About Us

New Zealand


Service locations

Our office in Auckland manages visa and citizenship services for clients in New Zealand, Cook Islands, Niue and Pitcairn Island.  It has a Service Delivery Partner (SDP) agreement with TT Services to provide Australian visa application and biometric collection services in New Zealand through an Australian Visa Application Centre. 

Service Delivery Partner - TT Services

Auckland

Auckland
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

Street address

Ground Floor, Albert Plaza 
87 Albert Street
Auckland CBD
New Zealand

Postal address
TT Services
PO Box 105154
Auckland City, 1143
New Zealand
Counter hours

8:30am to 4:30pm​

Telephone

64 9 366 0274
8:00am to 7:00pm Monday to Friday

Electronic contact
Email address: ttsauckland@ttsvisas.com.
Website
http://www.ttsaustralia.com
Additional information
The Department's processing post is Auckland.

Christchurch

Christchurch
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

Street address

BreakFree on Cashel Hotel
165 Cashel Street
Christchurch 8011

Counter hours

8 am to 3.30 pm - Tuesday and Wednesday

Telephone

64 9 366 0274
8 am to 7 pm Monday to Friday

Electronic contact

ttsauckland@ttsvisas.com

Website
http://www.ttsaustralia.com

Dunedin

Dunedin
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

Street address

​Wains Hotel Dunedin
310 Princes Street
Dunedin 9016

Counter hours

​11:00am to 3:30pm – Monday (fortnightly)

Telephone

64 9 366 0274 
8:00am to 7:00pm Monday to Friday

Electronic contact

ttsauckland@ttsvisas.com​​​​

Website
http://www.ttsaustralia.com

Queenstown

Queenstown
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

Street address

Level 3, Forsyth Barr House
57 Shotover Street
Queenstown 9300

Counter hours

11:00am to 3:30pm – Monday (fortnightly)

Telephone

64 9 366 0274
8:00am to 7:00pm Monday to Friday​

Electronic contact

​Email a​​​​ddress: ttsauckland@ttsvisas.com.​​​

Website
http://www.ttsaustralia.com

Wellington

Wellington
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

Street address

Willis Wellington Hotel
355 Willis Street
Wellington 6011

Counter hours

8 am to 3.30 pm - Thursday and Friday

Telephone

​64 9 366 0274
8:00am to 7:00pm Monday to Friday​

Electronic contact

ttsauckland@ttsvisas.com.

Website
https://www.ttsaustralia.com/

Australian Consulate General

Auckland

Auckland
Summary

This visa office provides immigration and visa services to clients in New Zealand and three other South Pacific countries including: Cook Islands, Niue and Pitcairn Island.

Street address
Level 7, Price Waterhouse-Coopers Towers
186-194 Quay Street
Auckland
New Zealand
Counter hours
By appointment only (Australian Visa Office)
You will need to make an appointment with our Service Delivery Partner, TTServices.
Telephone
64 9 921 8800
Telephone enquiries should be directed to our Service Delivery Partner, TTService in the first instance.
Fax
64 9 921 8822
Electronic contact
immigration.auckland@dfat.gov.au
Website
http://www.newzealand.embassy.gov.au
Additional information

Payment information

Visa applications may be lodged at the Australian Visa Application Centre in Auckland. Methods of payment accepted at are available on the Australian Visa Application Centres website.

If you do not choose to use the Australian Visa Application Centre our preferred method of payment is bank cheque.

Bank cheques

Bank cheques must be in New Zealand dollars (NZD)and payable to the “Australian Trade Commission”​

​Personal cheques are not accepted.

​​​
EFTPOS

EFTPOS in New Zealand dollars (NZD) is accepted.

Do I need a visa?

New Zealand citizens travelling on New Zealand passports do not need a visa to enter Australian unless there are health or character concerns.

If you are a New Zealand citizen with criminal convictions, no matter how long ago your convictions were, or whether they have been removed from government records, you should obtain written confirmation from us before you travel to Australia.

Citizenship

Applications for citizenship by descent can be lodged at either the Australian Visa Application Centres  or our office.

​Applications for Australian citizenship general eligibility and other situations, and applications to resume or renounce (give up) Australian citizenship should be lodged at the Canberra Visa and Citizenship office in Australian Capital Territory​.

​​

Panel physician

Auckland

City Med
Summary

Medical and Radiology examinations

Street address

Ground Level, Quay West Building
8 corner Albert St and Mills Lane
Auckland, 1001

Telephone

+64 9 377 5525

Fax

+64 9 379 3793

Additional information

Doctor(s):
Dr Stephan Culpan
Dr Donna Marshall
Dr Gerald Young

Mercy North Shore
Summary

Radiology examinations

Street address

7/326 Sunset Road
Mairangi Bay

Telephone

+64 9 479 6900

Fax

+64 9 479 5898

Northcare Accident and Medical
Summary

Medical examinations

Street address

5 Home Place
Rosedale, Auckland, 0632 

Telephone

+64 9 479 7770

Fax

+64 9 444 1101

Website
http://www.northcare.nz
Additional information

Doctor(s):
Dr Peter Boot (male)

Christchurch

High Street City Health
Summary

Medical examinations

Street address

62 Riccarton Road
Riccarton
Christchurch 8011

Telephone

+64 3 341 8780

Fax

+64 3 341 6811

Additional information

Doctor(s):
Dr Tim Wilson

Southern Cross Radiology
Summary

Radiology examinations

Street address

129 Bealey Avenue
St. Albans

Telephone

+64 3 355 6076

Fax

+64 3 365 5353

Dunedin

Broadway Medical Centre
Summary

Medical examinations

Street address

2 Broadway
Dunedin

Telephone

+64 3 477 4335

Fax

+64 3 477 4337

Additional information

Doctor(s):
Dr Giblin

Otago Radiology Marinoto Clinic
Summary

Radiology examinations

Street address

72 Newington Avenue
Dunedin

Telephone

+64 3 467 6687

Fax

+64 3 466 7971

Hamilton

Hamilton Radiology Ltd
Summary

Radiology examinations

Street address

Anglesea Imaging Centre
11 Thackeray Street
Hamilton 3204

Telephone

+64 7 839 4909
+64 7 838 9590

Fax

+64 7 839 5780

Worldwise Travellers Health and Vaccination Centre Hamilton Limited
Summary

Medical examinations

Street address

Corner Anglesea and Thackeray Street
Hamilton 3204

Telephone

+64 7 839 7761

Fax

+64 7 839 7762

Additional information

Doctor(s):
Dr Mark Taylor
Dr Giles Chanwai

Napier

Hawkes Bay Radiology
Summary

Radiology examinations

Street address

1st Floor
30 Munroe Street
Napier

Telephone

+64 6 835 3713

Fax

+64 6 835 3092

The Doctors
Street address

30 Munroe St
Napier

Telephone

+64 6 835 4696

Fax

+64 6 834 4248

Additional information

Doctor(s):
Dr Tony Edwards

Nelson

Nelson Family Medicine
Summary

Medical examinations

Street address

Collingwood Chambers
132 Collingwood Street
Nelson 7010

Telephone

+64 03 546 8911

Fax

+64 03 546 7128

Additional information

Doctor(s):
Dr Simon Harbinson (male)

Nelson Radiology Limited
Summary

Radiology examinations

Street address

The Collingwood Centre
105 Collingwood St
Nelson

Telephone

+64 3 548 2745

Fax

+64 3 546 7284

Queenstown

Queenstown Medical Centre
Summary

Medical and Radiology examinations

Street address

9 Isle Street

Telephone

+64 3 4410 0500

Fax

+64 3 441 0501

Additional information

Doctor(s):
Dr Simon Bernard Davies

Wellington

ANZUS Medical Assessments Limited
Summary

Medical examinations

Street address

Level 16, Tenant 3, 
Advice First House
142 Lambton Quay 

Counter hours

Appointments made by telephone.

Telephone

+ 64 4 282 1180 

Fax

+64 4 282 1181

Electronic contact

anzusmed@gmail.co​m

Additional information

Doctor(s):
Dr David Hingston

Pacific Radiology Ltd
Summary

Radiology examinations

Street address

Level 1, Advice First House,
142 Lambton Quay
Wellington​

Telephone

+64 4 978 5500

Fax

+64 4 978 5501

Police check

New Zealand

New Zealand
Postal address

Criminal Records Unit
Ministry of Justice
SX10161
Wellington
New Zealand​

Telephone

+64 4 9188800

Fax

+ 64 4 9188974

Electronic contact
​​​ Criminal Records Unit
Website
http://www.justice.govt.nz/
Additional information

Relevant document: ‘Record of Convictions'.

Apply to the address above or email the completed form.

Provide: Applications must be made using the ‘Request your own Criminal Conviction History’ Form and the request must be for a Full Record of Convictions (the Full Record of Convictions box on Step 3 of the form must be ticked).

If you receive more than one letter from the NZ Ministry of Justice, one indicating 'no convictions' and one indicating 'convictions' with an attached convictions list, both letters must be provided to the department.

If you receive only one letter from the NZ Ministry of Justice, indicating 'no convictions' you will need to also supply a 'Consent to Disclosure of Information' authorising the Department to seek confirmation information from the NZ Ministry of Justice.

Note: You will first obtain a full NZ Ministry of Justice police clearance. If there are any sentences of imprisonment, you will be required to complete the aforementioned consent form and Form 80 (available from the department).

A ‘no convictions’ letter will have the wording: “As at … (date) … you have no convictions based on the following information you provided: …”

Sample letter:


A ‘convictions’ letter will have the wording: “As at … (date) … and based on the information you provided below, please find enclosed the result of your conviction check: …” The letter will include an attached list of conviction/s that must be provided to the department.

Sample Letter:​