Before you lodge your application

You can expect us to:

  • direct you to our websites for information or send you forms or general information within three working days of your request
  • serve you within:
    • 10 minutes of your arrival if you have an appointment
    • 20 minutes of your arrival if you do not have an appointment.

We expect you to:

  • appreciate that it is the role of our client services staff to help you find relevant information, not to provide you with advice or counselling on your eligibility
  • obtain all relevant information and supporting documents so you can lodge a complete application
  • ensure all information you provide in and with your application is truthful and accurate.
Next page: Once you hav​e lodged your application