Registering for your immiAccount
To begin your application process, you will need to register your interest by creating an
immiAccount and obtaining a login. You can use your login details to access your account at any time during the application process.
Apply / Login
Note: If you have already registered for an immiAccount and completed an EOI, and would like access to the new application form, you will not need to repeat this step. Request an application form by emailing
Submit an expression of interest
When you log into
ImmiAccount you will be asked to complete a short expression of interest. It establishes the name of your business, ABN, contact details and a brief description of your business’ international trade activities. The expression of interest will help you to determine if Australian Trusted Trader is right for your business.
Once you have submitted an expression of interest, you will receive an email from the Trusted Trader Help Desk with a copy of the new, streamlined application form.
Completing the application form (New application form available!)
The new, streamlined application form will take approximately 2-10 hours to complete, depending on the size of your business. You will be asked to provide detailed information about your business, operations, trade compliance and international supply chain security measures by answering a series of yes/no style questions.
You will need to declare that your business is financially solvent, you have at least two years of trading history, and individuals applying on behalf of a business will be required to acknowledge that they have been granted authority to do so by the business.
You may need to consult across your business, and review commercial records and documentation to gather the required information.
The information submitted in the application form is used to assess if your business meets the requirements of Australian Trusted Trader, as set out in the
Customs (Australian Trusted Trader Programme) Rule 2015.
If you have already completed a substantial part of the previous self-assessment questionnaire (SAQ), we will continue to accept these forms up until 31 October 2017. Alternatively, you may wish to request the new application form by emailing TrustedTrader@border.gov.au.
Once you have completed the new form, email it to TrustedTrader@border.gov.au. An Australian Border Force officer will assess your application and contact you to discuss the next steps.
Help to complete the application form
If you need help completing your application form or have any questions during the process, contact the Australian Trusted Trader Help Desk at
TustedTrader@border.gov.au or 1300 319 024.
Verification through on-site validation
An on-site validation will be conducted by your Australian Border Force contact officer to verify the information provided in your application. Your Australian Border Force contact officer will contact you to arrange a time for the validation.
This site visit enables us to see your business’ trade compliance and supply chain security measures in practice. This process should take one day per business premise that is visited.
The visit will include verification of the following controls:
- ICT related
- physical security
- personnel security
- selection of third party suppliers.
Preparing for on-site validation
Your Australian Border Force contact officer will guide you through the on-site validation process. At a minimum, your business should ensure all key personnel whose work relates to your international supply chain activities are available to meet with your Australian Border Force contact officer in person. This will minimise potential delays to your assessment, including the need to re-visit premises.
Entering into an Australian Trusted Trader agreement
Once your business has been successfully validated, your business may receive an offer to enter into an Australian Trusted Trader agreement and become a Trusted Trader. The agreement is a legally binding contract between the business and the Department of Immigration and Border Protection.
The agreement outlines:
- trade facilitation benefits the business will be entitled to upon entering the agreement
- ongoing obligations your business will need to meet to be able to access these benefits
- other clauses related to the administration of the agreement and participation in the programme more generally.
Australian Trusted Trader team for more information on the programme.