Visa Holders using VEVO

As a visa holder you can use VEVO or the myVEVO app , to check your current visa details and conditions. You can also send your entitlement details to any email address  you like.

You do not need to register to use VEVO—all you need is your passport or ImmiCard details and one of the reference numbers that we have provided to you.

You can only use VEVO if your visa information is available electronically in our systems. Some foreign nationals, such as those permanent residents that migrated to Australia before the early 1990s and have not travelled out of Australia since, may not have a searchable record with us.

You can watch the Visa Entitlement Verification Online (VEVO) - education and training videos to assist you with accessing your visa information from VEVO.

What you can search

VEVO only provides visa details for your current visa. It does not provide information on previous visas. A VEVO check can provide:

  • visa class and subclass
  • visa description (student, temporary or permanent)
  • visa holder role type (primary or secondary applicant)
  • visa status
  • visa grant and expiry dates
  • visa grant number (this is removed when you create a PDF version or email your VEVO check from the VEVO system of your results)
  • must enter Australia before date
  • entries allowed
  • period of stay
  • current location (inside or outside Australia)
  • all conditions applicable to your visa in plain English.

Note: All visa holders included in the online visa application can use the Transaction Reference Number (TRN) and see the full visa details of the individual visa holder.

How to use VEVO

To find your visa details and conditions in VEVO, you need to make sure that you have your passport or ImmiCard details with you. You will also need one of the departmental reference numbers that we have previously given to you. You have the choice of the following reference types:

  • Transaction Reference Number (TRN)
  • visa grant number
  • visa evidence number (Not available with the myVEVO app)
  • password (Not available with the myVEVOapp)

To start, access VEVO for Visa Holders to open the VEVO service.

Then select which Reference type you want to use (Hint: you can then use the down arrow at the end of box to choose which type) and enter the departmental reference in the field that now appears.

Next you will need to enter your date of birth, your passport or ImmiCard number and the country that issued you your passport – if you are using your ImmiCard, you will need to choose Australia.
Hint: use the calendar date picker at the end of the date of birth field and down arrow at the end of the country of Passport/ImmiCard field to make entering your information easier.

Then make sure that that you check the box to agree to VEVO’s Terms and Conditions and, finally, use the Submit button.

Figure 1 - VEVO for Visa Holders enquiry screen

Information on accessing VEVO as a visa holder is available in the user guides.

Where you can find your Transaction Reference Number (TRN)

Your Transaction Reference Number or TRN is the unique reference number given to each online application and is provided at the time you first start an online application. It is also included in our correspondence to you when you lodged your application online.

If you have lodged your application through ImmiAccount, you can also find your TRN there.

Where you can find your Visa Grant Number

The Visa Grant Number is a unique number that is included in the letter or email, we send to you to advise that you have been approved for a visa to Australia (your Visa Grant Notification Letter).

If you don't know your grant number you can use the VEVO Request for Reference Number form.

Figure 2 - Example of how to find your grant number

Where you can find your Visa Evidence Number

Depending on how long ago you were granted your visa you may have had a visa label placed in your passport, your Visa Evidence Number is found in the top right corner of that label. Enter the first 11 digits of your current visa number.
This would normally appear as a stick-in paper visa label placed in your passport. It may be in your current passport or a previous passport.

Figure 3 - Example of a visa label

Australia’s electronic visa system means visa holders no longer require a visa labels to be placed in their passport to travel to or stay in Australia.
Note: The visa evidence Number is not able to be used with the myVEVO app.

How you can create or change a password for VEVO

To create or change a password to check your own details in VEVO, you need to be in Australia and contact us through our general enquiries.
Note: A password:

  • might not be provided to you, you might only be provided with your visa grant number instead
  • is not able to be used with the myVEVO app.

 What you can do if you don’t have this information or you don’t have an electronic record

If you applied for your visa through your ImmiAccount or have previously imported your application into your ImmiAccount, then you might be able to find the information there.

Otherwise, you will need to contact us through our general enquiries. Have any supporting information that you have available when you call, including:

  • any passport details that you have previously provided to us
  • any correspondence that we may have previously sent you
  • details about where and when you applied for, and were granted, your visa
  • any travel details you may have about when you have travelled to or departed Australia. 

Sending your VEVO check to someone else

There might be times when you want to send your visa details to someone else, such as an employer or landlord not registered to use VEVO, or to the government of a country you would like to visit.

You can do this by searching VEVO  for your details and using the Send email' function from the 'Entitlement details' screen.

Further information is available in our user guide.

myVEVO

myVEVO is a mobile app available to download for free. The app provides a fast and convenient way to check your Australian visa work rights, study rights, travel conditions and expiry date.

How to get it

Free download from the Apple and Google online stores. The app will not download to mobile devices with a compromised operating system, otherwise known as 'Jailbroken or Rooted' devices.

How to use it

The first time you use myVEVO, you will need your:

  • date of birth
  • passport details
  • visa Grant Number or Transaction Reference Number (TRN)

Last successful visa details can be saved with your own PIN, making it easy to access the visa details with myVEVO.

Figure 4 - myVEVO app screens showing steps to obtain your visa details and conditions

The visa conditions can be viewed by tapping on the 'Conditions' tab at the bottom right side of the screen.
Note: Only the most recent check will be retained in the myVEVO app.

If you forget your PIN

You don’t need to contact the department to get back into myVEVO. You need to put in the incorrect PIN three times, and then you will be asked to create a new PIN. Note that for security purposes, all personal information saved previously will be cleared.

If you need to 'Reset' your PIN

To reset the PIN you need to enter it incorrectly three times. When you have entered the PIN incorrectly three times you are presented with a message advising:
'You have incorrectly entered your PIN three times. For security purposes your details have been cleared, please set a new PIN and enter your details to perform a query'.

Figure 5 - myVEVO pin reset steps

 How you can I check another visa, after you have your visa details

There are two options available:
Option 1: On the Visa details screen, there is a 'Back' button on the top left corner, tap it to go back to the Visa Holder Enquiry screen to update your search information.

Figure 6 - myVEVO check a second visa

 

Option 2: Follow above instructions (If you need to ‘Reset’ your PIN) to reset your PIN.
Note: The app always saves the last successful visa result. That means once your new visa check is successful, this visa will be the default search next time.

How you can send your visa details by email

You can send an email to any email address using the app. This email will include a PDF attachment, which shows your visa entitlement and conditions.  Tap on the ‘Email’ option in the top right corner and enter required email addresses in the next screen presented.

Figure 6- myVEVO sending entitlement email to 3rd party