About Us

Singapore


Service locations

Our office in Singapore manages visa and citizenship services for clients in Singapore. 

It has a Service Delivery Partner (SDP) agreement with VFS Global to provide Australian visa application and biometric collection services​ in Singapore through an Australian Visa Application Centre.

Service Delivery Partner - VFS Global

Singapore

Singapore
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics Collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

Street address

Australian Visa Application Centre
Level 8
135 Cecil Street
Singapore
069536​​​

Postal address
​​
Telephone

​+65 622 41732

Electronic contact

Email address: info.ausg@vfshelpline.com

Website
http://www.vfsglobal.com/australia/singapore/
Additional information
Our processing post is Singapore.

Australian High Commission

Singapore

Singapore
Summary

This office provides immigration and visa services for clients in Singapore.

Street address
25 Napier Road
Singapore 258507
Postal address
PO Box 470
Tanglin
Singapore 912416
Telephone

65 6836 4100 (note that the below email is the preferred contact method)

Fax
65 6735 1242


Electronic contact
Email address: immigration.singapore@dfat.gov.au
Website
http://www.singapore.embassy.gov.au
Additional information

Payme​nt information

Visa applications may be lodged at the Australian Visa Application Centre in Singapore. Methods of payment accepted at are available on the Australian Visa Application Centres website​.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
Credit Card​

Payments using credit card will be processed in Australian dollars (AUD). We accept MasterCard, Visa, AMEX, Diners and JCB. When paying by a credit card you may incur a credit card surcharge, banking and currency conversion fees and you will need to accept the risk associated with any currency fluctuations.​​​​​

Prior to lodging your application, you may need to notify your bank of an upcoming foreign credit card transaction. Failure to do so may result in your transaction being declined. Without payment your application is invalid.

Credit card transactions processed in Australian dollars (AUD) are processed in Australia.​​​​​ A credit card surcharge may apply to transactions made using your credit card.

For credit card payments use the Payment Details Form - 1440​.​​​​​

​​​​​​​​​
​Making payment in Australia

Fees may be paid​ at any of our offi​ces in Australia. Once the fee has been paid, you will need to provide a copy of the receipt with your application.​​​

Citizenship

Applications for Citizenship by Descent can be lodged at the Australian Visa Application Centre​.​

​​​​

​Applications for Australian citizenship general eligibility and other situations, and applications to resume or renounce (give up) Australian citizenship should be lodged at the Canberra Visa and Citizenship office in Australian Capital Territory​.

​​

Panel physician

Singapore

Point Medical Group
Summary
​Medical examinations
Street address

290 Orchard Road
#11-04/05, Paragon Medical Suites
Singapore 238 859​

Telephone

+65 6235 2343

Fax

+65 6235 7313

Additional information

Doctor(s):
Dr Teo Kian Tong (Male)
Dr Wen Wai Meng (Male)
Dr Ong Lee Hiang Irene (Female)
Dr Wai Pan Yeo (Male)

Radlink Diagnostic Imaging (s) Pte Ltd
Summary
​Radiology examinations
Street address

290 Orchard Road, #08-08
Paragon Medical Suites
Singapore 238 859 ​

Telephone

+65 6836 0808

Fax

+65 6836 8484

SATA Commhealth Ang Mo Kio Medical Centre
Summary
​Medical and Radiology examinations
Street address

715 Ang Mo Kio Ave 6
#01-4008/4010
Singapore 560715​

Telephone

+65 6244 6688

Fax

+65 6459 0448

Additional information

Doctor(s):
Dr Lim Chong Sing (Male)
Dr Cheryl Latha Glenn (Female)
Dr Sharon Kaur Minhas (Female)
Dr Dorji Damdul (Male)
Dr Talib Halina (Female)
Dr Huay Feng Chin (Female)

SATA CommHealth Medical Centre – Bedok
Summary
​Medical and Radiology examinations
Street address

351 Chai Chee Street,
Singapore 468 982 ​

Telephone

+65 6244 6688

Fax

+65 6448 2904

Additional information

Doctor(s):
Dr Sunitha Razu (female)
Dr Toh Khai San (Wednesday to Friday only) (male)
Dr Cheryl Latha Glenn (female)
Dr Halina Talib (female)
Dr Lai Hwee Yee (female)
Dr Tan Wen Hui (female)
Dr Teck Ung Tang (male)
Dr Laura Kasenda (female)

Police check

Singapore

Singapore
Postal address

CoC/Records Office
Criminal Investigations Department
Block D, #02-07/08 Police Cantonment Complex
391 New Bridge Road
SINGAPORE 088762

Telephone

(65) 64358277 (direct line) between 9.00 am and 5.00 pm Singapore time (GMT +8)

Electronic contact

SPF_CID_COC@spf.gov.sg

Website
http://www.police.gov.sg/e-services/apply/certificate-of-clearance
Additional information

Relevant document: ‘Certificate of Clearance ’ (CoC).

Citizens:

Apply by post to the address above. Walk-in applications are no longer accepted.

Provide:

Letter from us requesting the certificate (provided as an attachment by the processing centre), scanned recent passport photo, Singapore National Registration Identity Card (NRIC) front and back.

Non-citizens:

Non-citizens who wish to apply for a COC may lodge an appeal for consideration through the website above. Appellants must have resided in Singapore for a minimum period of 6 months under a valid pass issued by the Immigrations Checkpoint Authority (ICA) or the Ministry of Manpower (MOM). Documents required are listed on website above. You will need to provide a set of fingerprints taken by a qualified officer at a police station or an authorised office of the country in which you are living. Original hardcopy fingerprint impressions may be mailed by overseas applicants to above address with the eCOC Acknowledgement slip.

Applicants with a criminal history:

In addition to applying for a COC, if an applicant has any criminal conviction recorded in Singapore they should apply for details of their criminal convictions from the State Courts.  Information and an application form for applying for Court records can be found on their website at www.statecourts.gov.sg

Fee:

Payable – debit or credit card (Visa or Mastercard only) or i-Banking account.

Processing time:

2-3 weeks.