Safe Haven Enterprise visa (subclass 790)


This visa allows you to:

  • stay in Australia for five years
  • work
  • study
  • apply for certain other visas such as skilled or family visas if both the SHEV pathway and the visa application requirements are met.


You must:

  • engage Australia’s protection obligations
  • have arrived in Australia illegally
  • intend to work and/or study in regional Australia.


Length of stay

​Up to five years


From AUD 35

Global processing times

For visa processing times, see Refugee or humanitarian programme visa processing times.

If you are an illegal maritime arrival and have not lodged your initial protection visa application before 1 October 2017, you can no longer apply for this visa. You must make arrangements to depart Australia.

Learn about...​


Who could get this visa

You might be eligible for a SHEV if:

  • you arrived in Australia illegally
  • you lodge a valid application
  • you are assessed as engaging Australia’s protection obligations
  • you meet other requirements, such as health, security, and character
  • you or at least one member of your family unit declares an intention to work and/or study in regional Australia.


To be granted this visa, you must meet certain health requirements to protect your health and the health of the Australian community.

You might have already had some health examinations. If we need you to do more health examinations, we will contact you to go for another appointment. The examinations are conducted by Bupa Medical Visa Services. To book an appointment with them, use their online booking tool available through their website. See arranging a health examination for more information.

If you receive Status Resolution Support Services (SRSS), contact your SRSS provider as they might be able to help you book and pay for your health examinations. You may be required to pay for these health examinations at the time of testing. Bupa Medical Visa Services will advise you of the costs when you make your appointment.


To be granted this visa, you must meet certain character requirements. You will need to provide a police certificate from each country (except your country of claimed asylum) you have lived in for 12 months or more during the past 10 years after you turned 16 years of age. Do not arrange for police certificates until we ask you to.

If you are receiving assistance through the SRSS programme, talk to your SRSS provider about whether you can get help with these checks.


You must meet certain identity requirements. It is your responsibility to cooperate and confirm your identity so these checks can be done accurately.

We will use information about your identity as part of assessing your claims for protection and completing character and security checks.

The visa

About this visa

A Safe Haven Enterprise visa (SHEV) is a temporary protection visa that is valid for five years. It encourages people to work and study in regional Australia.

More information on what it means to engage Australia's protection obligations is available.

What this visa lets you do

This visa lets you and any family members who have also been granted this visa:

  • stay in Australia temporarily for a period of five years.
  • work and/or study in Australia.
  • access a range of services offered by the Australian Government such as job matching, Medicare, social security benefits and short term counselling for torture and trauma when required. The Department of Human Services delivers a range of social and health related payments and services.
  • travel outside of Australia if we are satisfied that you have compassionate or compelling circumstances that justify your travel.
  • if you meet the SHEV pathway requirements you can apply for certain other visas in Australia, including permanent visas such as skilled and family (but not a Permanent Protection visa).

You cannot sponsor family members to come to Australia.

You can use Visa Entitlement Verification Online (VEVO) for free to check your visa details and entitlements.

To be eligible to apply for certain other visas in Australia, a SHEV holder will need to either:

  • meet the SHEV pathway requirements individually and apply separately for a visa, or
  • meet the SHEV pathway requirements and include their family as dependant applicants in the visa application, or
  • have a member of their family unit who has met the pathway requirements include them in the visa application as a dependant applicant.

Both primary applicants and their family members will need to meet the application requirements for any further visa in Australia that they apply for. The visas you might be able to apply for if you meet these requirements are listed on SHEV pathway requirements.


If you have not already been issued an ImmiCard, or your current ImmiCard has expired, you are eligible to apply online for an Evidence of Immigration Status ImmiCard.

ImmiCards are official, secure immigration credentials that contain a photograph and personal details such as surname, given names, date of birth and gender. ImmiCards contain a unique number which is linked to biometric and visa details in our system.

You must take your ImmiCard and your Visa Grant Notice with you to enrol for Government services.

Fast Track Assessment process

Your Safe Haven Enterprise visa application will be assessed under the Fast Track Assessment process if you:

  • arrived on or after 13 August 2012 and before 1 January 2014
  • have never been taken to a Regional Processing Centre
  • lodge a visa application on or after 18 April 2015.

The Minister could also determine what other groups of people will be processed under the Fast Track Assessment process. We will tell you if you are a fast track applicant.


Travel condition 8570 applies to this visa. You must ask for approval to travel to another country.


AUD 35

You will need to pay the visa application charge for your application to be processed. If you do not pay the whole visa application charge, or are paying this charge by credit card and have insufficient funds available, your visa application will be invalid. Information about how to pay the visa charge is available.

However, if you are in immigration detention when you apply for this visa and have not been immigration cleared, you do not have to pay this charge.


You and any eligible family members included in the application must be in Australia when you apply for this visa.


In your visa application you might be asked for information about each member of your family unit (such as your partner or children) even if they do not intend to travel or migrate with you.

Information about which family members are considered to be a ‘member of your family unit' for travel or migration purposes is available on Form 1497i - Including family members in your refugee, humanitarian or protection visa application (110KB PDF).

Only members of your family unit who are in Australia can be included in your application for this visa.

If your application is assessed under the Fast Track Assessment process, you can include additional family members in your application after lodgement, but before it is decided.

If your application is not assessed under the Fast Track Assessment process, you cannot include members of your family unit after you have lodged your application, except for newborn children. Ensure you include family members at the time you lodge your application.

Your obligations

You and your family must comply with Australian laws and the conditions of your visa.

You must tell us if you change your residential address, within 28 days of moving. You can do this by filling out Form 929 - Change of address and/or passport details and posting it to the address on the form. If you have lodged your application online, you can update your details in ImmiAccount.

Information about living in the community is available.

Frequently asked questions

Follow these steps

  1. Apply for your subsequent visa 

    If you are an illegal maritime arrival and have not lodged your initial protection visa application before 1 October 2017, you can no longer apply for this visa.

    If you hold, or have ever held a SHEV or TPV

    Lodge your subsequent visa application

    If you hold, or have ever held a SHEV or TPV, you can apply for a subsequent visa.

    You will need to apply for your subsequent visa before your existing TPV or SHEV expires. Your protection status will be reassessed when you lodge a new application.

  2. After you apply
    (for initial or subsequent visa application)

    Provide more information

    You should provide all relevant information to us in your application. However, if you need to, you can provide more information to us at any time until a decision is made on your application.

    You may also be asked to attend an interview.

    If you want to correct information you provided previously, use:

    • Form 1023 - Notification of incorrect answer(s)  (99 kB PDF).

    If we have questions or concerns about the protection claims you have made or the information you have provided, we will give you an opportunity to respond to our questions or concerns, either during an interview or in writing. This will include inviting you to respond to any relevant information that would be adverse to your application. Any request to you for further information or comments will specify the timeframe in which you must provide the information or comments and how to provide a response. If you do not give us the requested information or comments by the required date, we can make a decision about your application using the information already held.

    Wait for a decision

    If you currently have a TPV or SHEV application being processed

    If you currently have a TPV or SHEV application being processed, you should wait for a decision on that application. If you are granted a TPV and want to apply for a subsequent SHEV, you can apply online using ImmiAccount.

    If a valid Permanent Protection visa application has been lodged

    Any valid application for a Permanent Protection visa lodged by a person who arrived in Australia illegally that was not finalised by 16 December 2014 has been converted into a TPV application. If you are an IMA and are found to engage Australia's protection obligations and meet all other requirements, you will be granted a TPV.

    If you want a SHEV instead, you will need to lodge a subsequent SHEV application form. If we are already processing a TPV application for you, you should wait for a decision on that application.

    Visa decision

    If you are granted this visa, we will send you a letter stating:

    • the visa grant number
    • any conditions attached to the visa.

    Your Visa Grant Notice will also tell you information regarding your entitlements and assistance to which you might be entitled, including the Adult Migrant English Program (AMEP). You should bring this notice with you when you want to enrol for services.

    For more information about living in Australia, read the Life in Australia book.

    Grant of Safe Haven Enterprise visa

    If your application for this visa is refused, we will send you a letter stating:

    • why the visa was refused
    • whether you have review rights.

    If a protection visa application was assessed under the Fast Track Assessment process, you might be eligible for independent merits review of the decision.

    If the decision to refuse a protection visa is upheld by an independent merits review, or if you are not eligible for such review:

    • if you are in immigration detention, you will be removed from Australia as soon as reasonably practicable.
    • if you are living in the Australian community, you are expected to leave Australia. You might be able to get help to return voluntarily to your home country.

    Refusal of Temporary Protection visa

    Access to Medicare

    You can visit the Medicare website to find out about getting health benefits from the Australian Government. We encourage you to provide Medicare with a copy of your 'Acknowledgement' letter so that Medicare can access your details.

Tell us of changes

Changes to your circumstances

If you intend to change your residential address for longer than 14 days, you must tell us in writing by using Form 929.

If your circumstances change after you lodge your application (for example, you have a new residential address, a new passport, or a pregnancy, birth or death in your family), you must notify us of the new circumstances.

You can use the following forms:

  • Form 929 - Change of address and/or passport details (86 kB PDF) — if you move to a new address or change your passport
  • Form 1022 - Notification of changes in circumstances (77 kB PDF) — if there are other changes in your circumstances.

Failure to give a current, valid residential address with your visa application will result in your application being invalid. A post office box will not be accepted as your address.

Withdrawing your visa application

Only TPV and SHEV holders can apply for a subsequent TPV or SHEV.

If you currently have a TPV application being processed, you should wait for a decision on that application. If you have already been granted a TPV, you can apply for this visa.

If you withdraw your application before you are granted a TPV or SHEV, you will not be able to apply for a subsequent TPV or SHEV.

You can withdraw your application for this visa in writing at any time before we make a decision on it. Your request must include your full name and date of birth, as well as details of the application you are withdrawing.

Any additional applicants who are 18 years of age or older must sign the letter of withdrawal or send a separate email or letter.

If you withdraw your TPV application before you apply for this visa, the bridging visa you were granted in association with your TPV application will cease approximately 28 days after you withdraw your TPV application. If you do not apply for another visa during that 28 day period and your bridging visa ceases, your immigration status will become unlawful.

Estimate the cost of your visa

* Price will be displayed in Australian dollars unless changed.
The following Visa Pricing Estimator requires you to answer the questions as accurately as possible to provide you with an estimate for lodging a visa application. The estimator might not include the second instalment of the visa application charge which is payable for some visas. Please note this is an estimate for a visa application, if you have already lodged your application and you want to change/add applicants please refer to the Visa Pricing Table. The Department of Immigration and Border Protection Visa Pricing Estimator will give you an estimate of the charges you may need to pay to lodge a visa application. This is paid after you have made your application but before the visa can be granted. Read the department's full disclaimer. The Commonwealth of Australia does not guarantee the accuracy, currency or completeness of any material in the Visa Pricing Estimator.