Individuals and Travellers

ImmiAccount

​​​​​For detailed information about planned system maintenance or technical issues including known system errors see System maintenance and technical issues.

Login to ImmiAccount

ImmiAccount is the 'front door' to our online services. You need to use ImmiAccount if you want to:

  • apply for a visa or citizenship online
  • access the My Health Declarations service
  • continue a saved online application
  • import a paper application (service available for certain visa subclasses only)
  • attach documents to an online or imported paper application
  • consent to using eMedical and answer medical related questions where required
  • check the progress of an online or imported paper application
  • update application details online
  • access Visa Entitlement Verification Online (VEVO) (organisation accounts only) and LEGENDcom.
     
     

Accessing ImmiAccount

There are two types of ImmiAccount:

  • Individual: for individual applicants, a family member or friend to apply for a visa or citizenship
  • Organisation: for organisations and agents applying for a visa or citizenship or checking visa entitlements on behalf of others.

Note: LEGENDcom can be accessed through both individual and organisation accounts. This requires the purchase/join of an annual subscription.

You can create an Individual ImmiAccount and get started straight away. Organisations and agents can set up an organisation account or join an existing organisation account and request access to additional services. This access must be approved by an Organisation Account Administrator (OAA) within the nominated organisation and/or the department.

Create an Individual ImmiAccount

To access ImmiAccount and our online services, individuals first need to create an ImmiAccount.​

On the Create an ImmiAccount page you will need to select the Individual radio button. Make sure you complete any mandatory fields. These are all marked with a red asterix (*).

It is important that you provide a valid email address, make a note of your username and password and remember the exact answers you provide to the secret questions that you select. You will need to answer these questions if you forget your password.

Once you have created an account, you can login to ImmiAccount using your username and password.

See the quick reference guide under the help tab for assistance.

Create an Organisation ImmiAccount

Organisations (including registered migration agents, education agents, authorised e-Lodgement users and sponsoring companies) can Create an Organisation ImmiAccount to access the following services:

  • Online Lodgement (including sponsorship, nomination, visa and citizenship applications)
  • Visa Entitlement Verification Online (VEVO) for organisations
  • Organisation Account Administration
  • LEGENDcom.

Available services

Detailed information about the services available in ImmiAccount is outlined below.

Note: The following services are not available in ImmiAccount. They can be accessed using the links below:

Apply for a visa or citizenship online

You can currently lodge the following applications online using your ImmiAccount:

Skilled visa applications:

  • Permanent Employer Sponsored or Nominated visa (subclass 186,187)
  • Employer Nomination for a Permanent Appointment (subclass 186,187)
  • Business Innovation and Investment visa (subclass 132,188, 888)
  • Points Based Skilled Migration visa (subclass 189, 190, 489)
  • Provisional Skilled Regional visa (renewal) (subclass 489)
  • Provisional Skilled Regional visa (subsequent entrant) (subclass 489)
  • General Skilled Migration visa (subclass 476, 485, 887)
  • Temporary Work Skilled visa (primary) (subclass 457)
  • Temporary Work Skilled visa (subsequent entrant) (subclass 457)
  • Temporary Work Skilled visa – Standard Business Sponsorship (subclass 457)
  • Temporary Work Skilled visa – Nomination (subclass 457).

Family visa applications:

  • Migration to Australia by a Partner (subclass 300, 309/100, 820/801)
  • Partner visa - Information for Permanent Stage Processing (subclass 100, 801)
  • Sponsorship for a partner to migrate to Australia.

Temporary visa applications:

  • Temporary Work (Short Stay Specialist) visa (subclass 400)
  • Training visa (subclass 407)
  • Temporary Activity visa (subclass 408)
  • First Working Holiday visa (subclass 417)
  • Second Working Holiday visa (subclass 417)
  • Work and Holiday visa (subclass462)
  • Student Temporary visa (subclass 570, 571, 572, 573, 574, 575)
  • Visitor visa (subclass 600)
  • eVisitor (subclass 651)
  • Tourist Offshore visa (subclass 676) (approved agents only)
  • Maritime Crew visa (subclass 988).

Other applications:

  • Resident Return visa (subclass 155, 157)
  • My Health Declarations
  • Citizenship by conferral
  • Citizenship by descent
  • Bridging visas A, B and C.

See the quick reference guides under the help tab for assistance.

Import paper visa applications

If you have lodged a paper visa application for one of the following subclasses and it is still being processed you might be able to import it into your ImmiAccount:

  • Resident Return visa (subclasses 155 and 157)
  • Temporary Work (Short Stay Activity) visa (subclass 400)
  • Working Holiday visa (subclass 417)
  • Skilled - Recognised Graduate visa (subclass 476)
  • Temporary Graduate visa (subclass 485)
  • Independent ELICOS Sector visa (subclass 570)*
  • Schools Sector visa (subclass 571)*
  • Vocational Education and Training visa (subclass 572)*
  • Higher Education Sector visa (subclass 573)*
  • Postgraduate Research Sector visa (subclass 574)*
  • Non Award Sector visa (subclass 575)*
  • Visitor visa (subclass 600).

* Primary applicant only.

To do this you will need to enter the Application ID, date of birth, passport number and country of passport of the main applicant. This is recorded in your acknowledgement letter.

Note: If this ID begins with 'IRIS', you will not be able to import the application.

See the quick reference guides under the help tab for assistance.

Attach documents to your application

It is important that you read the detailed advice on attaching documents to your online or imported paper application before you attach any files in ImmiAccount.

Check the progress of your application

To check the progress of your online or imported paper application, you need to login to your ImmiAccount.

The status of the application is available from the 'My applications summary' screen.

You can find out more information or whether any action is required by you, by selecting 'View application' from the 'Actions' menu. This will open the application details page. This will tell you whether you need to take any action. For example, you might be required to:

  • attach documents to support your application
  • organise health examinations
  • organise biometrics collection
  • provide character assessment details.

You should make sure you have provided all the required information to ensure your application can be finalised as quickly as possible.

For information regarding visa and citizenship application processing times, see our service standards for processing applications.

Please do not contact us to enquire on the status of your application.

Update us

After you have submitted your application you can use the following online forms in ImmiAccount to update your details:

  • Appointment or withdrawal of an authorised recipient (including migration agent)
  • Change of address details
  • Change of email address details
  • Change of passport details
  • Notification of changes in circumstances
  • Notification of incorrect answer(s).

Note: You can use the online 'Change of passport details' form to update your passport number, date of issue/expiry and issue authority/place only. If you need to update your name, date of birth or passport country you must use Form 929 - Change of address and/or passport details (89KB PDF).

These online forms are only available for the following applications:

  • Resident Return visa (subclass 155, 157)
  • Permanent Employer Sponsored or Nominated visa (subclass 186, 187) (if lodged after 23 November 2014)
  • Business Innovation and Investment visa (subclass 132, 188, 888) (if lodged after 23 November 2014)
  • Points Based Skilled Migration visa (subclass 189, 190, 489) (if lodged after 22 August 2014)
  • Provisional Skilled Regional visa (renewal) (subclass 489) (if lodged after 22 August 2014)
  • Provisional Skilled Regional visa (subsequent entrant) (subclass 489) (if lodged after 22 August 2014)
  • General Skilled Migration visa (applicant) (subclass 175, 176, 475, 476, 485, 487, 885, 886, 887)
  • Migration to Australia by a Partner (subclass 300, 309/100, 820/801)
  • Partner visa - Information for Permanent Stage Processing (subclass 100, 801)
  • Temporary Work (Short Stay Specialist) visa (subclass 400)
  • Temporary Work (International Relations) visa (subclass 403)
  • Training visa (subclass 407)
  • Temporary Activity visa (subclass 408)
  • Temporary Work Skilled visa (primary) (subclass 457)
  • Temporary Work Skilled visa (subsequent entrant) (subclass 457)
  • First Working Holiday visa (subclass 417)
  • Second Working Holiday visa (subclass 417)
  • Work and Holiday visa (subclass 462)
  • Student Temporary visa (subclass 570, 571, 572, 573, 574, 575)
  • Visitor visa (subclass 600)
  • eVisitor (subclass 651)
  • Tourist Offshore visa (subclass 676)
  • Maritime Crew visa (subclass 988)
  • Australian citizenship by conferral
  • Australian citizenship by descent.

To access the forms open your application in ImmiAccount by clicking on the Reference number of the application you want to update. This will open the application details page. From there, click on the 'Update us' link at left of screen.

If you are not able to use an online form, you can still access a range of fillable PDF forms from the 'Related links' section of your application in ImmiAccount which can be completed and attached to an in progress application.

See the quick reference guides under the help tab for assistance.

View application correspondence

You can view the following correspondence in ImmiAccount:

  • acknowledgement of application received
  • request for more information/documents
  • biometric request letters
  • grant notifications
  • nomination and sponsorship approval notifications
  • withdrawal of application/nomination/sponsorship.

Correspondence will be sent to the email or postal address nominated in your application.

You will not see correspondence relating to your application in your account if you:

  • selected 'No' to electronic communication
  • made a mistake in your email address
  • used an authorised recipient or agent.

Note: Most email programs now include an automatic spam filter. To ensure you receive all your correspondence from us, check your junk/spam folder and add the border.gov.au domain to your list of trusted and safe senders.

See the quick reference guide under the help tab for assistance.

Help

Before you contact us for any assistance in accessing or using ImmiAccount:

  • check if there are currently any scheduled outages or technical issues from our system maintenance and technical issues page
  • read the support information provided below which will guide you through particular processes in ImmiAccount.

Create and manage your ImmiAccount

The following quick reference guides provide assistance on creating and managing your account.

Create an ImmiAccount (Individuals) (445KB PDF)
Create an ImmiAccount (Organisations) (532KB PDF)
Login to ImmiAccount (257KB PDF)
Recover your username and/or password (76​6KB PDF)
Update your ImmiAccount email address (306KB PDF)
Edit your ImmiAccount given and/or family names (294KB PDF)
Change your ImmiAccount password (279KB PDF)
Change your secret questions and answers (288KB PDF)
Change your ImmiAccount alert preferences (274KB PDF)
Delete your ImmiAccount (266KB PDF)

Create and submit an application in ImmiAccount

The following quick reference guides provide assistance on creating and submitting an application in ImmiAccount.

Create a new application (292KB PDF)
Submit a saved application (280KB PDF)
Submit an application for citizenship by conferral or citizenship by descent (956KB PDF)
Pay for multiple applications (173KB PDF)
How to apply for a bridging visa online (1.84MB PDF)

Attach documents to an application in ImmiAccount

The following quick reference guides provide assistance on attaching documents to an application in ImmiAccount.

Attach documents to a visa application (303KB PDF)
Attach documents to a citizenship application (667KB PDF)

Import a paper application into ImmiAccount

The following quick reference guide provides assistance on how to import a paper application into ImmiAccount.

Import a paper application (159KB PDF)

Manage your applications in ImmiAccount

The following quick reference guides provide assistance on managing your applications in your account:

What does the status of my application in ImmiAccount mean? (198KB PDF)
Copy an application (245KB PDF)
Remove an application (99KB PDF)
Send an application to another ImmiAccount holder (120KB PDF)
Share an application with another ImmiAccount holder (217KB PDF)
Update your application address details (297KB PDF)
Update your application email address details (237KB PDF)
Update your application passport details (245KB PDF)
Change your application alert preferences (274KB PDF)
View correspondence for an application (303KB PDF)

Manage organisation accounts and applications using ImmiAccount

The following quick reference guides provide assistance for organisations on managing organisation accounts and applications using ImmiAccount:

Create an ImmiAccount (Organisations) (532KB PDF)
View and assign organisation applications (284KB PDF)  
Organisational account administration (invite, manage and search users) (876KB PDF) 

Common error messages

Information on common error messages which you might see when using our online systems is available.

Technical support

If you need further assistance with ImmiAccount, use our ImmiAccount Technical Support Form to contact us.

Note: We receive a high volume of queries so before you contact us, make sure you read the information above and use the self-service functions (forgotten username or password) on the ImmiAccount login screen, where applicable.

​​​​​​​​​​​​​​​​​​

Search all visas

Search visas