About Us

Compliments, Complaints and Suggestions

​​Providing information about fraud or offences?

If you are seeking to provide information to the Department regarding suspected fraud and/or offences against Immigration & Citizenship or Border Protection and Australian Border Force (ABF), please contact the dedicated reporting service.​
See: Reporting something suspicious

We welcome your compliments, complaints and suggestions. Your feedback will help us improve the quality of our information, products and services.

The purpose of this form is to collect feedback from clients about their interaction with the Department. You will find a space at the bottom of this form that allows you to tell us in detail about your feedback.

Please note: You must complete all REQUIRED* fields.


Privacy Statement


Personal Details
Type of Feedback (select one or more of the following) *

Your feedback relates to: (select one or more of these options) *

Our standards include being accountable, identifying ourselves to you, being responsive to your enquiries, and only asking for information required to make a decision on an application.

We aim to confirm that an application has been received, and advise the likely processing time if the processing time will extend beyond 5 working days.

We aim to take account of any special needs you identify, and provide an interpreter if required where the service is provided in Australia.

We want our information to be clear, usable and current.

We manage your information accurately and in accordance with the Privacy Act 1988.

We aim to treat you with courtesy and respect.

We aim to identify ourselves in all our communications with you.

Please provide information in the message details.

Do you have a Department reference number that relates to what your complaint is about? *
Examples include TRS claim number, TRN, File number, Duty Assessment Notice number, Client ID, Seizure notice number, etc.

Please make at least one selection from the following questions: *  

Does your feedback relate to one of our offices?

Please select one option below:

Does your feedback relate to one of our Websites?

Does your feedback relate to a third party service provider?

Message Details  
​Note: Please press the submit button once, your email may take up to 10 seconds to process.

Contact Details

In Australia you can telephone our Client Service Feedback Line.
Telephone: 133 177

You can post written feedback or complaints to:

Global Feedback Unit
GPO Box 241
Melbourne Vic. 3001