About Us

Vietnam


Service locations

Our offices in Ho Chi Minh City and Hanoi manage visa and citizenship services for clients in Vietnam.

Both offices have a Service Delivery Partner (SDP) agreement with VFS Global to provide Australian visa application and biometric collection services in Vietnam through Australian Visa Application Centres. ​

Service Delivery Partner - VFS Global

Danang

Danang
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics Collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

Exception: Visa applicants travelling on official government business are encouraged to lodge their applications at the Australian Embassy in Hanoi.

Street address

Australian Visa Application Centre
ACB Tower
218 Bach Dang St
Hai Chau Ward
Danang, Vietnam.

Counter hours

Application Lodgement: 8.30am - 3:00pm Monday to Friday (by appointment only)
Document Collection: 8:30am - 5:00pm Monday to Friday

Telephone

84 19 0056 5639 (within Vietnam)
84 35 212 000 (outside Vietnam)
9am - 5pm Monday to Friday

Electronic contact
Email address: info.auvi@vfshelpline.com
Website
http://www.vfsglobal.com/australia/vietnam

Hanoi

Hanoi
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics Collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

Exception: Visa applicants travelling on official government business are encouraged to lodge their applications at the Australian Embassy in Hanoi.

​​
Street address

Australian Visa Application Centre
Gelex Tower, 3rd Floor
52 Le Dai Hanh Street
Hai Ba Trung District
Hanoi
Socialist Republic of Vietnam

Counter hours
Application Lodgement: 8.30am - 3:00pm Monday to Friday (by appointment only)​​​
Document Collection: 8:30am - 5:00pm Monday to Friday
Telephone
84 19 0056 5639 (within Vietnam)
84 28 35 212 000 (outside Vietnam)
9am - 5pm Monday to Friday​
Electronic contact
Email address: info.auvi@vfshelpline.com​
Website
http://www.vfsglobal.com/australia/vietnam

Ho Chi Minh City

Ho Chi Minh City
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics Collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

Exception: Visa applicants travelling on official government business are encouraged to lodge their applications at the Australian Embassy in Hanoi. ​​​

Street address

Australian Visa Application Centre
Resco Tower, 5th Floor
94 - 96 Nguyen Du Street
Ben Nghe Ward, District 1
Ho Chi Minh City
Vietnam

Counter hours
Application Lodgement: 8.30am - 3:00pm Monday to Friday (by appointment only)​​​
Document Collection: 8:30am - 5:00pm Monday to Friday
Telephone
84 19 0056 5639 (within Vietnam)
84 28 35 212 000 (outside Vietnam)
9am - 5pm Monday to Friday​
Electronic contact
Email: info.auvi@vfshelpline.com​
Website
http://www.vfsglobal.com/australia/vietnam

Australian Consulate General

Ho Chi Minh City

Ho Chi Minh City
Summary

This office provides immigration and visa services for clients in Vietnam.

Street address

​Vincom Centre, 20/F
47 Ly Tu Trong Street, District 1
Ho Chi Minh City
Socialist Republic of Vietnam

Postal address

​PO Box 659
Central Post Office
Ho Chi Minh City
Socialist Republic of Vietnam

Counter hours

By appointment only.
Appointments are made by email.

Telephone

84 19 0056 5639 (within Vietnam)
84 28 3521 2100 (outside)
9 am to 5 pm Monday to Friday

Fax

​84 8 3521 8261

Electronic contact
immigration.hochiminhcity@dfat.gov.au
Website
http://www.hcmc.vietnam.embassy.gov.au
Additional information

Payment information

Visa applications can be lodged at an Australian Visa Application Centre. Methods of payment accepted are available on the Australian Visa Application Centre website.


Credit Card​

Payments using credit card will be processed in Australian dollars (AUD). We accept MasterCard, Visa, AMEX, Diners and JCB. When paying by a credit card you may incur a credit card surcharge, banking and currency conversion fees and you will need to accept the risk associated with any currency fluctuations.​​​​​

Prior to lodging your application, you may need to notify your bank of an upcoming foreign credit card transaction. Failure to do so may result in your transaction being declined. Without payment your application is invalid.

Credit card transactions processed in Australian dollars (AUD) are processed in Australia.​​​​​ A credit card surcharge may apply to transactions made using your credit card.

For credit card payments use the Payment Details Form - 1440​.​​​​​

​​​​​​​​​​​​​​
​Making payment in Australia

Fees may be paid​ at any of our offi​ces in Australia. Once the fee has been paid, you will need to provide a copy of the receipt with your application.​​​


Citizenship

Applications for Citizenship by Descent are processed at this office.

Applications for Australian citizenship general eligibility and other situations, and applications to resume or renounce (give up) Australian citizenship should be lodged at the Canberra Visa and Citizenship office in Australian Capital Territory.

Australian Embassy

Hanoi

Hanoi
Summary

This office provides immigration and visa services for clients in Vietnam.

​​​​​
Street address

​Visa & Immigration Section
Level 1 Australian Embassy
8 Dao Tan St
Ba Dinh District
Hanoi
Socialist Republic of Vietnam​

Postal address

As above

Counter hours

B​y appointment only​​​

Fax

​84 4 3831 7712

Electronic contact
immigration.hanoi@dfat.gov.au
Website
http://www.vietnam.embassy.gov.au
Additional information

For general enquiries about visa requirements and lodgements contact the Australian Visa Application Centre 9 am to 5 pm Monday to Friday.​

Payment information

Visa applications can be lodged at an Australian Visa Application Centre. Methods of payment accepted are available on the Australian Visa Application Centre website.


Credit Card​

Payments using credit card will be processed in Australian dollars (AUD). We accept MasterCard, Visa, AMEX, Diners and JCB. When paying by a credit card you may incur a credit card surcharge, banking and currency conversion fees and you will need to accept the risk associated with any currency fluctuations.​​​​​

Prior to lodging your application, you may need to notify your bank of an upcoming foreign credit card transaction. Failure to do so may result in your transaction being declined. Without payment your application is invalid.

Credit card transactions processed in Australian dollars (AUD) are processed in Australia.​​​​​ A credit card surcharge may apply to transactions made using your credit card.

For credit card payments use the Payment Details Form - 1440​.​​​​​

​​​​​​​​​​​​​​
​Making payment in Australia

Fees may be paid​ at any of our offi​ces in Australia. Once the fee has been paid, you will need to provide a copy of the receipt with your application.​​​


Citizenship

​​​​​​​​​​​​Applications for Citizenship by Descent are processed at the Australian Consulate General in Ho Chi Minh City.

Applications for Australian citizenship general eligibility and other situations, and applications to resume or renounce (give up) Australian citizenship should be lodged at the Canberra Visa and Citizenship office in Australian Capital Territory.

Panel physician

Hanoi

International Organization for Migration (IOM) Hanoi
Summary
Medical and Radiology examinations
Street address
23rd Floor, Building 72
Keangnam Hanoi Landmark Tower
Pham Hung Street
Me Tri ward
Nam Tu Liem district, Hanoi
Telephone
+84 4 3736 6258
Additional information

Doctor(s):
Dr Thi Hai Van Nguyen (female)
Dr Thi Ngoc Ha Dang (female)
Dr Tahnh Huyen Vu (female)
Dr Tien Son Nguyen (male)

Ho Chi Minh City

International Organization for Migration (IOM)
Summary
Medical and Radiology examinations
Street address

1B Pham Ngoc Thach, District 1
Ho Chi Minh City

Counter hours

Please phone for appointment.

Telephone

+84 8 3822 2057
+84 8 3822 2058
+84 8 3822 2061

Fax

+84 8 3822 1780

Additional information

Doctor(s):
Dr Anh Le (Male) 
Dr Dinhh Minh Hoang Le (male)
Dr Lovorka Ikovac (female)
Dr Tao Kim Nhat Nguyen (male)
Dr Thuy Lan Nguyen (female)
Dr Thi Cam Hien Tran (female)

Raffles Medical - Ho Chi Minh City
Summary
Medical and Radiology examinations
Street address

167A Nam Ky Khoi Nghia Street
District 3
Ho Chi Minh City

Telephone

+84 8 3829 8424

Fax

+84 8 3829 8524

Additional information

Doctor(s):
Dr Hoang Phu Phi Truong (Male)
Dr Do Nhu Quynh Nguyen (Male)

Police check

Vietnam

Vietnam
Street address

VIETNAM

Additional information

Relevant document:

‘Judicial Record Certificate Number Two'.

Resident citizens:

Apply in person at the Service of Justice office in your local province or the province in which you most recently lived.
If you are not living in Vietnam, you must provide a Power of Attorney that is certified by a Vietnamese diplomatic mission in your country of residence.

Non-resident citizens:

Apply directly by mail to the National Centre for Criminal Records in Vietnam. Instructions on how to apply by mail are available on the website of the National Centre for Criminal Records of Vietnam. Or, provide a Power of Attorney for a relative or friend in Vietnam to apply for the certificate on your behalf that is certified by a Vietnamese diplomatic mission in your country of residence.

Documents required

  • copy of Vietnamese National Identity Card
  • copy of Household Registration Book
  • standard application form (Ðon yêu cầu cấp phiếu lý lịch tu pháp) provided by the Service of Justice free of charge (the application must be completed fully, clearly and accurately).

Resident non- citizens:

Complete the standard application form and apply in person at the Service of Justice office in your local province or the province in which you most recently lived.

Non-resident non-citizens:

Apply directly by mail to the National Centre for Criminal Records in Vietnam. Instructions on how to apply by mail are available on the website of the National Centre for Criminal Records of Vietnam. Or, provide Power of Attorney to a relative or friend in Vietnam to apply for the certificate on your behalf. This must be certified by the appropriate authorities in your home country and verified/stamped by Vietnamese consular officials at a diplomatic mission in your country of residence.

Documents required:

  • copy of passport
  • copy of permanent/temporary Vietnamese Residence Identity Card.