About Us

Make an enquiry

Queries related to visa, citizenship, travel or trade

​Do you have a question regarding visa, citizenship, travel or trade, including bringing goods in and out of Australia? Let us help you find the right answer.

Find the answer to your query by using our webform.

If your query is still unanswered you can contact us by phone, Monday – Friday 8.30am – 4.30pm on 131 881 in Australia, except public holidays.

If you are outside Australia and want to make an enquiry please contact the relevant Australian Immigration office overseas.

Queries about cargo support

If your query is about cargo support, including cargo clearance and ICS issues, contact us by phone or email.
See Cargo Support

Attend an appointment

If you are required to visit us to attend an appointment: