How do I know that I can trust my migration agent?

The best way to make sure that the person you are seeking migration advice from is someone you can trust is to check that they are a migration agent listed on the Office of Migration Agents Registration Authority website.

Here is a list of things that illegal operators might say to you:

I can guarantee that you will get a visa to Australia

This is false

  • No-one can guarantee you will get a visa. Only our authorised officers can give you a visa and only when you have met all the visa requirements.
  • Avoid internet sites and advertisements that say they can guarantee you will get a visa.

Pay now to register for the migration program

This is false

  • You pay your visa application charge when you lodge your visa application. A list of all charges is available at Fees and Charges. If you are asked to pay money before you lodge your visa application, do not pay it.
  • A list of fees that a registered migration agent might charge is available on the Office of the Migration Agents Registration Authority website.

This is a ‘once in a lifetime opportunity’ or your ‘only’ chance to travel or migrate to Australia

This is false

  • We do not telephone or email people offering ‘deals’. We will only contact you about your visa application after you have lodged it.
  • You might have several visa options for coming to Australia.

Only I can pay the charges, give me your money and I will pay the charges for you

This is false

  • You can pay your own visa application charge.
  • A registered migration agent is required to provide you with a statement of services which includes an estimate of fees to be paid.
  • If you lodge your visa application in Australia, you can pay us directly. We will never ask you to pay into a personal bank account or transfer money through a private company.
  • If you lodge your visa application outside of Australia and use one of our Service Delivery Partners, they could add an extra charge when you lodge your visa application. Go to the How to Pay website to make sure you are dealing with one of our Service Delivery Partners and to check how much you will need to pay them.
  • Get a receipt for any money that you pay and check the receipt to see that is says what the money was paid for.

I have a special relationship with the Department of Immigration and Border Protection

This is false

  • No one has a special relationship with us. We treat all visa applications in a fair and impartial way.
  • If someone tells you they are a ‘skilled migration service provider’ or they are ‘Australian Government registered’ or ‘department registered’ do not deal with this person.
  • Look for the words ‘Migration Agent Registration Number’ or ‘MARN’ on your agent’s website, or in their advertising, to be sure you are dealing with a registered migration agent.

Don’t worry, the Department of Immigration and Border Protection is still processing your visa

Do not just accept this

  • Ask for a copy of the confirmation letter. If your registered migration agent cannot give you a copy,  contact us directly to check the progress of your visa application.
  • If you lodge your visa application online, we will give you a Transaction Reference Number (TRN). To check the progress of your visa application, you will need to login to ImmiAccount. If you do not have an ImmiAccount you will need to create one and you can use your TRN to import your application.
  • You are responsible for your visa application. You should know what documents you need to submit with your visa application and make sure you submit them. If your registered migration agent or our Service Delivery Partners or visa officials ask you for more documents, make sure you submit them on time.

I need to keep your original documents such as passport, birth certificate to give to the Department of Immigration and Border Protection 

  • We will sometimes want to see your original documents. If we want to see you original documents, one of our visa officers will ask you for them.
  • Usually we want only certified copies of your original documents. Registered migration agents can certify the copies of your original documents that you are sending to us.
  • If you lodge an online student visa application, your registered migration agent might ask to see your original documents. If they ask for your original documents, ask them to make a copy and give them back to you immediately.
  • Prevent identify fraud - never leave your original documents with other people.
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Frequently Asked Questions