About Us

South Africa


Service locations

Our office in Pretoria manages visa and citizenship services for clients in Angola, Benin, Botswana, Cape Verde, Côte D’Ivoire, The Gambia, Guinea, Guinea Bissau, Lesotho, Liberia, Malawi, Mozambique, Namibia, Nigeria, Sao Tome and Principe, Senegal, Sierra Leone, South Africa, Swaziland, Togo, Zambia and Zimbabwe.

We have a Service Delivery Partner (SDP) agreement with TLScontact to provide Australian visa application and biometric collection services in South Africa through Australian Visa Application and Biometric Collection Centres.

Service Delivery Partner - TLScontact

Cape Town

Cape Town
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

 

Street address

Australian Visa Application Centre
Upper Ground Floor, Media Quarter building
Corner of De Smidt Street and Somerset Road
De Waterkant, Cape Town
South Africa

Counter hours

8.30 am to 3.30 pm Monday to Friday​​​

Telephone
+27 12 472 3800
8.30 am to 4 pm Monday to Friday​

Website
https://au.tlscontact.com/
Additional information
The Department processing post is Pretoria.

Durban

Durban
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

 

Street address

Australian Visa Application Centre
3rd floor, Office Tower, The Atrium
430 Peter Mokaba Ridge, Overport City
Durban, South Africa

Counter hours

​​8.30 am to 3.30 pm Monday to Friday​

Telephone

+27 12 472 3800
8.30 am to 4 pm Monday to Friday

Website
https://au.tlscontact.com/
Additional information
The Department processing post is Pretoria.

Johannesburg

Johannesburg
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

 

Street address

Australian Visa Application Centre
3rd floor, 24 Central, 6 Gwen Lane
Corner of Gwen and Fredman Drive
Sandown, Sandton
Johannesburg, South Africa

Counter hours

8.30 am to 3.30 pm Monday to Friday​​​​

Telephone

+27 12 472 3800
8.30 am to 4 pm Monday to Friday

Website
https://au.tlscontact.com/
Additional information
The Department processing post is Pretoria.

Port Elizabeth

Port Elizabeth
Summary

The SDP is contracted by us to provide biometric collection services.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

 

Street address

Australian Biometric Collection Centre
Ground Floor
Building 66 Fairview Office Park
Greenacres
Port Elizabeth, South Africa

Counter hours

​8.30 am to 3.30 pm Monday to Friday

Telephone

+27 12 472 3800
8.30 am to 4 pm Monday to Friday

Website
https://au.tlscontact.com/
Additional information

​The Department processing post is Pretoria.

Pretoria

Pretoria
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

 

Street address

Australian Visa Application Centre
1st Floor, Menlyn Corner, Gobie Street
Corner of Lois/Atterbury Road
Menlyn Pretoria, South Africa

Counter hours

​​8.30 am to 3.30 pm Monday to Friday​

Telephone

+27 12 472 3800
8.30 am to 4 pm Monday to Friday

Website
https://au.tlscontact.com/
Additional information
The Department processing post is Pretoria.

Australian High Commission

Pretoria

Pretoria
Summary
This visa office provides immigration and visa service to clients in South Africa and 25 other countries in Southern and West Africa including: Angola, Benin, Botswana, Cape Verde, Gambia (The), Guinea, Guinea-Bissau, Ivory Coast (cote d'Ivoire), Lesotho, Liberia, Malawi, Mozambique, Namibia, Nigeria, Sao Tome and Principe, Senegal, Sierra Leone, Swaziland, Togo and Zambia and Zimbabwe.

 
If you are from Mauritius, Comoros (Union of), Madagascar, Reunion Islands and Seychelles you can lodge at the Australian High Commission in Port Louis, Mauritius or with this office.
Street address
292 Orient Street (Corner Schoeman)
Arcadia
Pretoria, 0083
South Africa
Note: Due to the unreliability of the South African mail service, applications and personal documents should be sent to the postal address and not the street address.

Postal address
Private Bag X150
Arcadia 0007
South Africa
Counter hours
By appointment only
Note: Arranged through the South African AVACs, or directly by the Australian High Commission.
Telephone
27 12 423 6272 (Appointments)
27 12 423 6000 (General enquiries)
8.30 am to 11.30 am Monday to Friday
Fax
27 12 342 4222
Electronic contact
Email address: immigration.pretoria@dfat.gov.au (post-lodgement enquiries only)
Website
http://www.southafrica.embassy.gov.au/
Additional information

Payment information

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​All applications can be submitted through the Australian Visa Application Centres in Pretoria, Johannesburg, Durban and Cape Town.

Bank cheque

Bank issued cheques, in South African Rand (ZAR) only, made payable to the 'Australian High Commission'. Personal cheques are not accepted.​

Cash

Cash can only be accepted when paying at the High Commission and strictly by appointment only.

​​​​​​​​​​​​​​​​​​​
​Making payment in Australia

Fees may be paid​ at any of our offi​ces in Australia. Once the fee has been paid, you will need to provide a copy of the receipt with your application.​​​

Citizenship

​Applications for Citizenship by Descent can be lodged at this office or at the Australian Visa Application Centre.​

​​​​​​​​​​​

​Applications for Australian citizenship general eligibility and other situations, and applications to resume or renounce (give up) Australian citizenship should be lodged at the Canberra Visa and Citizenship office in Australian Capital Territory​.

​​
​​​

Panel physician

Bloemfontein

Dr JL Fouche
Summary

Medical examinations

Street address

11 Ella Street
Willows
Bloemfontein 9320

Telephone

+27 51 444 1240
+27 51 444 1565

Fax

+27 51 444 1424

Services

Medical

Additional information

Doctor(s):
Dr J L Fouche (male)

Drs Van Dyk & Partners Inc.
Summary

Radiology examinations

Street address

Mediclinic
X-ray Department
Ground Floor
Corner Parfitt and Kellner Street
Bloemfontein 9301

Telephone

+27 51 444 1625
+27 51 400 7807

Fax

+27 51 444 1622

Cape Town

Dr Rosendorff and Partners
Summary

Medical examinations

Street address

Netcare Christiaan Barnard Memorial Hospital
Suite 1201 12th Floor
Corner of DF Malan Street and Rua Bartholemeu Dias Plain
Foreshore, Cape Town 8001
South Africa

Telephone

+27 21 424 2003

Fax

+27 21 424 2023

Additional information

Doctor(s):
Dr De Kock (male)
Dr Greef (male)
Dr Rosendorff (male)
Dr Daya (male)

Drs Morton and Partners
Summary

Radiology examinations

Street address

1201 Chris Barnard Memorial Hospital
181 Long Market Street
Cape Town 8001

Telephone

+27 21 424 8090

Fax

+27 21 424 7903

Intercare Tyger Valley Medical and Dental centre
Summary

Medical and Radiology examinations

Street address

Level 3, 43 Old Oak Road
Tyger Valley
Cape Town 7536

Telephone

+27 21 943 3500

Fax

+27 21 595 1770
+27 21 943 3501

Services

Medical and Radiology

Additional information

Doctor(s):
Dr E M Van Der Spuy (male)
Dr R C Marais (female)

Durban

ShipMed Inc
Summary

Medical and Radiology examinations

Street address

The Ear Nose and Throat Centre
Entabeni Hospital

Counter hours

For appointments contact Marie Fynn

Telephone

+27 31 261 8291

Fax

+27 31 261 4644

Additional information

Doctor(s):
Dr Robert Dungan (male)

Johannesburg

Dr L Sulman & Partners
Summary

Radiology examinations

Street address

Radiology Department
Rosebank Clinic
14 Sturdee Avenue
Rosebank 2196

Telephone

+27 11 277 3300
+27 11 328 0500

Fax

+27 11 788 6138
+27 11 328 0509

Rosebank Medical & Dental Centre
Summary

Medical examinations

Street address

(opposite Rosebank Clinic)
11 Sturdee Avenue
Rosebank

Telephone

+27 11 788 1344
+27 11 788 5104

Fax

+27 11 880 3615

Electronic contact

DrCobb@global.co.za

Additional information

Doctor(s):
Dr Hugh Cobb (male)
Dr J Klotnick (male)

Port Elizabeth

Bay Medical Centre
Summary

Medical examinations

Street address

1 Eighth Avenue
Summerstand
Port Elizabeth

Telephone

+27 41 583 2121

Fax

+27 41 583 4282

Additional information

Doctor(s):
Dr Louis Pieter Visser

Drs Visser Erasmus Vawda and Partners
Summary

Radiology examinations

Street address

Greenacres Hospital
Ringroad, Greenacres
Port Elizabeth

Telephone

+27 41 393 9103

Fax

+27 41 363 0682

Pretoria

Hatmed
Summary

Medical and Radiology examinations

Street address

Hatfield Gables North
454 Hilda Street
Hatfield
Pretoria 0028

Telephone

+27 12 362 7180

Fax

+27 12 362 7181

Additional information

Doctor(s):
Dr Erwin Lingenfelder (male)
Dr Johan Momberg (male)

Police check

South Africa

South Africa
Street address

The Head of the South African Criminal Record Centre
Attn: Police Clearance Certificates
Bothongo Plaza West
CRC Client Service Centre
271 Frances Baard Street
Pretoria 0002
SOUTH AFRICA

Postal address

The Head of the South African Criminal Record Centre
Attn: Sub-Section Police Clearance Certificates
Private Bag X308
Pretoria 0001
SOUTH AFRICA

Telephone

(+0027) 012-393-3928

Fax

(+0027) 012-393-3909

Additional information

Relevant document: Police Clearance Certificate.
Residents and non-residents: Apply by post, courier service, or by hand to the street address above.
Applicants in Australia may also seek assistance from the South African High Commission.
Provide: Passport photos, a full set of fingerprints, an identity document (as proof of identity), name, surname, date and place of birth, and a receipt for payment of the required fee.
Non-residents must provide South African residence dates and addresses.
Fingerprints: You must be fingerprinted at your nearest police station and your Identity Number must be recorded on the fingerprint form. The fingerprint form cannot be faxed.
Fee: Payable.

If the applicant is sending their request by courier, it must be pre-paid for collection and return to sender once they are ready.