About Us

Compliments, Complaints and Suggestions

Providing information about visa breaches, fraud or overstay

If you are seeking to provide information to the department regarding suspected offences against Australian immigration, citizenship or customs law or suspected fraud, please contact the dedicated reporting service.
See: Report something suspicious

We welcome your compliments, complaints and suggestions. Your feedback will help us improve the quality of our information, products and services.

The purpose of this form is to collect feedback from clients about their interaction with the department including fraud and activities of unregistered migration agents. You will find a space at the bottom of this form that allows you to tell us in detail about your feedback.

Please note: You must complete all REQUIRED* fields.

Privacy Statement


Personal Details
Type of Feedback (select one or more of the following) (required)

Your feedback relates to: (select one or more of these options) (required)

Our standards include being accountable, identifying ourselves to you, being responsive to your enquiries, and only asking for information required to make a decision on an application.

We aim to confirm that an application has been received, and advise the likely processing time if the processing time will extend beyond 5 working days.

We aim to take account of any special needs you identify, and provide an interpreter if required where the service is provided in Australia.

We want our information to be clear, usable and current.

We aim to handle your information in accordance with the Privacy Act 1988.

We aim to treat you with courtesy and respect.

We aim to identify ourselves in all our communications with you.

Please provide information in the message details and we will contact you for further information.

Does your feedback relate to an application currently under consideration or recently decided? (required)

Please make at least one selection from the following questions:(required)  

Does your feedback relate to one of our offices?

Please select one option below:

Does your feedback relate to one of our Websites?

Does your feedback relate to a third party service provider?

Message Details


Contact Details

In Australia you can telephone our Global Feedback Unit.
Telephone: 133 177

You can post written feedback or complaints to:

Global Feedback Unit
GPO Box 241
Melbourne Vic 3001