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Important note: updating your passport details
This enquiry form does not handle requests to update your passport details.
If you have a valid visa but now have a new passport, you can advise the department by following the instructions at Updating your passport details.
All other enquiries must be submitted using the enquiry form below.
The expected response time for your enquiry is currently 5 business days. We ask that you do not send multiple enquiries within this time period.
Note: Press the submit button once, your email might take up to 10 seconds to process.