical behaviour and ensures that the department’s goals, priorities and standards are met regardless of personal views or agenda. Promotes and upholds OH&S requirements.
4.2 Engages with risk and shows personal courage
Accepts responsibility for and acknowledges mistakes and is willing to seek advice or help from others if needed. Displays the courage and commitment to maintain a difficult position. Is prepared to challenge and address difficult or controversial issues and supports others where needed. Applies a sound understanding of risk management frameworks and risk assessment in a strategic and business planning context.
4.3 Commits to action
Assumes personal responsibility for achieving outcomes and objectives within area of responsibility. Is proactive in overcoming problems and achieving objectives. Demonstrates personal drive and uses a range of strategies to promote enthusiasm and commitment to achieving goals in others.
4.4 Displays resilience
Maintains momentum and sustains energy when faced with setbacks or stakeholder criticism. Is resilient, optimistic and persistent when resolving barriers to good outcomes. Responds appropriately to criticism and conflict situations and is able to minimise conflict. Maintains a balanced perspective on issues and in high pressure environments and supports staff in times of crisis. Promotes an appropriate work-life balance amongst team members.
4.5 Demonstrates self-awareness and a commitment to personal development
Takes personal responsibility for continual professional development and seeks out opportunities to challenge and develop capabilities to the highest level. Critically assesses own performance to identify areas of development need. Demonstrates awareness of own capabilities. Routinely seeks feedback on own performance and takes appropriate action without prompting. Is committed to and actively develops others.

5. Communicates with influence

5.1 Communicates clearly
Presents information with a high level of proficiency and for maximum effect both orally and in writing. Translates technical and complex information coherently and concisely for a range of audiences, including senior management and Government. Structures oral and written communication appropriately to ensure understanding. Communicates in a manner that addresses task requirements. Communicates constantly and meaningfully with staff. Represents the work area professionally and with diplomacy. Clearly and tactfully articulates the views of the work area and the organisation.
5.2 Listens, understands and adapts to audience
Engages in active listening and seeks clarification of own and others’ understanding. Recognises and interprets non-verbal cues appropriately. Effectively adapts communication style and technical complexity of message to meet specific audience levels of understanding. Uses a communication approach that ensures common understanding of issues. Leads and facilitates discussion, debate and feedback. Anticipates likely reactions and instils in others a comprehensive understanding of complex and technical ideas. Is recognised by others as a specialist in area of professional/technical expertise. Assumes responsibility for quality control of technical/professional/ specialist applications, methodologies, policies and practices. Demonstrates a high level of familiarity and compliance with legislative, policy and regulatory frameworks and works to build this in others.
5.3 Negotiates persuasively
Demonstrates a strong understanding of negotiation position and a firm grasp of key issues, likely arguments and areas for compromise. Understands organisational objectives and negotiates from a position of authority and credibility. Is able to influence others and frame arguments persuasively. Stays composed rather than confrontational or defensive. Identifies common ground and uses a diverse range of perspectives to generate mutually beneficial solutions in negotiations with internal and external stakeholders. Facilitates relations and achieves best results despite difficulties. Effectively liaises, negotiates and resolves conflict with colleagues and clients from a diverse range of backgrounds and cultures based on a sound appreciation of, and respect for, cultural differences.

6. Demonstrates professional or technical proficiency

6.1 Demonstrates technical, professional or specialist knowledge and expertise
Personally applies and ensures consistent application of the highest level of technical, professional or specialist knowledge and expertise to all aspects of work responsibilities. Provides authoritative advice on highly complex technical/professional issues using appropriate professional/ technical methodologies and practices. Ensures professional, technical and specialist expertise and knowledge applied in work area is consistent with or exceeds professional and industry standards and expectations both nationally and internationally.

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