Frequently Asked Questions - SMV

  1. When will I hear about my application?

    An acknowledgement letter will be sent to the email address you nominated in your visa application within 10 working days of receiving your application. This will include information on the processing of your application, whether you are entitled to the grant of a bridging visa and any conditions attached to that visa. You must allow 10 working days for an acknowledgement letter to be received before contacting the department.

    If you have not received your acknowledgement letter after this time, you should check your email SPAM and TRASH folders before contacting the department.

    If your current visa will expire within this 10 day period, you should contact the department to advise of this.

  2. I am at the 'Application has been submitted' page. What do I do next?

    Your application has been submitted and you may be required to provide more information before the application is assessed. Select Next to go to the Home page where you can access information about your application and attach documents.

  3. When can I attach documents to my application?

    You can attach documents to your application at anytime after you have submitted it to the department. You will need your username and password that you were asked to supply when you first created the account for your application. You can add attachments immediately upon lodgement and you can continue to add attachments up until the time your application is finalised.

  4. I am experiencing some difficulties in attaching documents to my application. What can I do?

    If you experience difficulties submitting documents online, please be patient and keep trying. Ensure you read the Frequently Asked Questions (FAQs) and refer to the help icon next to the Attach document button for further information.

    If you are unable to attach documents to your online application, you should delay providing these and wait for your application to be allocated to a case officer. Once your application is allocated, your case officer will request all necessary documentation before deciding your visa application.

  5. Where can I find my Transaction Reference Number (TRN)?

    A Transaction Reference Number (TRN) is a unique number assigned to each completed online application. Your TRN is available from the My applications page in your account. You can also find it on the email you received from the department when you successfully submitted your application or in the footer of the printed application.

  6. I have forgotten my account password.

    If you have forgotten your password, select the Forgotten password link from the Log in page.

  7. I did not save or print a copy of my application.

    If you require a copy of your lodged application, log into your account using your username and password. From the My applications page, select the application by clicking on the checkbox. Then from the Actions menu, select the View application link. The application will display in a new window and from here you can save or print the PDF.