Queries related to visa, citizenship, travel or trade
Do you have a question regarding visa, citizenship, travel or trade, including bringing goods in and out of Australia? Let us help you find the right answer.
Find the answer to your query by using our
If your query is still unanswered you can contact us by phone, Monday – Friday 8.30am – 4.30pm (AEST) on 131 881 in Australia, except
For clients in Western Australia
The department is currently trialling a revised service offer to better assist clients during daylight savings. From 03 October 2017, services will be available for WA clients from Monday – Friday 7.30am – 3.30pm (AWST) on 131 881 in Australia, except public holidays
If you are outside Australia and want to make an enquiry please contact the relevant Australian Immigration office overseas.
Queries about cargo support
If your query is about cargo support, including cargo clearance and ICS issues, contact us by phone or email.
Attend an appointment
If you are required to visit us to attend an appointment: